Sabrina Jones
Tulsa,OK
Summary
Results-driven Learning and Development leader with 9 years of professional experience, specializing in facilitation. Expertise in instructional design, training, coaching, and leadership across diverse industries including Retail, Education, Technology, and Food. Highly skilled in strategic business development and staff training, consistently developing individuals to reach their full career potential. Demonstrated ability to assess professional qualifications and identify areas for improvement through training. Exceptional at creating engaging training materials for a wide range of end users. Known for being approachable, detail-oriented, and adept at prioritizing tasks in fast-paced environments. Proficient in leading teams and effectively teaching multiple learning techniques to various personality types. Committed to driving innovation and optimizing resources for superior outcomes. Passionate self-starter with strong communication and facilitation skills.
Overview
10
10
years of professional experience
Work History
Training and Development Coordinator
Beyond Finance
Tulsa, OK
09.2022 - Current
- Developed and implemented training programs for new staff members.
- Created and delivered presentations to trainees on various topics related to the company's products and services.
- Conducted needs assessments, identified gaps in knowledge, and developed strategies to address them.
- Provided individual coaching sessions to employees on their performance improvement areas.
- Assisted in revising existing training materials and developing new ones when needed.
- Facilitated workshops designed to develop team building skills among staff members.
- Analyzed evaluation data from trainings to identify potential improvements or changes in approaches.
- Drafted reports for management summarizing key findings from training evaluations.
- Mentored and onboarded new staff members to establish top client satisfaction.
- Managed training calendars to inform participants of upcoming training session topics and dates.
- Developed targeted courses to achieve company training objectives and enhance skills of new employees in leadership roles.
- Analyzed feedback from training participants to make improvements to future programs.
- Designed and implemented comprehensive training programs to meet organizational needs.
- Maintained up-to-date knowledge of training trends, developments, and best practices.
- Facilitated engaging and informative training sessions for both new hires and existing staff.
- Conducted skills gap analyses to identify training requirements for different departments.
- Collaborated with department heads to tailor training programs to specific job roles and functions.
- Facilitated team-building exercises to enhance workplace collaboration and morale.
- Designed and implemented comprehensive training programs tailored to organizational needs.
- Monitored and evaluated the effectiveness of training programs using pre- and post-assessment tools.
- Promoted a culture of continuous learning and improvement within the organization.
- Ensured compliance with industry-specific training requirements and certifications.
- Developed metrics and reporting systems to measure training impact on employee performance.
- Developed current training materials and manuals to support new training materials for Specialty, Ongoing, and New Hire targeted development.
- Utilized learning management systems (LMS) to administer online training and track employee progress.
- Acted as a liaison between employees and management to communicate training needs and outcomes.
- Coordinated continuous education and professional development opportunities for staff.
- Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training.
- Mentored team members to succeed and advance within department and company.
- Conducted evaluations of training courses to uncover areas in need of improvement.
- Presented training information via role playing, simulations and team exercises.
- Led training classes and recorded instruction for later use.
- Evaluated employee skill levels and implemented new techniques to boost staff knowledge.
- Oversaw training courses and promotional paths for professionals and leaders.
- Coordinated team leader motivational initiatives to incentivize professional growth and program improvements.
Senior Sales Manager
Ultimate Experience
Leesville, LA
01.2020 - 08.2022
- Devised and implemented successful sales plans that generated higher profits and expanded market reach.
- Conducted weekly meetings with the sales team to review performance, goals and objectives.
- Monitored customer feedback to identify areas of improvement in products and services.
- Created reports on customer satisfaction, sales forecasts and product launches.
- Analyzed competitor activity to develop competitive pricing models for potential clients.
- Provided training for new sales staff members on company policies and procedures.
- Oversaw daily operations of the sales department including budgeting, forecasting and staffing needs.
- Established relationships with key customers and industry partners to maximize profitability.
- Negotiated contracts with vendors, suppliers and other business partners.
- Implemented innovative marketing campaigns to promote products or services.
- Collaborated with other departments such as marketing, finance, operations.
- Identified opportunities for growth within existing accounts as well as new markets.
- Developed comprehensive presentations outlining products and services features and benefits.
- Maintained up-to-date knowledge of industry trends, competition and regulations.
- Recruited, hired and supervised a team of highly successful sales professionals.
- Assisted in developing pricing strategies that optimize profits while maintaining customer loyalty.
- Designed promotional materials such as brochures, flyers, catalogs, to enhance brand visibility.
- Strategically managed revenue streams by establishing sales targets, deployment strategies, and go-to-market initiatives.
Customer Operations and Development
Hy-Vee Grocery
Lawrence, KS
07.2014 - 01.2020
- Developed and implemented customer service policies and procedures that improved customer experience.
- Designed and implemented strategies to improve customer retention rates.
- Managed a team of customer service representatives, providing guidance and training as needed.
- Analyzed customer feedback data to identify trends in customer satisfaction levels.
- Developed new processes for monitoring customer service performance metrics.
- Provided feedback to staff regarding their performance in handling customer interactions.
- Organized weekly meetings with staff members to review progress on key initiatives.
- Interfaced with senior management on strategy development, process optimization, and resource allocation decisions.
- Worked closely with other departments such as IT, HR, and marketing to optimize operational effectiveness.
- Ensured compliance with applicable laws, regulations, policies, and procedures relating to Customer Operations.
- Researched industry trends related to customer service operations and identified opportunities for improvement.
- Identified gaps in existing systems or processes that could lead to increased costs or decreased efficiencies.
- Collaborated with stakeholders across the organization on projects related to enhancing the overall quality of Customer Operations.
- Developed detailed reports summarizing key findings from various analyses conducted on Customer Operations activities.
- Monitored employee performance against established standards and provided timely coaching when necessary.
Education
Bachelor of Arts - Business
Texas A&M University - Texarkana
Texarkana, TX12-2022
Bachelor of Science - Science
Johnson County Community College
Overland Park, KS05-2021
Skills
- Career Development
- Needs Assessment
- Learning Management Systems
- Organizational Development
- Training delivery
- New program development
- Employee Coaching
- Performance Evaluation
- Project Management
- Human Resources
- Motivational speaking
- Coaching and Mentoring
- Leadership training
- Product Development
- Presentation
- Verbal and written communication
- Program implementation
- Stakeholder Management
Affiliations
- Veterans Service Group
- BEST
- Women's Initiative Network
- HOPE
- Hire Our Heros
Timeline
Training and Development Coordinator
Beyond Finance
09.2022 - Current
Senior Sales Manager
Ultimate Experience
01.2020 - 08.2022
Customer Operations and Development
Hy-Vee Grocery
07.2014 - 01.2020
Bachelor of Arts - Business
Texas A&M University - Texarkana
Bachelor of Science - Science
Johnson County Community College