Sabrina Lambert
Augusta,GA
Summary
Dynamic healthcare professional with extensive experience at Wellstar Hospital, excelling in patient scheduling and referral tracking. Proven ability to enhance patient satisfaction through efficient coordination and exceptional communication skills. Proficient in insurance verification and HIPAA regulations, ensuring accurate documentation and seamless transitions in patient care. Committed to delivering high-quality service in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Referral Coordinator
Wellstar Hospital
03.2024 - Current
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Scheduled appointments with specialists on behalf of clients.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
- Enhanced patient satisfaction with timely coordination of referrals and appointments.
Patient Access Coordinator
Augusta University Medical Center
09.2021 - 03.2024
- Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
- Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
- Increased efficiency of daily operations by implementing electronic health record system for accurate data management.
- Reduced errors in billing processes by meticulously reviewing and verifying patient demographics and insurance information.
- Scheduled diagnostic tests efficiently, ensuring minimal waiting time for patients and reducing the strain on department resources.
Access Coordinator
Piedmont Hospital
09.2018 - 09.2021
- Implemented quality improvement initiatives to enhance the Access Coordinator role''s effectiveness within the organization.
- Facilitated interdepartmental coordination by promptly addressing inquiries from various hospital units related to bed availability, transfers, or discharge planning efforts.
- Ensured timely resolution of patient complaints or concerns related to access issues through diligent investigation and follow-up communication efforts.
- Enhanced patient satisfaction with efficient scheduling of appointments and followups.
- Provided exceptional customer service to patients, families, and referring providers, fostering positive relationships.
- Developed strong working relationships with colleagues across multiple departments through effective collaboration on shared initiatives or projects impacting patient access operations.
Centralized Scheduler
Augusta University Medical Center
10.2016 - 09.2018
- Provided compassionate support to patients facing complex medical conditions or emotional challenges during the scheduling process.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing wait times.
- Developed strong relationships with insurance providers, verifying coverage details and obtaining necessary authorizations for medical procedures.
- Coordinated pre-appointment requirements such as pre-authorizations or lab work for streamlined patient experiences on the day of their visit.
- Collaborated with healthcare professionals to optimize patient flow and minimize delays in care delivery.
- Streamlined the scheduling process for multiple departments, ensuring timely service for all patients.
- Ensured compliance with HIPAA regulations, safeguarding patient privacy during all aspects of the scheduling process.
- Resolved scheduling conflicts and accommodated special requests, maintaining flexibility and understanding of individual needs.
- Balanced provider schedules according to their preferences while also considering factors such as room availability, equipment needs, or optimal utilization of resources.
- Provided backup support for front desk receptionists, assisting with a wide range of administrative tasks as needed to maintain smooth office operations.
ED Registrar
Trinity Hospital
11.2013 - 11.2016
- Managed complex trauma cases with rapid assessment, stabilization, and initiation of life-saving interventions when required.
- Acted as a trusted liaison between patients, primary care providers, and specialists to ensure seamless care transitions during the patient''s journey through the healthcare system.
- Verified financial and insurance information using appropriate database retrieval systems.
- Maintained compliance with regulatory requirements and hospital policies by diligently recording patient encounters, updating electronic health records, and participating in quality assurance initiatives.
- Participated in hospital-wide disaster response efforts as an integral member of the emergency department team during critical incidents or mass casualty events.
- Reviewed, assessed, and evaluated patient registrations, verified accuracy of demographic and financial information and corrected erroneous registrations.
Education
High School Diploma -
Lucy Laney High School
Augusta, GA06-1992
Skills
- Pre-authorizations
- Insurance verification
- Medical terminology
- Multi-line phone proficiency
- Patient scheduling
- Medical terminology knowledge
- Data entry proficiency
- Appointment scheduling
- HIPAA regulations
- Accurate documentation
- Physician authorizations
- Record preparation
- Referral tracking
- Electronic patient charts
- Financial reporting coordination
Timeline
Referral Coordinator
Wellstar Hospital
03.2024 - Current
Patient Access Coordinator
Augusta University Medical Center
09.2021 - 03.2024
Access Coordinator
Piedmont Hospital
09.2018 - 09.2021
Centralized Scheduler
Augusta University Medical Center
10.2016 - 09.2018
ED Registrar
Trinity Hospital
11.2013 - 11.2016
High School Diploma -
Lucy Laney High School
Similar Profiles
Emmaline PierceEmmaline Pierce
Nurse Preceptee at Wellstar HospitalNurse Preceptee at Wellstar Hospital
Evan FullerEvan Fuller
Armed Security Officer at Wellstar HospitalArmed Security Officer at Wellstar Hospital
JOSEPH PADDOCKJOSEPH PADDOCK
Telesitter at Wellstar HospitalTelesitter at Wellstar Hospital