Sabrina Johnson
Katy,TX
Summary
Senior Administrative Professional with 10 years of collective experience providing customer/client support across legal and government environments. Specific focus on business efficiency and operational improvements.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Government Administrator
Federal Agency for Immigration and Refugees
Nuremberg, Germany
01.2015 - 01.2023
- Conducted interviews and collaborated with management to identify training and development needs across all levels of employees
- Led the delivery of comprehensive training programs for individuals and groups
- Administered appraisal schemes and provides advice, monitoring progress towards performance goals
- Developed and evaluated company-wide training programs, resulting in improved employee performance
- Met with venues, trainers, and companies to negotiate business contracts and prepared contract documentation and facilitate changes in a timely manner to meet deadlines
- Oversaw the office website and made updates ensuring an accurate depiction of the department; represented the department at local job fairs
- Assisted with new trainee onboarding and mentored, trained, and developed 50 team members and trainees on effective team operations, best practices, and expectations
- Streamlined meeting preparation by effectively managing conference room schedules, agendas, and calendars for a department consisting of 100 employees
- Maintained company inventory worth $500,000 and ensured accurate stock levels and database management; documented financial transactions, prepared reimbursements, and paid invoices while discussing any expense irregularities with the respective account owner.
Management Assistant for Office Communication|Office Clerk
Law Firm Poehlmann, Fruechtl, Oppermann
Nuremberg, Germany
01.2012 - 01.2015
- Utilized Microsoft Office Suite and other software tools to produce high-quality documents, publications, and other communications; edited and proofread diverse documents to ensure accuracy and readability
- Drafted correspondence, analyzed and documented data, and submitted materials to appropriate parties
- Optimized delivery processes by prioritizing shipments and coordinating with courier services
- Streamlined administrative operations by managing communications, finances, registration, and records.
Assistant of Senior Executives
Federal Agency for Immigration and Refugees
Nuremberg, Germany
- Coordinated seamless travel logistics for events and meetings across Germany by booking airfare, hotel accommodations, and ground transportation for Government Officials and Senior Leadership
- Helped management with business operations to align teams, set goals, and execute initiatives; maintained accurate and organized records, ensuring compliance with document regulations and standards
- Oversaw a complex calendar of events and strategically scheduled key initiatives to optimize productivity by utilizing various organizational techniques such as color coding and time blocking
- Answered phone inquiries, processed requests, and effectively directed calls to appropriate personnel guaranteeing a friendly and welcoming environment that promoted customer service excellence.
Skills
- Business Administration
- Budget Monitoring
- Office Operations
- Talent Management
- Relationship Building
- Policy Implementation
- Event Planning
- Customer Client Services
- Communication
Certification
- Appointed Senior Government Administrator, Federal Ministry of the Interior, 01/01/2021
- Appointed Government Administrator, Federal Ministry of the Interior, 01/01/2020
- Certified Management Assistant for Office Communications, Chamber of Industry and Commerce, 01/01/2015
- Certificate Fundamentals of Public/Government Contracts, Federal Academy for Public Administration, 01/01/2017
- Certificate infoPORT Editor Training Course, Federal Office for Migration and Refugees, 01/01/2017
- Certificate MACH Introduction, Federal Office for Migration and Refugees, 01/01/2016
- Certificate Human Resource Management, City of Nuremberg, 01/01/2014
- Certificate Event and Travel Planning, City of Nuremberg, 01/01/2014
- Certificate General Accounting, City of Nuremberg, 01/01/2014
Technical Competencies
MS Word, MS Excel, MS Outlook, MS PowerPoint, MS OneNote, Lightroom, Zoom, Whiteboard, EPOS, MACH, infoPORT, Lexolution, BS-Anwalt, Lexware, Windows, iOS
Key Attributions
- Exceptional Customer Service: Strong interpersonal communication skills to understand leadership and client needs to provide exceptional results. Proficient in developing strong relationships with clients by developing trust and exhibiting credibility early in the process.
- Independent and Team Player: Enjoy collaborating with colleagues and clients, as well as completing tasks independently. Eager to motivate and inspire others to deliver their best. Provides hands-on training to colleagues to aid in their success and help the team be successful.
- Organized and Motivated: Skilled in maintaining order, juggling multiple tasks, and ensuring schedule organization/management. Able to seamlessly multi-task long and short-term priorities to generate desired results.
Languages
English
Native/ Bilingual
German
Native/ Bilingual
Spanish
Limited
References
References available upon request.
Timeline
Senior Government Administrator
Federal Agency for Immigration and Refugees
01.2015 - 01.2023
Management Assistant for Office Communication|Office Clerk
Law Firm Poehlmann, Fruechtl, Oppermann
01.2012 - 01.2015
Assistant of Senior Executives
Federal Agency for Immigration and Refugees
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