Sabrina Marsh
Brookings,OR
Summary
Began working at family-owned hotel at a very young age. Gained numerous cash management and customer service related skills throughout childhood, and consistently worked many different jobs until adulthood.
Overview
4
4
years of professional experience
Work History
Bartender/ Server
Zolas On The Water
08.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Server
Lucky 7 Casino
01.2022 - Current
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Front of House Manager
Billy’s Cafe
11.2023 - 08.2024
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Improved staff retention by fostering a supportive work environment and providing ongoing training opportunities.
- Monitored inventory levels closely to minimize waste while keeping costs under control through careful planning and purchasing decisions.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
- Reduced wait times for customers by optimizing seating arrangements and implementing effective table management practices.
Barista
Dutch Bros
01.2023 - 12.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
Certified Nursing Assistant
Crescent City Skilled Nursing
09.2021 - 12.2021
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
Cake Decorator/Cashier
Safeway
04.2021 - 08.2021
- Weighed, boxed and wrapped bakery products.
- Decorated fondant and soft-frosted style cakes daily.
- Operated cash register and received custom cake handled cash, credit card and check transactions.
Education
High School Diploma -
Sunset High School
Crescent City, CA10.2021
Skills
- Approachable Demeanor
- Conflict and Complaint Resolution
- High-Volume Dining
- Skilled in Prioritizing Tasks
- Cash Handling Accuracy
- Cash Counting
- Strategic Financial Planning
- Customer Service and Rapport
- Extremely Organized
Education
Crescent City, CA
Contact
Crescent City, United States 95531
Timeline
Front of House Manager
Billy’s Cafe
11.2023 - 08.2024
Bartender/ Server
Zolas On The Water
08.2023 - Current
Barista
Dutch Bros
01.2023 - 12.2023
Server
Lucky 7 Casino
01.2022 - Current
Certified Nursing Assistant
Crescent City Skilled Nursing
09.2021 - 12.2021
Cake Decorator/Cashier
Safeway
04.2021 - 08.2021
High School Diploma -
Sunset High School
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