Offering excellent interpersonal skills and welcoming demeanor, ready to excel in customer-focused role. Brings willingness to learn industry-specific procedures while leveraging computer literacy and organizational skills. Ready to use and develop communication and multitasking abilities in a receptionist role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk and Member Support
Omnicut Motivational Fitness
12.2023 - Current
Maintained a clean and welcoming reception area to create a positive first impression for guests.
Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
Enhanced guest satisfaction by providing exceptional front desk services and addressing inquiries promptly.
Handled telephone calls professionally, directing callers appropriately or taking detailed messages when necessary.
Assisted in the resolution of guest complaints, ensuring customer satisfaction and repeat business.
Utilized property management software efficiently for reservation tracking, billing, and reporting purposes.
Monitored inventory levels of office supplies at the front desk area consistently restocking as required minimizing shortage occurrences.
Participated in ongoing training sessions to stay current with industry trends and best practices.
Developed strong relationships with guests through attentive service, leading to increased loyalty and return visits.
Managed cash transactions accurately, balancing daily accounts for accurate financial reporting.
Babysitter
Various Families
09.2021 - Current
Played games, worked on puzzles, and read books to young children.
Communicated positively with children and guardians.
Organized and cleaned home after activities by picking up toys and straightening up play room.
Maintained a clean and organized environment to ensure the well-being of children under care.
Provided transportation for children.
Store Team Member
HTeaO
05.2023 - 08.2023
Maintained general knowledge of departments to help customers quickly locate products and merchandise.
Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
Developed strong relationships with regular customers which increased return visits.
Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
Interacted positively with team members and customers to promote commitment to organization's vision and values.
Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
Restaurant Hostess
Yaya’s Eurobistro
05.2022 - 08.2022
Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Answered customer questions about hours, seating, and menu information.
Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Seasonal Food Packager
The Popcorner
12.2021 - 01.2022
Packed, processed and forwarded diverse food products following specific instructions.
Maintained a clean and organized work environment, promoting optimal workflow and minimizing cross-contamination risks.
Ensured food safety and quality by strictly adhering to company guidelines and industry standards during the packaging process.
Removed defective food or packaging products and materials and properly placed and routed rejected items.