SABRINA HUDSON
Philadelphia,PA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Customer Service Representative| GS-07
Internal Revenue Service, IRS
10.2020 - Current
- Interprets and applies applicable portions of basic tax law and regulations, and basic collection techniques and enforcement actions, in order to advise, inform, assess and collect taxes, and associated liabilities
- Research for and analyzes all available information applicable to specific and well-defined collection issues and takes corrective actions needed to close accounts
- Contacts taxpayers and/or their representatives in response to IRS contacts regarding a limited number of delinquent situations
- Provides explanations to specific inquiries initiated by individuals, generated by notices, or internally generated assignments
- Advises taxpayers of the enforcement actions that may be taken if they fail to meet commitments to file return and/or pay tax liabilities and encourages voluntary compliance with tax laws
- Appropriately identifies situations meeting taxpayer advocate criteria and initiates referral
- Research IDRS and other data base sources for information to locate taxpayers and their assets
- Performs other duties as assigned
- Ongoing on the job instructing to peers & within new hires training program.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Handled customer inquiries and suggestions courteously and professionally.
- Provided taxpayers with various types of transcripts upon request from the taxpayer.
Family Advocate
CDI Head Start, Southwest Presbyterian Church
03.2020 - 08.2020
- Recruit families for new enrollment
- Made referrals for emergent needs during the national pandemic
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Observed security measures to maintain confidentiality and restrict access by unauthorized individuals.
- Conducted needs assessments for families
- Created family partnership agreements
- Collaborated with families to assist in growth, development and education to increase potential.
- Managed heavy caseload using well-developed time management, organizational and task prioritization skills.
Social Worker / Medical Records Clerk
Bryn Mawr Extended Care Center
08.2019 - 12.2021
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Supported medical staff by providing organized and accurate medical records.
- Reviewed charts and flagged incomplete or inaccurate information.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
Social Worker
Bryn Mawr Extended Care Center
11.2017 - 03.2020
- Network with other agencies
- Facilitate family meetings
- Collaborate with resident council
- Properly close charts after discharge according to federal regulations
- Complete legal requests & store medical documents properly
- Maintain department compliant according to federal and state laws and regulations
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Network with other agencies
- Facilitate family meetings
- Collaborate with resident council.
- Updated client documentation for accurate, compliant and current records.
- Supported clients and families with empathy and compassion during difficult times.
- Advocated for clients to assure respected rights and wishes.
Director of Social Services
Bryn Mawr Extended Care Center
02.2016 - 11.2017
- Established preliminary and comprehensive assessment for social service needs of consumers.
- Constructed short- and long-term planning to improve client programs.
- Delegated authority and responsibility to department personnel.
- Led performance improvement projects based on QAPI efforts.
- Conducted monthly audits analyzing company quality indicators.
- Collaborated with department managers to correct and improve services.
- Evaluated service note content for description representative of clients' response to specified services.
- Developed department policies and procedures adhering to quality and performance measures.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Education
Master of Arts - Applied Behavior Analysis
Cairn University
Langhorne, PA12.2021
Bachelor of Science - Social Work
La Salle University
Philadelphia, PA05.2015
Skills
- Information Security
- Report Generation
- Data Entry
- Record Preparation
- Active listening
- Problem Solving
- Goal Setting and implementation
- Empathetic
- Team building
- Critical Thinking
- Administrative Management/Microsoft 365 usage
Timeline
Customer Service Representative| GS-07
Internal Revenue Service, IRS
10.2020 - Current
Family Advocate
CDI Head Start, Southwest Presbyterian Church
03.2020 - 08.2020
Social Worker / Medical Records Clerk
Bryn Mawr Extended Care Center
08.2019 - 12.2021
Social Worker
Bryn Mawr Extended Care Center
11.2017 - 03.2020
Director of Social Services
Bryn Mawr Extended Care Center
02.2016 - 11.2017
Master of Arts - Applied Behavior Analysis
Cairn University
Bachelor of Science - Social Work
La Salle University
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