Summary
Overview
Work History
Education
Skills
Timeline
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Sabrina Lopez Garcia

Houston,Texas

Summary

Call Center Representative Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

11
11
years of professional experience

Work History

CSR Billing

Wex Inc
04.2023 - Current
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Worked with multiple departments to check proper billing information.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Developed and maintained billing procedures to make timely payments.
  • Streamlined workflow through effective multitasking and prioritizing of high-impact tasks via different computer screens

Dental Receptionist

Community Dental Partners
03.2022 - 04.2023
  • Used database system to record notes and call information
  • Exceeded performance metrics relates to call time, quality, and customer satisfaction
  • Guided customers in troubleshooting technical issues and addressing customer service inquiries
  • Explained product features and benefits to customers to encourage sales
  • Anticipated customer concerns on calls by providing additional information
  • Learned company policies, rules and performance requirements to achieve successful calling metrics
  • Met performance goals and call center metrics in fast-paced performance setting
  • Scheduled, rescheduled, and cancelled appointments for dental patients.
  • Listened to feedback from call manager and implemented changes in future calls
  • Answered calls, left voicemails and scheduled follow-up calls to drive customer engagement
  • Conferred with customers by telephone or in-person to provide product or service information
  • Obtained and examined relevant information to assess validity of complaints and determine possible causes.

Customer Service Representative

la quinta inn and suites
01.2014 - 07.2018
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
  • Responded to telephone inquiries and complaints following standard operating procedures
  • Followed up with customers regarding product functionality and overall satisfaction
  • Developed strong customer relationships and loyalty through effective communication
  • Maintained logs and documentation to detail key information regarding incoming and outgoing calls
  • Remained open to feedback from supervisor and peers to build and improve skills set
  • Assisted with training and mentoring new team members.

Education

High School Diploma -

Mac Arthur
Houston, Texas
06.2015

Skills

  • Customer Support
  • Problem-Solving Skills
  • Customer Communication
  • Data Gathering
  • Cash Handling
  • Quality Control
  • Training and Development
  • Call Center Operations
  • Quality Assurance Controls
  • Account Management
  • Inbound Phone Call Management
  • Answering Questions
  • Active Listening
  • Caller Accommodations
  • Logging Call Information
  • IBM Notes
  • Call Control Skills
  • Critical Thinking
  • Time Management
  • Resolving Issues
  • Documentation

Timeline

CSR Billing

Wex Inc
04.2023 - Current

Dental Receptionist

Community Dental Partners
03.2022 - 04.2023

Customer Service Representative

la quinta inn and suites
01.2014 - 07.2018

High School Diploma -

Mac Arthur

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Sabrina Lopez Garcia