Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sabrina Lightholder

Phoenix,AZ

Summary

Driven Pharmacy Technician and Laboratory specialist with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to CVS Pharmacy. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service. Driven Pharmacy Technician with 2 years of experience and success in working within fast-paced pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Accomplished and certified Pharmacy Technician with over 2 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in all my position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Seasoned Area Supervisor dedicated to streamlining operations and maximizing team performance. Driven to improve processes and reduce costs with hands-on management style. Bringing strong communication, planning and problem solving abilities demonstrated over 5 years in the field. Motivated Area Supervisor versed in community relations, and teaching doctor's in new surgical procedures all of the united states in the United Tissue Network while also appareling ion natation television. Highly effective at training staff, maximizing productivity and controlling inventory. Experienced production leader knowledgeable about medical practices and regulatory requirements. Directs and motivates employees to accomplish challenging performance and quality objectives. Successful at keeping costs low and employee job satisfaction high while promoting safety and compliance. Delivered supplies and equipment to departments by receiving and transferring items. Maintained inventory and reconciled variances by conducting regular physical counts. Innovative in my expertise as a laboratory technician ready to bring 5 years of relevant work experience to new position. Fully invested in overseeing all aspects of logistical operations. Accurate and collaborative individual with documented success in resolving inventory issues and medical machine operations. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking and passionate job seeker with strong organizational skills eager to secure laboratory position. Ready to help team achieve company goals.

Overview

19
19
years of professional experience

Work History

Pharmacy Technician

CVS Pharmacy
11.2021 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Counted and labeled prescriptions with correct item and quantity.
  • Entered and processed patients' prescriptions into internal system.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Collected co-payments or full payments from customers.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Counted, measured and compounded medications following standard procedures.
  • Counted, measured, and compounded medications following standard procedures.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Counseled customers on medications, appropriate dosage and potential side effects.
  • Managed opening and closing duties for pharmacy.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Resolved third-party billing, computer system and customer service issues.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Developed and implemented improvements to pharmacy organization system.
  • Coordinated verification and filling of more than 225 daily prescriptions in high-volume pharmacy environment.
  • Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
  • Liaised with other pharmacies to eliminate issues related to product expiration.

Analytical Laboratory Technician

United Dairymen Of Arizona
05.2021 - 06.2021
  • Perform tests on raw materials, in process, and final products to include: moisture, fat, Quality analysis, protein testing, antibiotics, aflatoxin, and possibly others
  • Microbiology testing using both pour plates and 3M petri film
  • Create composite samples for analysis
  • Maintain a clean and sanitary work area at all times
  • Adhere to all SOP's and HACCP guidelines.
  • Applied chemistry knowledge and expertise to enhance applications.
  • Operated industrial mixers to compound and blend chemicals.
  • Compared products against design and production specifications through quality and integrity checks.
  • Analyzed materials to evaluate nature, reactivity and other factors affecting use in applications.

Donation Specialist ll

LIONS VISIONGIFT
02.2021 - 04.2021
  • Perform initial donor screening on referred donors to determine donor suitability for recovery;
  • Approach families of decedents to obtain authorization for recovery/transplant/research of eligible tissues;
  • Peer review completed Donor Risk Assessment Interviews for inconsistencies, contradictions, and contraindications;
  • Support the Tissue Distribution Department and Eligibility Department by packaging tissue and blood samples for shipment
  • Foster positive relationships with medical examiners, funeral homes, and hospital staff to facilitate future donation
  • Complete accurate referral audits for assigned Donation Specialist I staff on a monthly basis
  • Track problem referrals that warrant management follow up with Donation Specialist I staff, outside agencies, or trend tracking
  • Share information with directors and managers baseborn context and severity of issues
  • Perform basic consults from Donation Specialist I regarding SOP defined issues or current practices
  • Receive consult training and defined scope of decision making
  • Verify that departmental ancillary tasks have been completed on a daily basis
  • Ensure that documentation is in place for each donor so that letters can be sent out in a timely manner
  • Mentor new employees through regular checking, performing call audits, and fielding questions or concerns
  • The Donation Specialist II will review referrals from the previous shift to give constructive feedback and ensure best practices
  • Support management during the training of new employees
  • This may include participation in mock calls and mock referrals while providing feedback to trainees
  • Report to management regarding feedback to new employees, results of mentoring, and potential for further training
  • Model professionalism for the department by displaying professional demeanor and positive interactions with others, especially when under stress
  • Demonstrate team‐based attitude to calmly address and resolve concerns or conflict
  • Provide input for weekly department email
  • Other duties as assigned.

