Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Sabrina LaBlance

Sabrina LaBlance

Collinsville,IL

Summary

Dynamic professional with a strong background in customer service and logistics. Proven ability to manage high-stress situations while ensuring compliance with safety standards. Skilled in effective communication and teamwork, with a commitment to maintaining a professional appearance and demeanor. Experienced in training new team members to uphold best practices.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Maid

Lindas Maid Service
04.2025 - Current
  • Learned safe handling of cleaning chemicals and tools for efficient task execution.
  • Assisted in maintaining cleanliness across various areas, ensuring a welcoming environment.
  • Organized cleaning supplies and equipment, streamlining workflow processes.
  • Adapted to different cleaning techniques based on specific area requirements and client preferences.
  • Participated in team meetings to discuss best practices for effective cleaning methods.
  • Improved cleanliness standards by implementing thorough cleaning routines and using appropriate cleaning products.
  • Maintained a safe and healthy environment for clients by regularly sanitizing surfaces and properly disposing of waste.
  • Disinfected bathrooms and removed mold from shower stalls and bathtubs.
  • Engaged positively with residents while cleaning apartments and common areas.

Dispatcher

Xseed Logistics
12.2023 - 01.2025
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of 15-40 fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.

Driver/dispatcher

Lml Logistics
03.2023 - 12.2023
  • Operated delivery vehicles safely and efficiently across designated routes.
  • Maintained accurate records of deliveries and vehicle inspections.
  • Ensured compliance with transportation regulations and safety standards.
  • Communicated effectively with dispatch team to coordinate schedules and resolve issues.
  • Assisted in training new drivers on operational procedures and safety protocols.
  • Conducted routine maintenance checks to ensure vehicle reliability and performance.
  • Monitored traffic conditions to optimize route planning for timely deliveries.
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.

Shopper

Instacart
10.2020 - 08.2021
  • Executed accurate order fulfillment by efficiently selecting items in accordance with customer preferences.
  • Adapted to dynamic shopping environments, ensuring timely deliveries and maintaining high service standards.
  • Collaborated with team members to optimize route planning and enhance delivery efficiency.
  • Utilized mobile applications for real-time inventory management and order tracking throughout shifts.
  • Maintained knowledge of store layouts to expedite item retrieval and improve shopping accuracy.
  • Enhanced customer satisfaction by providing personalized service and addressing inquiries promptly.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Demonstrated speed and accuracy in order item selection.
  • Selected best-quality perishable items such as meat and produce.
  • Worked productively with customers to meet order requirements and service expectations.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Tracked substitutions and informed customers of changes.

Security Officer

Bwh Security
05.2018 - 03.2019
  • Monitored premises to ensure safety and security compliance.
  • Conducted regular patrols to identify and resolve potential hazards.
  • Responded promptly to incidents, ensuring effective resolution and reporting.
  • Assisted in training new staff on security protocols and procedures.
  • Maintained accurate logs of daily activities and incidents observed.
  • Implemented emergency response plans, enhancing overall safety measures.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.

Education

Electrician

American Trade School
St. Ann MO

Skills

  • Professional appearance and demeanor
  • Polite communication techniques
  • Customer service and relations expertise
  • Compliance with health and safety standards
  • Electrical installation capabilities
  • Teamwork effectiveness
  • Attention to detail in tasks
  • Experience in new construction projects
  • Proficient in voltmeter use
  • Knowledge of residential construction practices
  • Some experience in low-voltage systems
  • Understanding of branch circuit wiring techniques
  • Understanding of safety procedures and regulations compliance
  • Possession of a valid Illinois driver's license
  • Knowledge of NEC code regulations (NFPA 70)

Certification

OSHA 10

Timeline

Maid

Lindas Maid Service
04.2025 - Current

Dispatcher

Xseed Logistics
12.2023 - 01.2025

Driver/dispatcher

Lml Logistics
03.2023 - 12.2023

Shopper

Instacart
10.2020 - 08.2021

Security Officer

Bwh Security
05.2018 - 03.2019

Electrician

American Trade School

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