Dedicated professional with extensive experience in emergency communication, public safety, and medical offices workplace. Actively pursing a Certified Professional Coder (CPC) certification through AAPC with an expected completion date of December 2026 or sooner.
Serves as a certified emergency dispatcher in all three disciplines (FIRE/EMS/LAW ENFORCEMENT) in both state and national level.
Provide seamless operations from initial call taking and documentation of crisis, providing pre arrival care instructions, coordinating multi-agency responses, and following through with post call debriefings.
Fostered a professional environment at all times. Executed timely critical decision-making processes. Articulated clear verbal and written communications to enhance team collaboration. Advanced knowledge of technology improvements in Enhanced 911 Phone system, CAD, and Digital/VHF Motorola Radios.
Achieved recognition as 911 Specialist II and served as the leading dispatcher on shift while fulfilling the role of training officer. Executed decisive actions during shift operations, impacting overall efficiency and effectiveness. Produced comprehensive end-of-shift reports, enhancing operational continuity during handovers. Cultivated a supportive environment for new dispatchers by delivering focused mentorship and assessment throughout their training period.
Acted as a certified emergency call taker and dispatcher.
Developed and implemented emergency management plans to enhance community preparedness.
Documented patient encounters and medical histories with precision and detail.
Collaborated with healthcare professionals to streamline clinical workflows and enhance patient care.
Ensured accurate transcription of diagnostic tests, treatments, and follow-up plans for physician review.
Maintained confidentiality of patient information in compliance with HIPAA regulations.
Served as a key member of an integrated healthcare system delivering coordinated primary care, behavioral health, and dental services.
Implemented systematic processes for managing patient records, ensuring full compliance with HIPAA regulations and organizational standards.
Conducted hands-on training for new employees, emphasizing adherence to established EMR system protocols.
Coordinated efforts with upper management to ensure thorough completion of HEDIS and 340B audits.
Responded to emergency calls, providing rapid assessment and intervention in fire-related incidents.
Conducted routine inspections of fire equipment and apparatus to ensure operational readiness.
Collaborated with team members to execute effective firefighting strategies during emergencies.
Trained new firefighters on safety protocols, equipment usage, and efficient response techniques.
Ensured accurate transcription of office visit, diagnostic tests, treatments, and follow-up plans for physician review.
Maintained confidentiality of patient information in compliance with HIPAA regulations.
Provided compassionate support to residents with daily living activities, ensuring comfort and dignity.
Assisted with medication management, adhering to safety protocols and individual care plans.
Monitored vital signs and reported changes in resident conditions to nursing staff promptly.
Developed positive relationships with residents, enhancing their emotional well-being and social engagement.