Sabrina Knight
Broadway,VA
Summary
Performance-driven professional with 24 years of experience in a fast-paced hospital environment. Proven leadership and management experience with a strong track record of delivering results and driving team success.
Overview
25
25
years of professional experience
Work History
Manager Patient Accounting Call Center
Sentara Medical Center
02.2023 - Current
- Led operational teams to enhance patient care quality and streamline service delivery.
- Coordinated interdisciplinary meetings to align goals and improve communication among team members.
- Conducted monthly Quality Assessments for each team member to ensure adherence to customer service standards and identify areas for improvement.
- Conduct monthly one-on-one meetings with my direct reports to provide performance feedback, offer coaching, and support professional development
TC Patient Accounting/Call Center
Sentara RMH Medical Center
05.2021 - Current
- Provide leadership and support to staff
- Assist staff with difficult patient calls and accounts by problem solving to quickly resolve concerns
- Perform quality checks on employee to ensure that excellent customer service is being performed
- Perform monthly 1:1 with employees to ensure quality and performance goals are being met and coaching employees when improvement needed
- Assist in hiring new employees
- Monitor and approve time employee time in API
- Complete yearly Employee Performance Reviews
- Assist in problem solving and decision making for the department
AR Specialist III/Team Lead
Sentara RMH Medical Center
07.2008 - Current
- Provide support to Department Manager
- Assist staff with difficult accounts
- Assist with coverage for other employees
- Provided follow with insurance companies on patient accounts to ensure paid correctly
- Managed insurance projects
- Contacted insurance companies on underpaid accounts to ensure correct reimbursement
- Assisted and handled patient payments and posted the payments to the accounts
- Assist in problem solving and decision making for the department
Registration Supervisor
Sentara RMH Medical Center
03.2001 - 01.2005
- Provided support to employee to ensure that all accurate information was obtained at point of contact with a patient
- Performed Employee Performance Reviews
- Assisted staff with difficult patients
- Provided support to Department Manager
- Obtained and documented accurate information from the patient
- Performed insurance queries for accurate information
Registrar/Patient Access
Sentara RMH Medical Center
03.2001 - 01.2005
- Collect all patient demographic and insurance information
- Ensure all paperwork was completed
- Covered multiple departments including main admitting, outpatient center and emergency room
- Ensure all consent for treatment and financial consent forms signed and included in patient chart
Education
General Degree -
Harrisonburg High
Harrisonburg, Virginia06.1997
Skills
- Customer service
- Communication skills
- Word
- Excel
- Team Building
- Conflict Resolution
- Hire Management
- Organization
- Provide leadership and support to staff by listening and responding to questions from the staff, recognizing staff on performance and achievements
- Problem solving to quickly resolve customer concerns and questions
Languages
English
Timeline
Manager Patient Accounting Call Center
Sentara Medical Center
02.2023 - Current
TC Patient Accounting/Call Center
Sentara RMH Medical Center
05.2021 - Current
AR Specialist III/Team Lead
Sentara RMH Medical Center
07.2008 - Current
Registration Supervisor
Sentara RMH Medical Center
03.2001 - 01.2005
Registrar/Patient Access
Sentara RMH Medical Center
03.2001 - 01.2005
General Degree -
Harrisonburg High