Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Sabrina Labrador

Johnstown

Summary

Dynamic finance professional with extensive experience at JPMorgan Chase, specializing in fraud detection and compliance. Proven ability to analyze complex data for identifying fraudulent patterns while leading teams to enhance quality assurance. Skilled in training and development, with a strong focus on conflict resolution and decision-making to drive operational excellence.

Overview

16
16
years of professional experience

Work History

Global Finance Crimes and Compliance

JPMorgan Chase
05.2024 - 05.2025
  • Simultaneously utilized multiple systems to investigate transaction activity
  • Analyze account data to identify signs of potential money laundering
  • Suspicious Activity Report(SAR) write ups

New Account Screening Fraud Specialist IV

JPMorgan Chase
08.2022 - 05.2024
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Performed risk assessments to determine level of fraud risk and prioritize investigations.
  • Followed quality assurance policies and procedures to verify work of production team of 10-15 specialist
  • Partnered with other Quality Assurance analysts and Risk Partners to create and implement policy and procedures in order keep up with emerging fraud trends
  • Train specialists to new procedures

Electronic Money Movement Fraud Specialist II

JPMorgan Chase
08.2017 - 08.2022
  • Evaluated digital customer data to identify and prevent fraudulent activities..
  • Summarized all key information regarding investigation into detailed report for delivery to client.
  • Worked effectively in fast-paced environments.
  • Direct customer contact via outbound calls to verify identity and transaction activity
  • Learned and adapted quickly to new technology and software applications.

Credit Card Fraud Specialist I

JPMorgan Chase
09.2016 - 08.2017
  • High volume of inbound customer contact generating excellent customer service and provided de-escalations regarding credit card usage relating to potential fraud related activity.
  • Analyzed financial activity provided by customers or self identified activity to identify discrepancies, irregularities and fraudulent activity.
  • Provided customer solutions when fraudulent activity was identified.

Supervisor

PCCW Teleservices
08.2015 - 09.2016
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Filed and handled customer escalations to solve issues and restore customer satisfaction resulting in customer retention.

Customer Service Representative

PCCW Teleservices
08.2014 - 09.2015
  • Responded to customer requests for products, services, and company information.
  • Delivered prompt service to prioritize customer needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Customer Financial Services Representative

Delia*s
06.2009 - 11.2014
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Stayed current on company offerings and industry trends.
  • Contributed to team objectives in fast-paced environment.
  • Selected correct products based on customer needs or wants, and product specifications.

Education

High School Diploma -

Westerville South High School
Westerville, OH
06-2009

Skills

  • Training & Development
  • Collaboration
  • Fraud patterns
  • Account information review
  • Procedure review
  • Transaction review
  • Conflict resolution
  • Leadership
  • Teamwork and collaboration
  • Decision-making
  • Quality assurance
  • Attention to detail

Accomplishments

  • Employee of the month for meeting high metric standards on multiple occasions throughout the year.
  • Supervised team of 10 staff members.
  • Created procedures from start to finish and trained multiple classes to the new procedures.

Timeline

Global Finance Crimes and Compliance

JPMorgan Chase
05.2024 - 05.2025

New Account Screening Fraud Specialist IV

JPMorgan Chase
08.2022 - 05.2024

Electronic Money Movement Fraud Specialist II

JPMorgan Chase
08.2017 - 08.2022

Credit Card Fraud Specialist I

JPMorgan Chase
09.2016 - 08.2017

Supervisor

PCCW Teleservices
08.2015 - 09.2016

Customer Service Representative

PCCW Teleservices
08.2014 - 09.2015

Customer Financial Services Representative

Delia*s
06.2009 - 11.2014

High School Diploma -

Westerville South High School

Similar Profiles

CREATE PROFILE