Sabrina Jackson
Conrad,MT
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Retail Representative
Resultscx
10.2023 - Current
- Inbound and outbound calls
- Assist customers with online orders, coordinate the delivery and installation of major appliances, and provide support so customer projects can last
- Maintained a high level of reliability by taking very little unscheduled time off.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Representative
Teleperformance USA
03.2021 - 02.2023
- Inbound and Outbound calls
- Resolve member's issues in a timely and professional manner
- Providing introductory information to new customers ensuring that customers are satisfied with products or services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
Tech Support Representative
Sitel
05.2020 - 02.2021
- Following up with clients or customers to check that they’re still satisfied with any purchases
- Letting customers or clients know about additional products or services
- Determining the quickest, most effective ways to answer a client’s or customer’s questions
- Escalating queries and concerns
- Troubleshooting common issues with a product or service
- Customer service.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
Customer Service Representative
Kroger
01.2017 - 01.2020
- Check to ensure that appropriate changes were made to resolve customers' problems
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Count money and audit money drawers
- Assist customers by providing information and resolving their complaints.
Education
HIGH SCHOOL DIPLOMA -
JOB CORPS
12.2010
Skills
- Analytical Thinking
- Dressing Room Assistance
- Excellent Communication
- Retail Merchandising
- Professionalism
- Self Motivation
- Multitasking
- Written Communication
Timeline
Retail Representative
Resultscx
10.2023 - Current
Customer Representative
Teleperformance USA
03.2021 - 02.2023
Tech Support Representative
Sitel
05.2020 - 02.2021
Customer Service Representative
Kroger
01.2017 - 01.2020
HIGH SCHOOL DIPLOMA -
JOB CORPS
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