Donation Specialist l

04.2018 - 02.2021
  • Perform initial donor screening on referred donors to determine donor suitability for recovery by:
  • Interview hospital staff regarding the decedent's hospital admit, gathering medical information relating to the health of the decedent
  • Perform a Donor Risk Assessment Interview with the decedent's most appropriate next-of-kin
  • Approach families of decedent for authorization for recovery/transplant/research of eligible tissues
  • Determine donor suitability for recovery, including whether the tissue will be recovered for transplant or non-transplant uses
  • Identify and line-up Recovery Technicians to perform recoveries on triaged donors
  • Coordinate recovery logistics with technicians, hospitals, funeral homes, and Coroners
  • Field incoming agency calls after normal business hours
  • Track outgoing and incoming tissue shipments
  • Respond to sensor alarms for both LVG and CTS
  • Foster positive relationships with Medical Examiners, Funeral Homes, and Hospital staff to facilitate future donation
  • Receive and deliver pass-off during shift change
  • Perform other duties as indicated by management
  • Maintain a professional demeanor and interact well with others

Area Supervisor

UNITED TISSUE NETWORK
02.2016 - 04.2018
  • Worked part time in the Communication department
  • Developed relations with the public and hospice workers
  • Went to community functions to speak about whole body donation
  • Oversaw all operation of the laboratory facility
  • Went to all offsite labs for clients in different states
  • Maintained responsibilities of the Laboratory Specialist and Laboratory Technician

Laboratory Specialist

11.2013 - 02.2016
  • Produce specialty specimens for clients
  • Trained employees on recoveries and SOP's
  • Maintained relations with clients
  • Maintained duties as Laboratory Technician below

Laboratory Technician

02.2013 - 11.2013
  • Procure cadaver tissue for scientific research and education
  • Handle all shipments national and international
  • Oversee all of the daily laboratory functions
  • Safety officer of facility
  • Maintains relationships with all outside vendors

Administrative Assistant

PERCISION DRIVELINES
05.2007 - 01.2013
  • Responsible for schedules, deliveries, and acquire products to and from the facilities
  • Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software
  • Perform general office duties, process payroll information, and monitor the facility to ensure safe, secure, and well-maintained

Nanny

JULIE AND MIKE LERSCH
11.2010 - 08.2012
  • Organize and conduct age-appropriate recreational activates, prepare nutritionally balanced meals and snacks, and assign appropriated chores and praise targeted behaviors
  • Perform housekeeping duties and spoke with parents regularly about information related to child
  • Observe child's behavior and regulate schedule to include social and learning advantages

CNA

WESTCHESTER CARE CENTER
05.2006 - 05.2007
  • Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager
  • Provide patients and families with emotional support and instruction on caring for oneself or their family members
  • Check patients' pulse, temperature and respiration

Cashier/Stocker

OSCO DRUGS
10.2004 - 02.2006
  • Handled transactions, customers' questions, and price changes
  • Stock shelves, racks, cases, bins, and tables
  • Take inventory and identify items to be reordered or replenished

