Summary
Overview
Work History
Education
Skills
Certification
Timeline
Singing, Handmade Crafts
Singing, Handmade Crafts
Hi, I’m

Sabrina Magee

Hattiesburg,MS
Sabrina Magee

Summary

Experienced candidate seeking a position to maximize my Customer Service and Retail Experience with an opportunity for advancement. I'm a hardworking and passionate job seeker with strong organizational skills eager to secure the Cashier position. Ready to help team achieve company goals. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

23
years of professional experience
1
Certificate

Work History

Maximus Federal Services

Customer Service Representative
10.2020 - Current

Job overview

  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of insurance and services and creating welcoming, positive experiences.
  • Met customer call guidelines for service levels, handle time and productivity.

WENDELTA, INC

Cashier, CSR
01.2017 - 04.2018

Job overview

  • Assist customers with ordering in drive-thru, fix and pass out ordering at drive thru and front counter, fix drinks, clean lobby, restrooms, and work area.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lobby and drive thru area.

General Dynamics, Information
Hattiesburg, MS

Customer Service Representative
10.2017 - 02.2018

Job overview

  • Customer Service Representative
  • Assisted callers with enrolling into ObamaCare Health Insurance.
  • Answering Calls
  • Transferring to appropriate department for further assistance when applicable.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of insurance and services and creating welcoming, positive experiences.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Paid attention to detail while completing assignments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

BCH & Company

Sales Floor/Warehouse Processing Associate
09.2011 - 06.2012

Job overview

  • BEGAN as a Sales Floor associate.
  • Answered customer questions about products and services, helped locate merchandise.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Store closed, moved to warehouse as a warehouse associate, preparing merchandise for sales floor, building and shrink wrap pallets once completed
  • Stock merchandise to sales floor.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Bedford Care Center

Certified Nurse Aid
11.2001 - 08.2002

Job overview

  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.

Education

Southern New Hampshire University
Hooksett, NH

No Degree from Business Administration And Management
04.2025

Perry Central High School
New Augusta, MS

High School Diploma
05.1997

Skills

  • Issue and Complaint Resolution
  • Research
  • Retail Sales Customer Service
  • Professional Telephone Demeanor
  • Time Management
  • Typing Proficiency
  • Customer Service
  • Microsoft SharePoint
  • Understanding Customer Needs
  • Managing Multiple Tasks
  • Interpersonal Skills
  • Social Skills

Certification

November-2001 July-2002 Certification Cetified Nursing Assitant Certification PEARL RIVR COMM COLLEGE HATTIESBURG, MS 2001

Timeline

Customer Service Representative

Maximus Federal Services
10.2020 - Current

Customer Service Representative

General Dynamics, Information
10.2017 - 02.2018

Cashier, CSR

WENDELTA, INC
01.2017 - 04.2018

Sales Floor/Warehouse Processing Associate

BCH & Company
09.2011 - 06.2012

Certified Nurse Aid

Bedford Care Center
11.2001 - 08.2002

Southern New Hampshire University

No Degree from Business Administration And Management

Perry Central High School

High School Diploma

Singing, Handmade Crafts

Currently have a small business where i create handmade Gift Baskets for various occasions such as Birthday, Mother's Day, Halloween (kids only), and Easter. I also create handmade Jewelry of all sorts such as necklaces, earrings, and bracelets. They can also come as a set. 

I love to sing gospel music. I've been singing all my life. It was a God given, born with it gift. 

Singing, Handmade Crafts

Currently have a small business where i create handmade Gift Baskets for various occasions such as Birthday, Mother's Day, Halloween (kids only), and Easter. I also create handmade Jewelry of all sorts such as necklaces, earrings, and bracelets. They can also come as a set. 

I love to sing gospel music. I've been singing all my life. It was a God given, born with it gift. 

Similar Profiles

CREATE PROFILE
Sabrina Magee