Sabrina Jozwicki
Melbourne,FL
Summary
Talented professional with proven track record of providing financial services to clients while managing complex loan transactions. Possesses deep understanding of credit analysis, loan origination and closing. Offers great time management and task prioritization skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Team Loan Coordinator (not Licensed)
Nova Home Loans
07.2023 - 10.2023
- Enhanced loan processing efficiency by streamlining documentation and communication between departments.
- Reduced application errors by implementing thorough pre-screening procedures for loan applicants.
- Expedited loan approvals by collaborating closely with underwriters to address concerns and provide necessary information.
- Maintained strong relationships with clients, fostering trust and loyalty for long-term business growth.
- Stayed informed about regulatory changes, ensuring compliance within all daily operations and avoiding costly penalties or delays.
- Ensured data integrity by meticulously reviewing financial documents, credit reports, and other supporting materials for accuracy during the application process.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Explained very technical financial information to applicants in easy to understand language.
Finance Administrator
Nextech
02.2023 - 07.2023
- Enhanced financial reporting accuracy by streamlining data collection and analysis processes.
- Ensured timely payment of vendor invoices, maintaining strong relationships with suppliers and partners.
- Reduced budget discrepancies through meticulous monitoring and reconciliation of financial records.
- Conducted thorough audits of accounting records, identifying areas for improvement and recommending corrective actions.
- Supported month-end close processes, ensuring accurate and timely submission of financial statements to stakeholders.
- Completed clerical and data entry tasks to optimize financial procedures.
- Managed expense tracking and personnel vouchers.
- Updated daily transaction records to assist with payroll and billing administration.
- Supported financial director with special projects and additional job duties.
Purchasing Specialist
CMS Nextech
09.2022 - 02.2023
- Enhanced supplier relationships through effective communication and negotiation tactics, leading to improved contract terms.
- Streamlined purchasing processes by implementing efficient procurement strategies, resulting in cost savings.
- Developed comprehensive purchasing reports, providing critical insights into spending patterns and vendor performance.
- Maintained accurate records of all purchasing activities, ensuring compliance with company policies and industry regulations.
- Contributed to risk management efforts by identifying potential supply chain disruptions and developing contingency plans accordingly.
- Conducted research, identifying potential vendors and better pricing options.
- Sourced and qualified bidders, obtained favorable pricing and finalized contracts.
Billing Specialist
CMS Nextech
08.2022 - 09.2022
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
- Researched and resolved billing discrepancies to enable accurate billing.
- Processed and verified invoices to secure accuracy of billing information.
Mortgage Loan Processor
Nova Home Loans
07.2019 - 06.2022
- Assisted underwriters in approving loans by verifying financial information and ensuring accurate documentation.
- Reduced loan application errors by implementing a thorough quality control process for all submitted applications.
- Improved loan processing time by streamlining the application review process and enhancing communication with clients.
- Facilitated smooth closing processes by collaborating effectively with title companies, appraisers, and attorneys.
- Boosted team efficiency by training new Mortgage Loan Processors on company policies, procedures, and software systems.
- Ensured compliance with federal lending regulations through meticulous attention to detail during the loan processing phase.
- Optimized workflow management by prioritizing high-priority tasks and meeting strict deadlines consistently.
- Developed strong working relationships with real estate agents, further expanding referral networks for the company.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
Administrator
Christiansen Construction
05.2019 - 12.2021
- Improved employee productivity with effective time management strategies for daily tasks.
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Gathered, organized and input information into digital database.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
Senior Account Manager
Loan Depot
06.2016 - 03.2019
- Increased revenue for the company through strategic upselling and cross-selling initiatives.
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Contributed to team objectives in fast-paced environment.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Jr. Account Manager
Loan Depot
08.2015 - 06.2016
- Streamlined communication by acting as a liaison between clients, insurance companies, banks, and government agencies to meet customer needs
- Resolved escalated customer issues by demonstrating problem-resolving skills to achieve a 95% client retention rate
- Fostered a culture of teamwork by collaborating with loan officers, underwriters, and the closing department to meet the expected deadlines
- Streamlined internal processes through improved communication with team members, increasing efficiency across departments.
- Maintained detailed records of client interactions, utilizing CRM software to track progress and ensure timely followups.
Escalations Specialist
Ready Auto Transport
01.2015 - 07.2015
- Resolved customer complaints by effectively managing escalations and addressing concerns in a timely manner.
- Enhanced department efficiency through regular training sessions on best practices for handling complex cases.
- Delivered exceptional service even during high-pressure situations, maintaining professionalism and composure at all times.
- Streamlined the escalation process by developing clear communication guidelines for team members and stakeholders.
Customer Service/Sales/Data Entry
Malmark Handbells
01.2014 - 12.2014
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained up-to-date knowledge of products, features, and promotions to better assist customers.
- Assisted in inventory management tasks, ensuring accurate stock levels for optimal store performance.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Increased revenue with strategic upselling of products and services to existing customers.
- Logged customer data into company CRM system to foster strong account management and rapport.
Education
Associates - Criminal Investigations
Everest College
06.2011
Skills
- Mortgage Knowledge
- Loan Processing
- Pipeline Management
- Document Analysis
- Time Management
- Organizational Skills
- Effective Communication
- Attention to Detail
- Customer Service
- Financial Analysis
- Microsoft Office
Timeline
Team Loan Coordinator (not Licensed)
Nova Home Loans
07.2023 - 10.2023
Finance Administrator
Nextech
02.2023 - 07.2023
Purchasing Specialist
CMS Nextech
09.2022 - 02.2023
Billing Specialist
CMS Nextech
08.2022 - 09.2022
Mortgage Loan Processor
Nova Home Loans
07.2019 - 06.2022
Administrator
Christiansen Construction
05.2019 - 12.2021
Senior Account Manager
Loan Depot
06.2016 - 03.2019
Jr. Account Manager
Loan Depot
08.2015 - 06.2016
Escalations Specialist
Ready Auto Transport
01.2015 - 07.2015
Customer Service/Sales/Data Entry
Malmark Handbells
01.2014 - 12.2014
Associates - Criminal Investigations
Everest College
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