Summary
Overview
Work History
Education
Skills
Timeline
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Sabrina Johnson

Moreno Valley,CA

Summary

Motivated and reliable professional with experience in deliveries, administrative support, customer service, and head cashiering roles. Strong organizational skills, attention to detail, and a proven ability to manage tasks efficiently in fast-paced environments. Adept at customer service, handling multiple priorities, and maintaining clear communication across teams. Seeking an entry-level administrative position where I can leverage my interpersonal skills, administrative experience, and commitment to providing excellent support.

Overview

4
4
years of professional experience

Work History

Deliveries Associate

The Home Depot Inc
Moreno Valley, CA
05.2023 - Current
  • Scheduled and coordinated deliveries, ensuring timely and efficient service, while maintaining communication with customers.
  • Created and managed purchase orders, accurately tracking inventory, and ensuring products are ordered in a timely manner.
  • Received and verified purchase orders against deliveries, inspecting items for accuracy and condition.
  • Prioritized tasks and manage workflow, ensuring the timely fulfillment of orders, while maintaining high efficiency in a fast-paced environment.
  • Operated all lift equipment (reach, pacer, forklift, pallet jack) in order to load customers and complete orders in a safe and timely manner.

Head Cashier, Customer Service Representative

The Home Depot Inc
Surprise, AZ
02.2021 - 05.2023
  • Managed a team of 20+ cashiers and lot associates, providing guidance, training, and support to ensure smooth daily operations, and high-quality customer service.
  • Oversaw cashier and lot associate shifts, maintaining proper staffing levels, and scheduling breaks to ensure operational efficiency and adherence to company policies.
  • Handled customer escalations, using strong problem-solving and de-escalation techniques to resolve complaints, and ensure a positive customer experience.
  • Monitored cashier performance and provided feedback to improve service, speed, and accuracy, while also conducting performance evaluations as needed.

Administrative Assistant

Ron Davis Racing Products
Glendale, AZ
02.2021 - 10.2022
  • Answered all incoming calls, directed inquiries to appropriate departments, and provided excellent customer service, ensuring a smooth communication flow.
  • Contacted customers regarding outstanding payments, maintaining professionalism and clarity to resolve billing issues, and ensure timely payments.
  • Digitized and organized inventory records, transitioning paper-based files to an electronic system using Excel to improve data accuracy and accessibility.
  • Converted blueprints and physical documents into digital formats, ensuring proper categorization and storage for easy retrieval and reference.

Education

Bachelor of Arts - Psychology Cum Laude

Arizona State University
Tempe, AZ
12.2022

Associate Liberal Arts -

Mt. San Jacinto Community College
Menifee, CA
06.2020

Associate of Social & Behavioral Sciences -

Mt. San Jacinto Community College
Menifee, CA
06.2020

Skills

  • Excellent verbal and written communication
  • Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook
  • Data collection
  • Leadership and Training
  • Supervisory and staffing experience
  • Research and problem solving
  • Time management, with attention to detail

Timeline

Deliveries Associate

The Home Depot Inc
05.2023 - Current

Head Cashier, Customer Service Representative

The Home Depot Inc
02.2021 - 05.2023

Administrative Assistant

Ron Davis Racing Products
02.2021 - 10.2022

Bachelor of Arts - Psychology Cum Laude

Arizona State University

Associate Liberal Arts -

Mt. San Jacinto Community College

Associate of Social & Behavioral Sciences -

Mt. San Jacinto Community College

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Sabrina Johnson