Education

Bachelor of Science - Biology, Pre-Physician Assistant

GRAND CANYON UNIVERSITY
PHOENIX, ARIZONA

STATESCertified Nursing Assistant -

EAST VALLY INSTITUTE OF TECHNOLOGY
MESA, ARIZONA

Skills

  • Conflict resolution through mediation
  • Excellent communication skills
  • Works well with others
  • Have worked with computer programs which include Microsoft word, excel, and quickbooks
  • Multitasked
  • Able to handle a fast-paced environment
  • Compassionate and a good listener
  • Able to have patients and be calm in stressful situation
  • Excel
  • Microsoft word
  • Word
  • Quickbooks
  • Anatomy Knowledge
  • Physiology Knowledge
  • Hospice Care
  • Triage
  • Medical Terminology
  • Conflict Management
  • Word Processing
  • Laboratory Experience
  • EMR Systems
  • Hospital Experience
  • Medical Office Experience
  • Vital Signs
  • Medical Records
  • HIPAA
  • Problem Investigations
  • Speaking Clearly
  • Revenue Quotas
  • Business Growth and Retention
  • Mass Customization
  • Revenue Growth
  • Inbound Customer Calls
  • Correcting Discrepancies
  • Shipping Coordination
  • Outreach Initiatives
  • Compliance Assurance
  • POS Inventory System Operation
  • Currency Exchange
  • Strategic Recommendations
  • Warranty Processing
  • Client Rapport-Building
  • Store Displays
  • Effective Customer Communication
  • Project Estimation
  • Product or Service] Expertise
  • Inventory Control Processes
  • Clientele Management
  • Promotional Campaigns
  • Providing Feedback
  • Client Correspondence
  • Site Visits
  • Team Goals
  • Customer Buying Habits
  • Positive Rapport-Building
  • Special Requests
  • Monitor Security
  • Sterilization Procedures
  • Overcoming Objections
  • Processing Customer Requests
  • Public Presentations
  • Serve Customers
  • Corrective Actions
  • Recording Logs
  • Outreach Management
  • Daily Workflows
  • Shipment Processing
  • Managing Phone Systems
  • Merchandising Proficiency
  • Transaction Reviewing
  • Cash Counting
  • Restock Shelves
  • Online Databases
  • Superior Organizational Skills
  • Effective Scheduling
  • Promote Products
  • Political Knowledge
  • Upselling
  • Pharmacy Operations
  • Information Documentation
  • Prescription Compounding
  • Drug Storage Procedures
  • Patient Confidentiality
  • Cash Register Operations
  • Drug Inventory Control
  • Customer Demographics
  • Problem-Solving Skills
  • Allergy Management
  • Technician Assistance
  • Quality Assurance and Control
  • Team Collaboration
  • Understanding of Drugs
  • FDA Compliance
  • Managing Prescription Refills
  • Staff Development
  • Pharmacy Records Management
  • Verifying Prescriptions
  • Advanced Math Skills
  • Aseptic Techniques
  • Great Counting Abilities
  • Manual and Automated Medication Dispensing
  • Prescription Pricing
  • Insurance Claim Processing Software
  • File Management
  • Updating Medication Histories
  • Workflow Optimization
  • Insurance Billing
  • Outstanding Interpersonal Abilities
  • Insurance Verification
  • Laboratory Operations
  • Knowledgeable about Drug Interactions
  • Effective Communication Skills
  • Troubleshooting Malfunctioning Equipment
  • Proper Labeling Procedures
  • FDA and HIPAA Compliance
  • Medication and Equipment Invoicing
  • Drug Delivery Mechanisms
  • Safe Chemical Handling
  • Customer Identification Checks
  • Staff Leadership
  • Drug Compatibility Software
  • Mathematical Aptitude
  • Prescription Filling and Labeling
  • Medical Machine Maintenance
  • Monitor Pharmacy Security
  • Dispensing Medications
  • Resolving Complaints
  • Safety Protocols and Risk Management
  • Organization and Prioritization
  • Product and Service Merchandising
  • Storage Maintenance and Security
  • Restocking
  • Sterile Procedures and Techniques
  • Organic and Inorganic Synthesis
  • Technical Writing
  • Susceptibility Testing
  • Sample Preparation and Analysis
  • Optical Emission Spectroscopy
  • Active Listening
  • Quality Control
  • Serology Procedures
  • Clinical Lab Settings
  • Critical Thinking
  • Specimen Collection
  • Inventory Control
  • Documentation Management
  • Mathematical Calculations
  • Work Planning and Prioritization
  • Attention to Detail
  • Complex Problem-Solving
  • Analytical Thinking
  • Tissue Cutting
  • Patient Relations
  • Time Management
  • Verbal and Written Communication
  • Systems Analysis
  • File and Recordkeeping
  • Learning Strategies
  • Social Perceptiveness
  • Reading Comprehension
  • Compiling Information
  • Document Processing
