Summary
Overview
Work History
Education
Skills
Timeline
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Sabrina Walters

Tucson,AZ

Summary

Dynamic professional with a proven track record at Daves Hot Chicken, adept in POS System Operation and exceptional Team Leadership. Excelled in enhancing customer satisfaction and resolving conflicts, significantly contributing to a positive work environment. Skilled in multitasking and active listening, consistently achieving high-quality standards without compromising service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

Shift Leader

Daves Hot Chciken
04.2024 - Current
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.

Server

Amber Lights
04.2023 - 04.2024
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Answered customers' questions, recommended items, and recorded order information.
  • Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies
  • bussed. cleaned and set tables to ensure quick turnover and increase the number of covers every time a customer left
  • greeted customers
  • double checked food
  • worked efficiently
  • gathered feedback

Team Member

Kentucky Fried Chicken
04.2018 - 04.2019
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Contributed to team success by completing jobs quickly and accurately.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Assisted with inventory counts and stocking of merchandise.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Developed strong cooperative relationships with coworkers and managers.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Assisted customers in selecting merchandise best suited to needs.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.

Associate

Walmart
01.2017 - 07.2017
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used in-store system to locate inventory and place special orders for customers.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items
  • Managed customer relations through communication and helpful interactions
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties
  • Greeted customers and offered assistance for increased customer satisfaction

Customer Service Representative

Afni
08.2016 - 10.2016
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Updated account information to maintain customer records
  • Answered constant flow of customer calls with minimal wait times
  • Identified and resolved discrepancies and errors in customer accounts.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints

Education

High School Diploma -

Canyon Del Oro High School
Oro Valley, AZ
05.2016

Skills

  • Positive Attitude
  • Cash Handling
  • Team Leadership
  • Flexible Schedule
  • POS System Operation
  • Assigning Work
  • Sales and Upselling
  • Shift Paperwork Completion
  • Issue Resolution
  • Professional Appearance
  • Drawer Assignments
  • Shift leadership
  • Multitasking
  • Multitasking Abilities
  • Organizational Skills
  • Attention to Detail
  • Active Listening
  • Quality Assurance
  • Heavy lifting
  • Stocking and replenishing
  • Organizing work station
  • Removing trash
  • Cash register systems
  • Following instructions

Timeline

Shift Leader

Daves Hot Chciken
04.2024 - Current

Server

Amber Lights
04.2023 - 04.2024

Team Member

Kentucky Fried Chicken
04.2018 - 04.2019

Associate

Walmart
01.2017 - 07.2017

Customer Service Representative

Afni
08.2016 - 10.2016

High School Diploma -

Canyon Del Oro High School

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Sabrina Walters