A health services professional well-versed in patient care and healthcare administration demonstrating a lifelong desire to learn and known for reliability in dynamic environments, driving positive outcomes through collaborative efforts. Recognized for enhancing operational efficiency and improving patient experiences through effective communication and leadership. Skilled in managing high-volume workflows, contributing to seamless healthcare delivery.
Overview
18
18
years of professional experience
Work History
Pursued Education Desires & Start a Fmily
Self-employeed
03.2020 - Current
Providing the necessary foundational needs of my new born son.
Became a certified homeschool teacher in 2020 and provided educational opportunities at home for my son.
Developed daily lesson plans based onbased on "The Good and the Beautiful" curriculum, and Acellus Academy, adhering to the City of Suffolk Public Schools
requirements.
Provided testing and feedback to the student in my care.
Graduated with honors achieving a BS in Healthcare Administration
Graduated with MBA in Healthcare Administration: Leadership
Graduated with DBA in Healthcare Management
Health Services Technician
United States Coast Gaurd
03.2013 - 03.2016
I have delivered exceptional customer service while promptly and professionally addressing patient questions regarding billing, insurance coverage, or test results clarification.
Coordinated with external providers such as pharmacies or laboratories to ensure seamless continuity of care for patients transitioning between settings or requiring additional services outside the primary clinic setting.
Collaborated effectively with interdisciplinary healthcare teams to develop individualized care plans for patients.
Ensured proper medication administration, followed physician orders, and adhered to safety protocols.
I displayed exceptional professional, technical proficiency, and customer service while assigned to the Patient Affairs department.
My contributions ensured the expert processing of over 1,100 referrals, the assistance of more than 1,000 beneficiaries, and the enrollment of over 1,000 recruits into TRICARE. These efforts significantly improved the department's efficiency and effectiveness and demonstrated my ability to handle high volumes of work with precision and dedication.
While working in the dental department, I proficiently implemented a dental supply system. I skillfully managed an inventory of over $250,000, enabling the department to provide $3.5 million in dental care to over 5,000 patients.
I approached all work projects with enthusiasm and a proactive mindset. This allowed me to swiftly become skilled at a myriad of technical processes, improving my overall ability to support the dental mission, which included examining more than 3,500 recruits.
As the lead of CSR, I was responsible for creating a PQS book and managing the sterilization and sanitation of all dental equipment. This role allowed me to demonstrate my leadership and organizational skills..
I diagnosed, prescribed medication, and advised for further testing, whether that was x-rays, physical therapy, or off-site work, under the supervision of a physician's assistant.
I worked in the laboratory as a phlebotomist and ran sickle cell testing of more than 3,500 recruits during my tenure at the clinic.
I was in charge of the recruits weekly during every processing day, ensuring all lab work, administrative paperwork, and any further examinations required were accomplished.
Health Services Technician Class Leader: 9/2012-3/
United States Coast Guard
09.2012 - 03.2013
Assist Instructors: As class leader, I helped with classroom management, grading, and other administrative tasks.
Support Peers: As a role model and mentor to my peers, I played a significant role in their success, helping them stay motivated and focused during the training program.
Promote a Positive Learning Environment: I contributed to a supportive and collaborative learning environment where everyone can succeed.
Selection of Class Leader: While the specific criteria for selection may vary, some factors that may influence the decision include:
Academic Performance: Strong academic results were a key consideration.
Leadership Qualities: As a class leader, I demonstrated various leadership skills, including taking initiative, making sound decisions, and inspiring others to perform at their best.
Attitude and Engagement: My active engagement in class, willingness to learn, and, most importantly, positive attitude were all valued and contributed to the learning environment.
Non-Rate Section Leader: 3/2010-9/2012
United States Coast Guard
03.2010 - 09.2012
As a section leader of Master at Arms (MAA) force, I implemented systems that boosted productivity and organization.
Tutored twelve members to achieve watchstander qualifications, enhancing overall team competency.
Directed MAA Staff for Sector Change of Command Ceremonies, ensuring professional appearances for incoming leadership.
Volunteered to obtain HIPAA certification, supporting clinic staff during personnel shortages.
Assisted the clinic with administrative tasks, patient check-ins, and schedule tracking to improve operational efficiency.
Contributed significantly as mess cook, aiding Food Service Assist Team (FSAT) in preparation for inspections.
Received praise from the FSAT team for culinary knowledge and contributions during commendable inspection results.
Engaged actively in the Human Relations Council and the Leadership Diversity Advisory Council, promoting inclusivity and cooperation.
Lab Clerk
Augusta Health
08.2007 - 12.2009
Expedited sample processing times by accurately labeling and organizing specimens upon receipt.
Prioritized urgent samples effectively, optimizing turnaround time for critical patient care needs.
Ensured regulatory compliance through diligent maintenance of accurate records in accordance with established protocols.
Patient Identification and Confidentiality: As described in Augusta Health's training materials, Lab Clerks play a pivotal role in maintaining patient confidentiality, ensuring accurate sample identification, and thereby upholding the trust and security of our patients.
Blood Collection Assistance: According to a Clinical Laboratory Assistant I/II job description, I assisted with phlebotomy.
Communication and Patient Interaction: As a lab clerk, I actively engaged with patients, physicians, and other healthcare professionals, contributing to the quality of care and service delivery.
Organization: Managing samples, reports, and filing requires good organizational skills.
Effective communication was a key aspect of my role as a lab clerk. It allowed me to collaborate confidently and clearly with various stakeholders, including patients and healthcare professionals.
Confidentiality: I maintained patient confidentiality at all times.
Education
Doctor of Business Administration - Healthcare Management
Liberty University
Lynchburg, VA
04-2025
Master of Science - Healthcare Administration: Leadership
Liberty University
Lynchburg, VA
12-2019
Bachelor of Science - Healthcare Administration
Liberty University
Lynchburg, VA
05-2018
Bachelor of Science - Healthcare Administration
Northeastern University
Boston, Massachusetts, MA
05-2018
Skills
HIPAA compliance
Insurance verification
Patient care coordination
Medical office procedures
Appointment scheduling
Billing procedures
Medical equipment operation
Patient safety
Organizational leadership
Operations management
Training and education
Interpersonal and written communication
Timeline
Pursued Education Desires & Start a Fmily
Self-employeed
03.2020 - Current
Health Services Technician
United States Coast Gaurd
03.2013 - 03.2016
Health Services Technician Class Leader: 9/2012-3/
United States Coast Guard
09.2012 - 03.2013
Non-Rate Section Leader: 3/2010-9/2012
United States Coast Guard
03.2010 - 09.2012
Lab Clerk
Augusta Health
08.2007 - 12.2009
Doctor of Business Administration - Healthcare Management
Liberty University
Master of Science - Healthcare Administration: Leadership