  • Safety Adherence
  • Laboratory Safety Procedures
  • Regulatory Standards
  • Maintain Equipment
  • Biohazard Disposal
  • Microsoft Access
  • Pathogenic Microorganisms Studies
  • Chemical Meters
  • Procedure Proficiency Tests
  • Current Good Manufacturing Practices (CGMP)
  • Blood Sample Collection
  • Reaction Monitoring
  • Prepare Solutions
  • Sharps Disposal
  • Patient Records Documentation
  • Medical Interpretation
  • Mass Spectroscopy
  • Data Analysis and Documentation
  • Specimen Handling
  • Hazardous Waste and Disposal
  • Collect Samples
  • Administrative Support
  • Laboratory Information Systems
  • Hazardous Chemicals
  • Laboratory Equipment
  • Experiment Preparation
  • Disposal Procedures
  • Medical Laboratory Equipment
  • Daily Logs
  • Documentation
  • Chemical Processing
  • Laboratory Assay Analysis
  • Health and Safety Regulations
  • Set Organizational Policies
  • Quality Standards
  • Manage Budgets
  • Employment Law
  • Business Management Principles
  • Control of Expenses
  • Sales Activities
  • Customer Service
  • Train Employees
  • Staff Management
  • Cost Management
  • Fire Safety Regulations
  • Customer Relationship Management
  • Corporate Social Responsibility
  • Information Confidentiality
  • Team Leadership
  • Supply Chain Management
  • Greet Guests
  • Environmental Policy
  • Advertising Techniques
  • Project Management
  • Coordinate Events
  • Sales Strategies
  • Order Supplies
  • Budgeting and Cost Control
  • Sell Products
  • Managing Routines
  • Coaching and Mentoring
  • Managing Appointments
  • Product Management and Branding
  • International Trade
  • Configuration and Management
  • Performance Tracking and Evaluations
  • Data Protection
  • Strategic Planning
  • Procedural Streamlining
  • Business Intelligence
  • Organizational Policies
  • Public Relations
  • Business Process
  • Cross-Functional Team Management
  • Budget Controls
  • Managing Laborers
  • Productivity Performance
  • Manage Inventory
  • Manufacturing Processes
  • Managing Defaults
  • Business Process Modeling
  • Manage Profitability
  • Public Health
  • Process Payments
  • Managing Cash Register
  • Photography
  • Grammar
  • Statistics
  • Economics
  • Communication
  • Assisting Pharmacists
  • Stocking Shelves
  • Ordering and Stocking Medications
  • Labeling Prescriptions
  • Conflict resolution through mediation
  • Attendance Oversight
  • Microsoft Outlook
  • Records Preparation
  • Payment Processing
  • Microsoft Excel
  • Typing Medication Labels
  • Judgment and Decision-Making
  • Microsoft Office
  • Secure Storage of Medications
  • Answering Customer Questions
  • Resolving Customer Issues
  • Receiving Incoming Supplies
  • Supporting Pharmacy Operations
  • Equipment Cleaning and Maintenance
  • Preparing Bulk Medications
  • Fill Orders
  • Prescription Refill Fulfillment
  • Point-of-Sale (POS) Software
  • Operation Monitoring
  • Technology Design
  • Pharmaceutical Preparation
  • Profit Margins
  • Quality Control Analysis
  • Label Products
  • Secure Drug Inventory
  • Dosage Calculation
  • Management of Personnel Resources
  • Mathematics
  • Service-Orientation
  • Medicines
  • Science
  • Conflict resolution through mediation
  • Anomaly Detection
  • Finger Pricks
  • Patient Needs Assessment
  • Laboratory Management
  • Supply Management
  • Tissue Processing
  • Interpreting Laboratory Results
  • Safe Handling
  • Active Learning
  • Medical Histories and Vital Statistics
  • SOP Implementation
  • Report Preparation
  • Biohazardous Waste Disposal
  • Recordkeeping Requirements
  • Universal Precautions
  • Laboratory Diagnostic Equipment
  • Client Support
  • Study Planning
  • Biology and Medicine
  • Clinical Investigation
  • Cleaning Procedures

Timeline

Pharmacy Technician

CVS Pharmacy
11.2021 - Current

Analytical Laboratory Technician

United Dairymen Of Arizona
05.2021 - 06.2021

Donation Specialist ll

LIONS VISIONGIFT
02.2021 - 04.2021

Donation Specialist l

04.2018 - 02.2021

Area Supervisor

UNITED TISSUE NETWORK
02.2016 - 04.2018

Laboratory Specialist

11.2013 - 02.2016

Laboratory Technician

02.2013 - 11.2013

Nanny

JULIE AND MIKE LERSCH
11.2010 - 08.2012

Administrative Assistant

PERCISION DRIVELINES
05.2007 - 01.2013

CNA

WESTCHESTER CARE CENTER
05.2006 - 05.2007

Cashier/Stocker

OSCO DRUGS
10.2004 - 02.2006

Bachelor of Science - Biology, Pre-Physician Assistant

GRAND CANYON UNIVERSITY

STATESCertified Nursing Assistant -

EAST VALLY INSTITUTE OF TECHNOLOGY
Sabrina Lightholder