Sabrina Kay
Petaluma,CA
Summary
Seasoned project manager and designer with comprehensive experience in driving operational excellence and creating an outstanding client experience. Adaptive, attentive and deadline-oriented, consistently executing multiple projects in high-stress environments. Skilled in navigating complex challenges, optimizing processes, and fostering team collaboration. Known for adaptability, effective communication, and dynamic decision-making abilities.
Overview
11
11
years of professional experience
Work History
General Manager
Small Works Inc
01.2024 - Current
- Manages frame shop production and operations, specializing in cutting edge handmade picture frames. Deeply passionate and invested in uplifting the Bay Area arts community. Uses only domestic hardwoods from businesses practicing sustainable forestry.
- Cultivates and strengthens successful, lasting client relationships with artists, art galleries, interior designers, museums and institutions such as Jessica Silverman Gallery, Paulson Fontaine Press, Oakland Museum of Art, and more.
- Demonstrates complex problem solving and proactive communication skills to ensure client satisfaction and loyalty.
- Manages a team of 6 highly skilled woodworkers and frame fitters, encouraging a collaborative and rewarding environment.
- Trains and guides team members to meet production goals and maintain rigorous quality standards.
- Manages purchasing, sales, and customer account operations effectively.
- Improves operational efficiency by streamlining workflow processes and integrating helpful technology.
- Lead frame designer with the ability to dream up clients' most complex and large-scale visions.
Lead Project Manager
Small Works SF
03.2022 - 12.2023
- Managed all aspects of a fast-paced production schedule, supporting team members in problem solving and achieving project milestones.
- Oversaw all aspects of project lifecycle from initial planning stages through execution, monitoring progress and maintaining standards of efficiency and quality.
- Established strong relationships with clients through clear communication practices and exceptional rapport-building skills. Excels in proactive and creative collaboration.
- Used my extensive framing knowledge to collaborate and construct innovative, unique frame designs that exceeded clients' expectations and brought their visions to life.
- Analyzed project performance and client satisfaction to identify and address areas of improvement and success.
Designer
Dostal Studio Inc
10.2021 - 03.2022
- Client-facing picture frame designer and project manager serving artists, galleries and museums worldwide. Crafted quotes, creates orders and manages projects from start to finish according to client deadlines.
- Coordinated fine art crating, shipping, delivery and installation services. Handles quoting, scheduling, and payment.
- Created invoices and posted payments using Quickbooks.
Senior Designer
City Picture Frame
02.2015 - 08.2020
- Designer and project manager for a renowned frame shop with high-volume accounts. Served a prestigious clientele of galleries, designers, museums and art consultants.
- Crafted innovative designs using handcrafted framing materials, through both an aesthetic and archival lens.
- Trained new design team employees.
- Developed our remote design consultation and appointment system to continue business during the pandemic.
- Refined FrameReady design software to streamline workflows and effectively manage projects.
- Curated solo art exhibition and designed marketing materials.
- Communicated effectively with clients throughout the design process, ensuring alignment of expectations and deliverables.
Education
Bachelor of Science - Development Sociology, Inequality Studies
Cornell University
Ithaca, NYSkills
- Project Planning & Coordination
- Design Acumen
- Client relationship management
- Verbal and written communication
- Operations Management
- Quality control
- Team leadership
- Creative thinking
- Complex Problem-solving
- Attention to detail
- Exceptional Adaptability & Flexibility
Websites
Timeline
General Manager
Small Works Inc
01.2024 - Current
Lead Project Manager
Small Works SF
03.2022 - 12.2023
Designer
Dostal Studio Inc
10.2021 - 03.2022
Senior Designer
City Picture Frame
02.2015 - 08.2020
Bachelor of Science - Development Sociology, Inequality Studies
Cornell University
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