Sabrina Hughes
Houston
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in EPIC.
Overview
3
3
years of professional experience
Work History
Senior Patient Service Representative
Houston Methodist
01.2023 - Current
- Improved patient satisfaction by efficiently addressing and resolving concerns and complaints.
- Enhanced patient experience by providing exceptional service during check-in, registration, and checkout procedures.
- Supported clinical team by managing inventory levels of supplies, proactively ordering replacements when needed.
- Verified insurance eligibility and coverage for patients.
- Used EPIC to schedule appointments.
- Collaborated with clinical staff to ensure seamless coordination of patient care and treatments.
Patient Access Representative
UT Physicians
09.2022 - 01.2023
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Providing excellent customer service by promptly answering patient inquiries.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Answered incoming calls, scheduled appointments via EPIC and filed medical records.
- Greeted and assisted patients with check-in procedures.
Central Scheduler
Texas Children's Hospital, TMC, CVICU
04.2021 - 09.2022
- Optimized scheduling efficiency by managing and coordinating appointments for multiple departments.
- Reduced patient wait times with accurate and timely appointment scheduling.
- Improved patient satisfaction by promptly addressing inquiries and resolving scheduling issues.
- Enhanced communication between departments, streamlining the scheduling process and reducing errors.
- Managed high call volumes effectively through prioritization; triaging calls based on urgency and patient needs.
- Scheduled patients for tests and consultations.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
Education
High School Diploma -
Galena Park High School
Galena Park, TX05.2005
Skills
- Critical Thinking
- Multitasking Abilities
- Active Listening
- HIPAA Compliance
- Eligibility Determination
- Insurance Verification
- EPIC
Timeline
Senior Patient Service Representative
Houston Methodist
01.2023 - Current
Patient Access Representative
UT Physicians
09.2022 - 01.2023
Central Scheduler
Texas Children's Hospital, TMC, CVICU
04.2021 - 09.2022
High School Diploma -
Galena Park High School
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