Sabrina Leonard
Albany,GA
Summary
Skilled in analyzing and improving computer systems to enhance business operations. Experience includes identifying system requirements, designing solutions, and integrating software applications to optimize workflow and increase efficiency. Strengths encompass strong analytical skills, adept problem-solving abilities, and proficiency in developing user-friendly solutions. Contributed to significant improvements in system functionality and user satisfaction in previous roles.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Personal Delivery Driver
UPS
Albany, Georgia
10.2020 - 01.2021
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Loaded and unloaded vehicles at distribution center and delivery address.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Logged package delivery time in system for proof of delivery and to close orders.
Social Worker
Family And Children Services
Albany, GA
08.2019 - 01.2020
- Provided crisis intervention services to individuals and families in need
- Determines eligibility for Family Medicaid or Food Stamps.
- Processes applications and/or reviews using appropriate criteria and policies consistently and according to established guidelines.
- Records and evaluates personal and financial data obtained from individuals.
- Keys in a high volume of data using standard office hardware and software.
- Performs other professional responsibilities as assigned.
Medical Records Clerk
East Albany Primary Care
Albany, GA
04.2018 - 04.2019
- Provided support to the sales team, ensuring all sales and service objectives were met, prepared weekly sales reports for the sales team and sales management, performed market research to seek feedback for possible sales
- I also help run the front end as a Head Mgt which includes delegating responsibility to other team members, and training new team members helping the team member with difficult transactions, and running a register when needed
- Oversee customer service by communicating customer service expectations to store employees, observe interactions between employees and customers, and evaluate the service level to ensure customer service meets company expectations
- Customer Service Advisor: Focus on daily and monthly sales, customer service, cash and ring out customers, track personal and store sales, greet customers and follow all company customer service procedures
- Retrieved medical records upon request from healthcare professionals.
- Managed release of information requests and identified requestors as patient, relation or provider.
- Prepared reports summarizing patient information as requested by physicians or other healthcare providers.
Administrative Sec./Dept of Social Work
Albany State University
Albany, Ga
02.2017 - 12.2017
- Provide high level administrative support as the executive assistant to the Assistant Secretary, regularly required to resolve complex administrative problems independently, anticipate needs, and effectively manage all aspects of the Assistant Secretary's office while maintaining the highest level of confidentiality
- Microsoft Office Programs, Microsoft Word, Microsoft Visio, Microsoft Access, Microsoft PowerPoint, Microsoft Excel, Microsoft Publisher
- Office duties included: typing correspondence, reports, documents, maintain office files, open and distribute the office mail, coordinate the repairs of office equipment, maintain the confidential records and files, greet and assist the visitors, organizing the office and ordering office supplies
- Answered a multi-line phone for the primary phone line for the company and also back-up support for customer service
- Provide the highest level of service to all customers and other departments to facilitate a team environment and ensure the students receive the highest level of assistance and customer service
- Secretary duties including: Recording meeting minutes, reading previous meeting minutes aloud, e-mailing meeting minutes out to every team member, effectively participating in team board meetings
- Purchasing - received purchase orders, matched purchase orders to receivers, matched receivers to invoices, tracked open purchase orders
- Performed research on current trends in social work practice to inform program design decisions.
Program Assistant
WIC/ South Health Dist
Valdosta/Tifton, Georgia
09.2012 - 11.2016
- Worked as a WIC Intake Clerk, serving clients through the income verification process and determining eligibility for the WIC program.
- Counseled WIC clients (WIC is a food supplement program for underprivileged women, infants, and toddlers up to five years old) on formula preparation, toddler nutrition, weight management, and anemia.
- Issued checks or vouchers to clients for purchasing approved food items at authorized stores.
- Explained eligibility details and affordability options to patients with kindness and respect.
- Inputted data into computer systems, such as participant demographics and transaction information.
Customer Service Representative
Allstate
Tifton, Ga
08.2010 - 06.2011
- Help the customer as a licensed insurance rep to make the best choice when it came to their insurance (Auto, home, life, health)
- As a customer service rep my duties were answering calls, assisting customers with new activations and/or paying bills, troubleshooting issues with service, insuring customers were satisfied before call was ended, & notating accounts
Unit Nurse Ext./Sec.
Tift Regional Medical Center
Tifton, Ga
12.2008 - 08.2010
- Provide nursing care to ICU patients 20 bed unit
- Patient Assessment to establish admission criteria and develop care plans, monitor patient's vital signs, supervised care provided of unit nurse ext
- Duties: Unit Nursing Assistant, General CNA responsibilities including, taking blood pressures, pulses, and caring for the patients physically and mentally
- Worked with residents most of whom had been hospitalized for extended periods of time, to enhance their social skills and self esteem in social settings
- Establishing communication with social work and case management offices
Paraprofessional
Tift County Board of Education
Tifton, Ga
06.2007 - 12.2008
- I performed duties as a paraprofessional by assisting my teacher with providing specialized/concentrated assistance for the students, filling teaching position and supplementing classroom curriculum with additional enrichment activities for students
- I Provide daily classroom support to teachers, handling duties assigned to a paraprofessional in the classroom
- Daily management of paraprofessionals and close communication with general education teachers to enable mainstreaming of appropriate students into their classrooms
- Duties included supporting students in both resource rooms and homeroom(s) and helping students with social skills, sensory needs and managing behaviors, completing prep work for teachers, and recess duty
Warehouse
Target DC
Tifton
04.2002 - 06.2007
- Stock, warehouse, package handling, distribution, labeling, loading, unloading, shipping, receiving, order pulling, inventory control, production control, material handling, and shipping.
- Staged and sorted multiple types of products for loading.
- Used pallet jacks to move items to and from warehouse locations.
- Participated in physical inventories when necessary.
- Packed boxes and stock using organizational guidelines.
- Used scanners to track parcel information, condition or receipt.
Education
Studies/cert - Mgt. classes
Tifton
Tifton, Ga01.2016
Early Childhood Education-Assistant Teacher Certificate - Early childhood/Mgt./Medical Classes
Moultrie Tech college
Tifton, Ga01.2006
High school diploma -
Tift county high
Tifton, Ga01.1997
Certification
- High School Diploma
- Early Childhood Development Cert.
- Counseling for Pregnant and Breastfeeding Mothers
Timeline
Personal Delivery Driver
UPS
10.2020 - 01.2021
Social Worker
Family And Children Services
08.2019 - 01.2020
Medical Records Clerk
East Albany Primary Care
04.2018 - 04.2019
Administrative Sec./Dept of Social Work
Albany State University
02.2017 - 12.2017
Program Assistant
WIC/ South Health Dist
09.2012 - 11.2016
Customer Service Representative
Allstate
08.2010 - 06.2011
Unit Nurse Ext./Sec.
Tift Regional Medical Center
12.2008 - 08.2010
Paraprofessional
Tift County Board of Education
06.2007 - 12.2008
Warehouse
Target DC
04.2002 - 06.2007
- High School Diploma
- Early Childhood Development Cert.
- Counseling for Pregnant and Breastfeeding Mothers
Studies/cert - Mgt. classes
Tifton
Early Childhood Education-Assistant Teacher Certificate - Early childhood/Mgt./Medical Classes
Moultrie Tech college
High school diploma -
Tift county high
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