Sabrina Johnson
Randallstown,MD
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
22
22
years of professional experience
Work History
Medical Administrative Assistant/Unit Clerk
Meadow Park Rehabilitation & Health Care Center
Catonsville, MD
03.2023 - Current
- Coordinated patient appointments, maintained files and received incoming phone calls.
- Reviewed patient records to check accuracy of information and implement updates.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Scheduled and confirmed patient appointments and consultations.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Interviewed patients to complete case histories and intake forms.
- Completed relevant insurance and other claim forms.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Answered inbound calls, chats and emails to facilitate customer service.
- Set up and activated customer accounts.
CNA/GNA
Meadow Park Rehabilitation & Health Care Center
Catonsville, MD
07.2008 - 06.2013
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Documented activities and recorded information in EMR system.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Customer Service Agent
Yellow Book
Brooklyn, MD
11.2001 - 07.2008
- Managed high-volume of inbound and outbound customer calls.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Maintained strong call control and quickly worked through scripts to address problems.
- Reviewed files, records and other obtained documents to respond to customer requests.
- Returned customer calls in established turnaround time to meet company objectives.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Pursued networking opportunities to advance client relations skills and enhance customer satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Implemented additional services to maintain exceptional client service ratings.
- Consulted with customers to resolve service and billing issues.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Set up and activated customer accounts.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Education
ADMINISTRATIVE ASSISTANT CERTIFICATION - ADMINISTRATION
The Community College of Baltimore County
Catonsville, MD09.2022
CNA/GNA Certification - Nursing
Genesis Health Care Gna Training Program
Randallstown, MD02.2002
Customer Service Certificate - Customer Service
Goodwill Employment Training Center
Baltimore, MD09.2001
High School Diploma -
Frederick Douglass High School
Baltimore, MD06.1999
Skills
- Customer Service
- Patient Health Information Access
- Collaboration and Teamwork
- Epic Systems
- Invoice Processing
- Invoice Preparation
- Appointment Setting
- Insurance Authorizations
- Database Administration
- Clerical Support
- Order Purchasing
- Payment Scheduling and Collection
- Documentation Review
- Problem-Solving
- Detail-Oriented
- Computer Proficiency
- Patient Database Maintenance
- Critical Thinking
- Verbal and Written Communication
- Data Entry Software
- Maintaining Financial Records
- Outstanding Communication Skills
- Information Verification
- Call Control
- Inbound Customer Service
- Customer Complaint Resolution
- Database Research
- Inbound Call Management
- Problem Resolution
- Customer Relations
Timeline
Medical Administrative Assistant/Unit Clerk
Meadow Park Rehabilitation & Health Care Center
03.2023 - Current
CNA/GNA
Meadow Park Rehabilitation & Health Care Center
07.2008 - 06.2013
Customer Service Agent
Yellow Book
11.2001 - 07.2008
ADMINISTRATIVE ASSISTANT CERTIFICATION - ADMINISTRATION
The Community College of Baltimore County
CNA/GNA Certification - Nursing
Genesis Health Care Gna Training Program
Customer Service Certificate - Customer Service
Goodwill Employment Training Center
High School Diploma -
Frederick Douglass High School
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