Sabrina-Princess LaBranche
Grand Prairie,TX
Summary
Dedicated and professional individual with a strong background in customer service, time management, and trend tracking. Skilled in troubleshooting problems and developing successful solutions. Adept at cultivating positive relationships and exceeding goals through excellent verbal and written communication skills.
Overview
9
9
years of professional experience
Work History
Associate Data Analyst
Molina Healthcare Inc
02.2023 - 03.2024
- Verified BI data, created reports, maintained provider information, ensured accurate loading of provider information.
- Ensured compliance with industry regulations and standards related to healthcare data management through diligent monitoring procedures.
- Streamlined reporting processes for efficient data analysis and interpretation.
- Managed approximately 30-50 provider datasets, ensuring timely delivery of accurate and relevant information to the provider directory.
Loss Mitigation Specialist
PennyMac Loan Services
01.2022 - 11.2022
- Assisted customers with inquiries, conducted outbound call campaigns, updated customer financial information, addressed email and fax communications.
- Remained updated with latest information related to mortgage products and services being offered.
- Prevented unnecessary foreclosures by effectively communicating available options to borrowers and guiding them through the loss mitigation process.
- Managed a high-volume caseload of ob at-risk borrowers, successfully negotiating mutually beneficial repayment solutions.
- Played a key role in reducing the organization''s overall exposure to financial risk by successfully implementing targeted loss mitigation strategies that minimized potential losses on troubled loans.
Collector I
Exeter Finance LLC
07.2021 - 01.2022
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
Loan Processor
Nationstar Mortgage dba Mr. Cooper
05.2020 - 01.2021
- Evaluated loan applications, assisted clients in choosing appropriate mortgages, verified information and references.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
Store Manager
Journeys Kidz, Parks Mall
08.2016 - 03.2019
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Sales Associate
Charlotte Russe
07.2015 - 08.2016
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
Education
Bachelor of Science - Public Health -
University of Texas at Arlington
Arlington, TX12.2020
Skills
- Advanced Excel
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- HIPAA Compliance
- Healthcare Analytics
- Processing procedures
- Pipeline Management
- Document Review
- Credit and collections
- Teamwork orientation
- Customer Service
Languages
French
Native or Bilingual
Timeline
Associate Data Analyst
Molina Healthcare Inc
02.2023 - 03.2024
Loss Mitigation Specialist
PennyMac Loan Services
01.2022 - 11.2022
Collector I
Exeter Finance LLC
07.2021 - 01.2022
Loan Processor
Nationstar Mortgage dba Mr. Cooper
05.2020 - 01.2021
Store Manager
Journeys Kidz, Parks Mall
08.2016 - 03.2019
Sales Associate
Charlotte Russe
07.2015 - 08.2016
Bachelor of Science - Public Health -
University of Texas at Arlington
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