Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sabrina Jennings

Philadelphia,Pennsylvania

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Lead Behavioral Health Advocate

Independence Blue Cross
Philadelphia, PA
05.2024 - Current
  • Educate families on available resources, empowering them to make informed decisions.
  • Handle escalations by investigating and resolving difficult customer and provider service issues
  • Coach new advocates during chair-side live
  • Consistently maintain accurate records and documentation
  • Provide support and guidance to the team
  • (215)241-2751

Behavioral Health Advocate

Independence Blue Cross
Philadelphia, Pennsylvania
01.2023 - 05.2024
  • Communicates, implements, and interprets corporate and departmental policies and procedure
  • Handling inbound/outbound customer calls, actively listening to concerns, resolving issues by providing information and solutions to inquiries regarding products or services, maintaining customer satisfaction through timely and professional responses
  • Monitor call metrics to ensure quality standards are met
  • De-escalate customer and provider issues with a professional and empathetic approach
  • (215)241-2751

Behavioral Health Associate [Unit clerk]

Belmont Behavioral Hospital
Philadelphia, Pennsylvania
06.2016 - 01.2023
  • Answering calls, scheduling appointments, address behavioral and psychiatric needs of patients
  • Completes portion of the patient assessment, provides patient care, assesses units for safety and maintains complete and accurate documentation
  • Leads and co-leads therapeutic activities
  • (866)221-2105

Education

Bachelor Of General Studies - Concentration in Psychology

Southern New Hampshire University
Manchester, NH
11.2022

Associate Of Arts And Sciences -

Community College of Philadelphia
Philadelphia, PA
12.2017

High School Diploma - Nursing

Jules E. Mastbaum Area Vocational Technical School
Philadelphia, PA
06.2011

Skills

  • Customer Service
  • Communication
  • Leadership
  • Problem Solving
  • Attention to details
  • Interpersonal communication
  • Adaptability

Certification

CPR/First Aid, Therapeutic Options

Timeline

Lead Behavioral Health Advocate

Independence Blue Cross
05.2024 - Current

Behavioral Health Advocate

Independence Blue Cross
01.2023 - 05.2024

Behavioral Health Associate [Unit clerk]

Belmont Behavioral Hospital
06.2016 - 01.2023

Bachelor Of General Studies - Concentration in Psychology

Southern New Hampshire University

Associate Of Arts And Sciences -

Community College of Philadelphia

High School Diploma - Nursing

Jules E. Mastbaum Area Vocational Technical School
Sabrina Jennings