Sabrina Koorbanally
Bridgeport,CT
Summary
Adept at enhancing operational efficiency and client satisfaction, I leveraged my expertise in HIPAA Compliance and Team Leadership at Yale New Haven Health. My approach to diversity advocacy and cultural competency significantly improved service delivery, achieving a notable increase in productivity and client protection plan robustness. Results-oriented Life Insurance Agent provides tailored solutions suiting individual coverage needs. Demonstrates comprehensive understanding of insurance policies and regulations with informed recommendations for appropriate protection options. Passionate cultivator of loyal customer relationships and organizational service quality.
Overview
11
11
years of professional experience
1
1
Certification
Work History
American Income Life
Licensed Life & Health Consultant
08.2023 - Current
- Collaborated with team members to continuously improve sales processes, leading to increased productivity and efficiency.
- Conducted comprehensive risk assessments to determine appropriate coverage levels and premium pricing for clients.
- Maintained detailed records of client interactions and policy updates, ensuring accurate documentation at all times.
- Adhered to strict industry regulations and compliance requirements, ensuring the highest level of ethical conduct in all client interactions.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices.
- Increased cross-selling opportunities by identifying potential gaps in clients'' existing coverage, ultimately strengthening their overall protection plans.
Patient Service Associate
Yale New Haven Health
07.2019 - 06.2021
- Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly.
- Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing.
- Maintained confidentiality by properly handling sensitive patient information in accordance with HIPAA guidelines.
- Contributed to a positive work environment by effectively collaborating with medical staff and other departments.
- Facilitated communication between patients, medical personnel, and insurance providers to resolve any discrepancies or concerns.
- Continuously improved knowledge of medical terminology and coding practices for accurate billing submissions to insurance companies.
- Assisted in the management of patient waitlists and coordinated urgent appointments for patients requiring immediate care.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
- Expedited prescription refill requests by promptly communicating with pharmacies on behalf of patients when necessary.
- Participated in training sessions for new hires as well as ongoing professional development opportunities to stay current with industry best practices.
- Answered incoming calls, scheduled appointments and filed medical records.
- Followed document protocols to safeguard confidentiality of patient records.
- Assisted with monthly report and paying monthly bills.
Administrative Assistant
43rd St. Medical Physical And Rehabiliation
01.2019 - 04.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Negotiated payment arrangements for clients experiencing financial hardship, ensuring continued access to care.
- Minimized claim errors by staying updated on insurance regulations, medical terminology, and procedural codes.
Dental Office Manager
Dr. Steven J. Mondre DDS
09.2013 - 10.2017
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Oversaw inventory management, ensuring timely procurement of supplies while minimizing costs through strategic vendor negotiations.
Education
Associate of Science - Health Administration
Mandle The College of Allied Heath
254 W 54th Street New York, NY 1001907.2019
Associate of Science - Liberal Arts And Sciences
LaGuardia Community College of The City University of New York
Long Island City, NY05.2009
Skills
- Diversity Advocacy
- Policy analysis
- Cultural Competency
- Curriculum Design
- Team Leadership
- Time Management
- Complex Problem-Solving
- Project Management
- HIPAA Compliance
- Claim submission
- Professionalism and Ethics
- Medical coding knowledge
- Medical Billing Expertise
- Payment posting
- Sales Support
- Document Review
- Organizing and Prioritizing Work
Certification
- Licensed Life Insurance Agent for the state of CT and MA
Timeline
American Income Life
Licensed Life & Health Consultant
08.2023 - Current
Patient Service Associate
Yale New Haven Health
07.2019 - 06.2021
Administrative Assistant
43rd St. Medical Physical And Rehabiliation
01.2019 - 04.2019
Dental Office Manager
Dr. Steven J. Mondre DDS
09.2013 - 10.2017
Associate of Science - Health Administration
Mandle The College of Allied Heath
Associate of Science - Liberal Arts And Sciences
LaGuardia Community College of The City University of New York
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