Sabrina Lazala
Miami,United States
Summary
Knowledgeable customer success associate with solid background in customer success and relationship management. Proven track record of enhancing customer satisfaction and contributing to team goals. Demonstrated ability to effectively communicate and solve problems.
Overview
2021
2021
years of professional experience
Work History
Customer Success Associate
CGI Windows & Doors
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
- Order warranty items and provide quotes of the needed parts
- Providing answers regarding shipment and parts needed
Front Desk
Associa Community Association
01.2020 - 12.2020
- Operate single or multiple position telephone system
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Notify personnel of visitor arrival
Receptionist
ProLogistix - DB Schenker
01.2018 - 12.2020
- Responsible for receiving and directing visitors, employment applicants, salespersons, and customers to appropriate locations and parties
- Assisted the import department with billing / invoices
- Maintain visitors log and issues badges when necessary
- Operate a multiple position telephone switchboard
- Perform related clerical work such as typing, filing, sorting and mail distribution the individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation
Customer Service Agent
Newtech ( Software/ Outsourcing/ Teleservices)
01.2017 - 12.2018
- Call clients and customers to inform them about the company's new products, services and policies
- Guide callers through troubleshooting, navigating the company site or using the products or services
- Collaborate with other call center professionals to improve customer service
- Help to train new employees and inform them about the company's customer management policies
Education
High School Diploma -
MC School
01.2017
Skills
- CRM software expertise
- Team collaboration
- Customer service
- Adaptability and flexibility
- High-pressure work environment
- Multi-tasking abilities
- Microsoft Office Suite
- Excellent communication skills
- Work ethic
- Critical Thinker
- Problem Solver
- Client relationship building
Languages
Spanish
Full Professional
Timeline
Front Desk
Associa Community Association
01.2020 - 12.2020
Receptionist
ProLogistix - DB Schenker
01.2018 - 12.2020
Customer Service Agent
Newtech ( Software/ Outsourcing/ Teleservices)
01.2017 - 12.2018
Customer Success Associate
CGI Windows & Doors
High School Diploma -
MC School
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