Sabrina Martin

Workflow & Process Improvement

Implemented a new workflow from sales to installation, enhancing efficiency and client satisfaction.

Streamlined installation processes, improving team coordination and communication.

Managed multiple projects, ensuring deadlines and quality standards were met.

Team Leadership & Coordination

Trained and supervised the Installation Coordinator team, ensuring adherence to company policies.

Led weekly meetings with coordinators, sales, and installation teams to track progress.

Fostered strong relationships with key stakeholders for smooth project execution.

Compliance & Regulatory Management

Managed permit applications for fast approvals and smooth project flow.

Ensured compliance with code regulations by collaborating with towns and inspectors.

Coordinated with utility companies on job numbers and disconnect/reconnect requests.

Customer Service & Communication

Managed high call volumes, providing exceptional service and accurate information.

Collaborated with sales to ensure accurate project scope and successful installations.

Marketing & Business Development

Assisted in marketing and social media efforts to increase business and brand visibility.

Sales Support & Lead Generation

Provided accurate, timely information to management.

Developed strong product and service knowledge to drive sales.

Researched and identified potential leads through market surveys and online platforms.

Built prospect lists and pre-screened leads to improve quality before forwarding to sales.

Collaboration & Reporting

Worked with the sales team to track leads and ensure timely follow-ups.

Provided performance reports with insights for improvement and growth.

Industry Engagement & Relationship Building

Represented the company at industry events, generating new business opportunities.

Maintained industry knowledge to optimize lead generation strategies.

Built strong customer and community relationships to support long-term growth.

Debt Recovery & Collections

Obtained government security clearance.

Recovered outstanding debts through effective collection strategies and professional communication.

Reduced delinquency rates with consistent follow-ups, negotiation, and dispute resolution.

Increased recovered funds by utilizing skip tracing to locate hard-to-find debtors.

Expedited payment arrangements using persuasive yet respectful techniques.

Customer Service & Compliance

Maintained a high call volume while meeting productivity demands.

Handled sensitive information discreetly, ensuring compliance with confidentiality policies.

Provided exceptional customer service during collection calls, maintaining a calm and professional approach.

Worked with customers to create debt repayment plans based on financial conditions.

Operations & Documentation

Entered client details and notes into the system for interdepartmental access and review.

Patient Coordination & Financial Services

Presented treatment plans, financials, and payment options to patients.

Interpreted insurance benefits to provide accurate coverage estimates and out-of-pocket costs.

Requested predeterminations of benefits as needed.

Scheduling & Administrative Support

Managed doctors’ schedules, secured medical clearances, and called in prescriptions.

Streamlined check-in and check-out processes, reducing wait times and improving efficiency.

Customer Service & Compliance

Increased patient retention by creating a welcoming environment and addressing concerns with empathy.

Enhanced customer satisfaction by resolving inquiries promptly at the front desk.

Maintained strict confidentiality of patient information in compliance with HIPAA regulations.

Customer Service & Client Retention

Increased customer satisfaction by providing timely, efficient service for technical issues.

Enhanced client retention through clear communication and prompt issue resolution.

Installation & Problem-Solving

Collaborated with team members to complete complex installations and ensure seamless system integration.

Improved first-time fix rates by thoroughly diagnosing issues before repairs or replacements.

Documentation & Process Improvement

Maintained detailed service records to track recurring issues and implement proactive solutions.

Debt Recovery & Collections

Obtained government security clearance.

Recovered outstanding debts through effective collection strategies and professional communication.

Reduced delinquency rates with consistent follow-ups, negotiation, and dispute resolution.

Increased recovered funds by utilizing skip tracing to locate hard-to-find debtors.

Expedited payment arrangements using persuasive yet respectful techniques.

Customer Service & Compliance

Maintained a high call volume while meeting productivity demands.

Handled sensitive information discreetly, ensuring compliance with confidentiality policies.

Provided exceptional customer service during collection calls, maintaining a calm and professional approach.

Worked with customers to create debt repayment plans based on financial conditions.

Operations & Documentation

Entered client details and notes into the system for interdepartmental access and review.

Retail Management & Sales

Earned management trust as a key holder, responsibly closing the store.

Increased sales revenue by building strong customer relationships and recommending suitable products.

Boosted customer satisfaction by providing exceptional service and promptly addressing concerns.

Team Collaboration & Store Performance

Worked with team members to enhance store performance, sharing best practices and support.

Managed conflict resolution with dissatisfied customers, improving retention rates.

Inventory & Merchandising

Maintained accurate inventory records to prevent stock shortages and ensure product availability.

Contributed to visual merchandising by creating eye-catching displays to drive sales.

Call Center Operations & Efficiency

Streamlined processes to improve efficiency and reduce wait times.

Handled escalated calls, resolving disputes while balancing customer and company interests.

Managed high-stress situations with professionalism, ensuring positive resolutions.

Customer Service & Relationship Management

Resolved customer complaints with empathy, increasing loyalty and repeat business.

Actively listened to customers, addressing concerns quickly and escalating major issues when necessary.

Provided personalized recommendations based on strong product knowledge.

Communication & Documentation

Maintained detailed records of customer interactions for proper follow-up and resolution.

Updated account information to ensure accurate customer records.

Team Collaboration & Best Practices

Worked with team members to develop best practices for consistent, high-quality service.

Offered advice and assistance to customers, ensuring their needs were met.