SABRINA MALONE
Southfield
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
16
16
years of professional experience
Work History
Contact Representative
Internal Revenue Service, IRS
09.2024 - 02.2025
- Adapted communication style based on individual preferences or cultural backgrounds of clients, ensuring clear understanding from both parties.
- Managed a high volume of inbound calls daily, maintaining composure under pressure while providing top-notch service to clients.
- Provided exceptional service by proactively addressing customers'' needs and concerns.
- Improved customer satisfaction by resolving issues efficiently and professionally.
- Conducted thorough research on complex inquiries, delivering informed solutions to customers'' unique challenges.
Patient Advocate
Henry Ford Health Sysytem
04.2023 - 04.2024
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Facilitated patient appointments via phone and email for multiple departments – utilizing judgement and resources to ascertain the specialty and type of appointment needed.
- Acted as Liaison between patients and physicians as it pertains to patient needs/inquiries
- Entered details into computer systems and managed database of information.
- Provided office support and acted as a resource for team members, medical staff, and other professionals.
Assistant Manager
Metro by T-Mobile
12.2016 - 06.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted with recruiting staff and mentored team members to enhance professional development.
- Met sales targets consistently by engaging customers and delivering high levels of service
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
Key Holder
Metro PCS
09.2008 - 12.2016
- Educated customers about product and service offerings to help each person make informed choices.
- Trained and mentored new sales representatives.
- Streamlined opening and closing procedures as integral member of store staff.
Education
High School Diploma -
Frank Cody High School
Detroit, MISkills
- Data entry proficiency
- Social perceptiveness
- Cross-cultural sensitivity
- Assertiveness
- Goal oriented
- Empathy and patience
Skills
- Employee Coaching and Motivation
Timeline
Contact Representative
Internal Revenue Service, IRS
09.2024 - 02.2025
Patient Advocate
Henry Ford Health Sysytem
04.2023 - 04.2024
Assistant Manager
Metro by T-Mobile
12.2016 - 06.2022
Key Holder
Metro PCS
09.2008 - 12.2016
High School Diploma -
Frank Cody High School
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