Hi, I’m
Sabrina Jenners
Hemet,CA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
12
years of professional experience
Work History
J&B Medical Supply, Inc
Customer Care Representative
08.2022 - Current
Job overview
- Navigated multiple computer systems and applications to find information.
- Maintained and managed customer files and databases.
- Exceeded productivity goals regularly with over 110% each week.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Goodfellas Chimney Services
Bookkeper/Office Manager
07.2020 - Current
Job overview
- Utilize Team Up scheduling application to schedule customers who request appointment for fireplace restoration, dryer vent cleaning and repair, and solar panel cleaning.
- Manage leads generated by Home Advisor, Angie's List, Thumbtack, Yelp, Facebook, and Google along with referrals from previous customers, retail stores, and cold calls.
- Reply to reviews placed on all platforms.
- Create social media posts to increase business opportunities
- Type up quotes for installation of fireplace updates, and keep track of customer lists of parts ordered.
- Send appointment reminders and manage cancellations.
- Serve as a point of contact for Goodfellas Chimney Services. Provide customer service and troubleshoot any issues that need to be addressed.
Express Employment Professionals
Employment Specialist
12.2021 - 08.2022
Job overview
- Advised clients on job searching, interviewing and resume writing techniques to increase employment chances.
- Provided clients with on-the-job training and employment related support to maintain and retain employment.
- Forged relationships with employers to gain insight into job openings and career opportunities.
- Collaborated with employers to develop accurate, current job postings and descriptions.
- Conducted employer and community organization outreach to promote employment services.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Developed and implemented onboarding and orientation programs for new employees.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Advocated for staff members, helping to identify and resolve conflicts.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Developed and monitored employee recognition programs.
CFA Staffing
On-Site Supervisor
04.2021 - 12.2021
Job overview
- Trained new team members on site policies and procedures.
- Resolved issues among team members to keep employees on task.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Resolved issues between employees and customers using company policies.
- Assisted managers in interviewing and selecting new workers.
Western Reconveyance LLC
Foreclosure Specialist
03.2011 - 04.2013
Job overview
- Reviewed loan and foreclosure documents and verified for accuracy.
- Evaluated and examined files with management prior to foreclose sale date to formulate bidding instructions.
- Identified and researched any discrepancies in financial documents.
- Supervised processing of activities and administered responsiveness of alerts to determine foreclosure timeline management.
- Notarized documents that required notary.
Education
Churchill County High SchoolFallon, NV
High School Diploma
Ivy Tech Community College of IndianaTerre Haute, IN
Some College (No Degree) from Accounting Technology And Bookkeeping
University Overview
- Dean's List APRIL 2023
- Continuing education in Accounting
Skills
- Administrative and Office Support
- Medical Terminology
- Healthcare Common Procedure Coding System (HCPCS)
- Data Entry Documentation
- Schedule Management
- Detailed Meeting Minutes
- Advanced MS Office Suite Knowledge
- Accounting Support
- Maintaining Database Information
- Customer Data Confidentiality
- Compliance Requirements
Timeline
Customer Care Representative
J&B Medical Supply, Inc
08.2022 - Current
Employment Specialist
Express Employment Professionals
12.2021 - 08.2022
On-Site Supervisor
CFA Staffing
04.2021 - 12.2021
Bookkeper/Office Manager
Goodfellas Chimney Services
07.2020 - Current
Foreclosure Specialist
Western Reconveyance LLC
03.2011 - 04.2013
Churchill County High School
High School Diploma
Ivy Tech Community College of Indiana
Some College (No Degree) from Accounting Technology And Bookkeeping
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