Sabrina Lamarre
Granite Falls,NC
Summary
Seasoned Customer Associate with 10+ years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Associate
Aldi USA
01.2021 - Current
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Greeted customers and offered assistance for increased customer satisfaction.
- Provided product price information to customers.
- Created promotional materials to advertise products and services.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Wellness Advisor
Massage Envy Spa
11.2016 - 08.2019
- Improved client wellness by conducting comprehensive health assessments and creating personalized plans.
- Enhanced client satisfaction by providing empathetic support and guidance throughout their wellness journey.
- Streamlined appointment scheduling processes for better time management and client convenience.
- Optimized facility cleanliness, ensuring a safe and welcoming environment for clients.
- Boosted client retention rates through consistent follow-ups, progress tracking, and goal setting assistance.
- Developed marketing materials to attract new clientele and promote available services effectively.
Receptionist
Massage Envy Spa
11.2016 - 08.2019
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Reduced incoming call response time by implementing an effective call routing system.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Field Operations Manager
Community Voters Project
05.2016 - 10.2016
- Improved field operations efficiency by implementing streamlined processes and optimizing team performance.
- Enhanced customer satisfaction through timely project completion and effective communication with clients.
- Developed and executed comprehensive training programs for field staff, increasing overall skill levels and proficiency.
- Collaborated with cross-functional teams to identify areas of improvement, driving continuous process enhancements.
- Conducted regular safety audits and implemented corrective measures, ensuring a safe working environment for all team members.
- Mentored junior staff members through coaching sessions and performance evaluations, promoting professional growth within the team.
- Boosted team morale by fostering a positive work culture and recognizing outstanding individual achievements regularly.
- Maintained open lines of communication between upper management and field personnel, facilitating smooth information flow throughout the organization.
- Led recruitment efforts for new hires within the field operations department, selecting top-quality candidates who contributed significantly to team success.
- Aligned field operations goals with overall company objectives, ensuring all projects were executed according to corporate standards and expectations.
- Oversaw work of 12 members of personnel, with 12 or more direct reports.
Live Answer Coordinator
Answer One
10.2015 - 05.2016
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined call handling processes for improved efficiency and reduced wait times.
- Maintained accurate records of customer interactions with attention to detail and confidentiality.
- Collaborated with team members to achieve departmental goals and provide exceptional customer service.
- Handled high-volume calls while maintaining a professional demeanor and remaining focused on customer needs.
- Resolved escalated customer issues by investigating concerns thoroughly and providing appropriate solutions in a timely manner.
- Contributed to the development of standard operating procedures for Live Answer Coordinators, ensuring consistency in service delivery across the team.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved accounting, service and delivery concerns.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
High School Diploma -
Thomas Jefferson High School
Brooklyn, NY06.2007
Skills
- Program Support
- Data Entry
- Preparing reports
- Workplace Safety
- Cash Handling
- Management Support
- Customer Relationship Management (CRM)
- Point of sale operation
- Customer Engagement
- Computer competencies
- Customer service orientation
- Relationship Building
- Team Collaboration
- Customer Support
- Clerical Support
- Multi-Line Phone Systems
- Account updating
- Complaint Handling
- Refunds and exchanges
- Product Merchandising
- Employee Management
- Sales closing
- Guest Services
- Customer Complaint Resolution
- Customer Service
- POS System Operation
- Project Management
- LiveChat Messaging
- Customer Retention Strategies
- Microsoft Office
- Call center experience
Timeline
Associate
Aldi USA
01.2021 - Current
Wellness Advisor
Massage Envy Spa
11.2016 - 08.2019
Receptionist
Massage Envy Spa
11.2016 - 08.2019
Field Operations Manager
Community Voters Project
05.2016 - 10.2016
Live Answer Coordinator
Answer One
10.2015 - 05.2016
High School Diploma -
Thomas Jefferson High School