Sabrina Martinez
Konawa,OK
Summary
Diligent Customer Care Representative accustomed to working independently and collaboratively in direct response to customer care and support requirements. Strong ability to communicate and maintain accurate records. Decisive problem solver with an enthusiastic attitude and desire to please consumers.
Overview
9
9
years of professional experience
Work History
Medical Support Technician
Chickasaw Nation Medical Center
ADA, OK
07.2021 - Current
- Answered phone calls from patients and responded to inquiries related to their care.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Ensured that all necessary paperwork was completed prior to patient visits.
- Assisted with patient check-in, registration, and scheduling of appointments.
- Prepared documents such as insurance forms and consent forms for patients.
COVID-19 Screener
TOWNHEALTH
Ada, OK
09.2020 - 06.2024
- Conducted contact tracing for individuals who tested positive for COVID-19 or had close contact with a confirmed case.
- Communicated professionally to explain COVID-19 screening procedures to staff members and visitors.
- Offered information, support and comfort to patient families.
- Sanitized work area and sterilized equipment and instruments to comply with protocols.
- Greeted, guided and offered assistance to patients and visitors.
- Ensured compliance with local, state, and federal health regulations related to COVID-19 safety protocols.
Call center rep
IQor
Ada, OK
09.2016 - 07.2020
- Guided and processed orders from customers in a high-volume environment
- Placed or answered phone calls, providing an excellent customer experience by applying good listening skills
- Entered data efficiently and accurately to update customer accounts
- Answered questions about products and services and presented the value proposition by purchasing products and services
- Overcame the objections of potential customers to make the sale
- Met daily, weekly, and monthly performance goals consistently for sales and revenue
- Engaged with customers to understand and resolve issues and answer product questions
- Top performer for site multiple times
- Lead and instructed multiple sites in other countries for launching new and successful sites
- Organized customer pain points along with company polices to complete the best outcome.
Night Shift Supervisor
Tupelo Travel Stop
Tupelo, OK
07.2015 - 09.2016
- Increased revenue by developing customer relationships, leading to substantial sales growth
- Monitored the activities and performance of sales staff to immediately help with problems and maximize revenue
- Handled escalated customer issues on behalf of the sales team to recapture customer loyalty and maintain the sale
- Resolved customer complaints and made sure customers received needed services from company
- Prevented customer service delays by effectively using slow periods to get ahead of routine tasks such as restocking supplies
- Satisfied customers by delivering speedy and expert service for all their needs
- Helped managers improve area operations by sharing customer feedback and contributing new ideas.
School Cafeteria worker
Tupleo School
Tupelo, OK
08.2015 - 07.2016
- Kept inventory levels optimized and supplies organized for forecasted demands
- Documented inventory and activities to maintain current accuracy for food programs
- Ordered, organized, and rotated supplies
- Filed records to keep system efficient and information organized
- Reviewed activities regularly to identify opportunities for improvement
- Met targets consistently by working hard and with strong attention to detail
- Served with speed and accuracy to ensure supplies lasted for durations needed.
Education
High School Diploma -
Corning Union High School
Skills
- Investigations and resolutions
- Product and service knowledge
- Customer service excellence
- Customer needs assessments
- Brand representation
- Process transactions
- Service upsells
- Medical Records Management
- Appointment Scheduling
Timeline
Medical Support Technician
Chickasaw Nation Medical Center
07.2021 - Current
COVID-19 Screener
TOWNHEALTH
09.2020 - 06.2024
Call center rep
IQor
09.2016 - 07.2020
School Cafeteria worker
Tupleo School
08.2015 - 07.2016
Night Shift Supervisor
Tupelo Travel Stop
07.2015 - 09.2016
High School Diploma -
Corning Union High School
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