Summary
Overview
Work Availability
Work Preference
Work History
Education
Skills
Certification
Assessments
References
Timeline
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Sabrina Drake

Sabrina Drake

Honeoye,NY

Summary

Energetic and organized Lead Installation Coordinator with a strong track record in permitting, utility coordination, inspections, and behind-the-scenes operations. Known for being a dependable, adaptable team support with a natural drive to create structure, streamline processes, and help others succeed, all without chasing formal leadership. I bring a positive, solution-focused mindset and contribute across departments with SOPs, KPI tracking, onboarding, marketing, and internal communications. I’m seeking a remote or hybrid role with a flexible schedule, meaningful impact, and compensation that reflects the full scope of what I bring.

Overview

11
11
years of professional experience
3
3
Certification

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Location Preference

RemoteHybrid

Important To Me

Work-life balanceCareer advancement401k matchPaid time offFlexible work hoursWork from home optionCompany CultureHealthcare benefitsPersonal development programs

Work History

Lead Installation Coordinator

Home Power Systems, LLC
Farmington, NY
08.2023 - Current
  • Execute day-to-day installation coordination tasks including permit applications, inspection scheduling, utility coordination, and compliance documentation.
  • Lead and support the Installation Coordination team by providing training, troubleshooting, and workflow improvements.
  • Create and manage schedules for Lead Generator staff assigned to work inside the Lowe's and Home Depot stores.
  • Train Lead Generator staff to ensure alignment with company goals and retail requirements.
  • Oversee contract lifecycles with Home Depot & Lowe's from portal submissions and permit approvals to payment processing and job closure.
  • Assign leads, track commissions, and maintain partner portals with survey dates and job progress updates.
  • Collaborate across departments to coordinate operations and ensure project alignment.
  • Develop and implement SOPs and KPI tracking tools to improve team efficiency and accountability.
  • Provide technical support for new hires, including device and account setup.
  • Manage company social media accounts and create marketing collateral for campaigns and promotions.
  • Create and present company meeting materials; organize employee recognition programs and morale initiatives.

Lead Generator

AquaSource Inc
Bloomfield, NY
10.2021 - 08.2023
  • Generated and qualified leads through client outreach, surveys, and retail events.
  • Built prospect lists, managed customer relationships, and promoted company services.
  • Maintained knowledge of industry best practices to optimize lead generation processes.
  • Supported marketing initiatives by creating materials and assisting with social media campaigns.

Consumer Care Representative

Coast Professional Inc
Geneseo, NY
12.2019 - 10.2021
  • Obtained government security clearance.
  • Assisted clients with account inquiries and debt repayment plans while maintaining confidentiality.
  • Recovered outstanding debts using skip tracing, payment negotiations, and respectful communication.
  • Delivered consistent customer service, ensuring compliance with company and federal regulations.

Front Desk Coordinator

Calm Dental Inc
Geneseo, NY
05.2019 - 12.2019
  • Interpreted patient insurance benefit breakdowns in order to provide an estimate of coverage and resulting out-of-pocket patient expense.
  • Requested predeterminations of benefits as needed.
  • Managed patient scheduling, insurance verification, and payment processing.
  • Assisted with treatment plans and coordinated communication between patients and providers.
  • Maintained HIPAA compliance and delivered professional front-desk support.

Service Technician

AquaSource
Bloomfield, NY
09.2018 - 05.2019
  • Obtained Certificate as an Ultra Violet Installer.
  • Installed, serviced, and maintained water systems and related equipment.
  • Diagnosed technical issues to reduce downtime and improve service efficiency.
  • Provided timely, professional customer support to ensure satisfaction and retention.

Consumer Care Representative

ConServe
Fairport, NY
02.2015 - 08.2018
  • Obtained government security clearance.
  • Assisted clients with account inquiries and debt repayment plans while maintaining confidentiality.
  • Recovered outstanding debts using skip tracing, payment negotiations, and respectful communication.
  • Delivered consistent customer service, ensuring compliance with company and federal regulations.

Education

Certification - Meta Social Media Marketing

Meta
Remote
06.2024

Vocational - Cosmetology

Finger Lakes Technical And Career Center
Flint, NY
06.2012

High School Diploma -

Honeoye Central School
Honeoye, NY
06.2012

Skills

  • Document Review
  • Microsoft Office
  • Data Entry
  • Call Management
  • Information Security
  • Negotiation
  • Organization and Time Management
  • Dependable and Responsible
  • Written Communication
  • Multitasking Abilities
  • Positive Attitude
  • Product Knowledge

Certification

Life Coach Certification

Certification Date: 01/01/21

  • Acquired knowledge on the principles and advantages of life coaching.
  • Developed crucial communication, active listening skills, and my questioning abilities to establish trust with clients and assist them in redirecting their thinking and devising action plans.
  • Gained expertise in building trust and rapport with clients.


Neuroplasticity: Rewire Your Brain for Success Certification

Certification Date: 12/01/20

  • Acquired knowledge on comprehending the mechanism of neuroplasticity and recognizing the significance of modifying neural pathways to achieve success.
  • Delved into the influence of language used in interpersonal interactions and self-talk on our brain's response.


Mindfulness Psychology Certification

Certification Date: 11/01/20

  • Gained a deep understanding of how science, philosophy, and practicality interrelate when it comes to uncovering and achieving one's life purpose.
  • Developed proficiency in diverse techniques that empower individuals to recognize their fundamental principles.

Assessments

  • Scheduling, Proficient, 06/01/18, Measures a candidate's ability to cross-reference agendas and itineraries avoid conflicts when create schedules.
  • Written communication, Proficient, 06/01/18, Measures a candidate's ability to convey written information using proper grammar rules.

References

References available upon request.

Timeline

Lead Installation Coordinator

Home Power Systems, LLC
08.2023 - Current

Lead Generator

AquaSource Inc
10.2021 - 08.2023

Consumer Care Representative

Coast Professional Inc
12.2019 - 10.2021

Front Desk Coordinator

Calm Dental Inc
05.2019 - 12.2019

Service Technician

AquaSource
09.2018 - 05.2019

Consumer Care Representative

ConServe
02.2015 - 08.2018

Certification - Meta Social Media Marketing

Meta

Vocational - Cosmetology

Finger Lakes Technical And Career Center

High School Diploma -

Honeoye Central School
Sabrina Drake