Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Sabrina Jones

Sikeston,MO

Summary

Dynamic Hair Stylist and Assistant Manager with a proven track record as a licensed cosmetologist and Bass Outlet. Excelled in client consultation and staff management, boosting client retention and fostering team leadership. Leveraged advanced communication skills and hair styling techniques to enhance customer satisfaction and salon revenue.

Overview

25
25
years of professional experience

Work History

Hair Stylist

Self Employed Services
11.2003 - Current
  • Supported training of new staff by sharing techniques and salon protocols.
  • Performed color treatments to enhance overall look and meet client specifications.
  • Provided personalized consultations by assessing clients' needs and preferences.
  • Restocked products and materials to ensure smooth operation throughout the day.
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
  • Educated customers on products to maximize benefits.
  • Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Increased salon revenue by upselling products and additional treatments during appointments.
  • Resolved guest complaints about service or style.
  • Counted and documented opening and closing cash amounts daily.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Determined appropriate hair treatments based on conditions and textures.
  • Organized sales area and work station to showcase products and boost sales.
  • Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
  • Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Mentored apprentice hairstylists throughout their training period, offering guidance on technical skills as well as professional etiquette within the workplace setting.
  • Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
  • Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.
  • Distributed business cards outside of salon to generate new business.
  • Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
  • Organized and participated in local beauty events, enhancing salon's community presence.
  • Managed inventory of hair care products and tools, ensuring availability of necessary items.
  • Enhanced salon's reputation by consistently delivering personalized and high-quality haircuts and styling.
  • Maintained clean and organized work station, complying with health and safety standards.
  • Negotiated with suppliers to obtain high-quality products at competitive prices.
  • Educated clients on proper hair care and recommended products suited to their hair type.
  • Implemented feedback system, leading to improved service quality and customer experience.
  • Developed loyalty program, encouraging repeat visits and fostering strong client base.
  • Built rapport with clients to understand their style preferences and hair care routines.
  • Stayed up-to-date with industry trends and techniques through continuous education and workshops.
  • Trained salon staff in traditional and innovative haircutting techniques and salon management.
  • Increased revenue through effective customer service and inventory management.
  • Provided pre- and post-service consultations to accurately assess clients' needs.
  • Demonstrated thorough knowledge of all salon products and services.
  • Styled hair, makeup and nails for customers for special events and occasions.
  • Developed creative techniques to provide clients with latest hairstyles.

Assistant Manager

Bass Oulet
07.2000 - 01.2001
  • Established open lines of communication with team for feedback and suggestions.
  • Cultivated cohesive team environment by providing clear direction and support.
  • Developed contingency plans with team to address potential disruptions.
  • Addressed service gaps with targeted initiatives to exceed customer expectations.
  • Led training initiatives, enhancing employee skills and confidence.
  • Identified inefficiencies to propose actionable improvements for overall workflow.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Conducted performance evaluations, identifying areas for development and rewarding strong performance.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Developed detailed plans based on broad guidance and direction.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Defined clear targets and objectives and communicated to other team members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Implemented staff training programs to elevate service standards and knowledge.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Conducted performance evaluations and provided constructive feedback to employees.

Education

License Cosmetologist - Costumer Service

Thomas W. Kelly High School
Benton
05.2001

Skills

  • Quick learner
  • Client consultation
  • Appointment scheduling
  • Hair styling techniques
  • Detail-orientated
  • Customer consultation
  • Schedule management
  • Relationship building and management
  • Advanced communication skills
  • Highly motivated self-starter
  • Strong leader
  • Appointment coordination
  • Outstanding client retention
  • Sanitation practices
  • Business management
  • Staff management
  • Endurance
  • Team leadership
  • Conflict resolution skills
  • Safety compliance
  • Customer loyalty building
  • Workstation cleaning
  • Customer consulting
  • Outstanding customer service

    • Social skills

Accomplishments

I have been a business owner, so I can provide great leadership skills and love learning new things and making it a priority to strive at whatever I do. Working hands on, with several stylist and making appointments for everyone. I am a firm believer in the costumer is always right, and have the knowledge and experience to help resolve any issues as best as I can. Doing hair, has been my passion. I love making people feel happy and helping them achieve what they want. I’m very dedicated and will give 100 %

Timeline

Hair Stylist

Self Employed Services
11.2003 - Current

Assistant Manager

Bass Oulet
07.2000 - 01.2001

License Cosmetologist - Costumer Service

Thomas W. Kelly High School

Similar Profiles

CREATE PROFILE
Sabrina Jones