Sabrina Jones
Gainesville,FL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Cafeteria Associate
Hampton Inn Suites
09.2021 - Current
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Managed customer relations through communication and helpful interactions.
- Trained and mentored junior staff on customer service strategies and techniques.
- Enhanced customer satisfaction by providing efficient and friendly service in cafeteria
- Prepared fresh and appetizing meals daily, ensuring high-quality food offerings for patrons
- Maintained clean and organized cafeteria environment for improved customer experience
Shift Manager
Taco Bell
10.2017 - 10.2021
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Tracked receipts, employee hours, and inventory movements.
- Supervised employees and oversaw quality compliance with company standards for food and services
- Exercised composure under pressure and in escalated customer service scenarios
- Scheduled staff to establish adequate coverage during peak business hours
Restaurant Shift Manager
Popeye's Restaurants
08.2015 - 09.2017
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Cross-trained crew members on different duties to increase coverage.
- Maintained clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards
- Boosted sales revenue by implementing effective upselling techniques and encouraging team members to promote special offers or featured items
- Conducted regular performance evaluations for team members, providing constructive feedback and setting clear goals for improvement where needed
Catering Staff Member
Celebration Catering Bakery
04.2013 - 05.2015
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained flexible work schedule to meet event needs.
- Cleaned and organized kitchen stations to promote team efficiency.
- Cleared dishes and glassware quickly following each course.
- Enhanced customer satisfaction by providing exceptional catering services at various events.
- Ensured timely food preparation and delivery for seamless event execution
- Increased efficiency by assisting in equipment setup, breakdown, and maintenance during events
- Inspected catering equipment and utensils regularly to manage wear and tear
Education
GED -
Eastside High School
Gainesville, FL06.1978
Skills
- Courteous and Professional
- Attention to Detail
- Flexible Schedule
- Time Management
- Customer Service
- Efficient food preparation
- Special dietary accommodations
- Sanitation standards compliance
- Strong multitasking capabilities
Timeline
Cafeteria Associate
Hampton Inn Suites
09.2021 - Current
Shift Manager
Taco Bell
10.2017 - 10.2021
Restaurant Shift Manager
Popeye's Restaurants
08.2015 - 09.2017
Catering Staff Member
Celebration Catering Bakery
04.2013 - 05.2015
GED -
Eastside High School
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