Sabrina Marx
Waycross,GA
Summary
Adept at elevating client satisfaction and team productivity, I leveraged problem-solving and Microsoft Word proficiency at Benton Technical to enhance project delivery and efficiency. Known for exceptional organizational skills and professionalism, I consistently achieved timely project completions, and improving customer loyalty.
Overview
4
4
years of professional experience
Work History
Project Scheduler/Assistant
Benton Technical
09.2022 - Current
- Maintained flexibility in responding to unexpected challenges or changes in priorities, swiftly adapting schedules as necessary without compromising overall project objectives.
- Elevated client satisfaction levels with accurate, transparent communication regarding schedule adjustments and their impact on project delivery dates.
- Ensured timely completion of projects through diligent monitoring of progress against established schedules.
- Enhanced project efficiency by developing and maintaining comprehensive schedules for all project phases.
- Reported regularly to managers on , progress, and technical problems.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Maximized team productivity by effectively communicating schedule updates to all stakeholders.
- Handled escalated customer concerns with empathy and tact, leading to satisfactory resolutions.
- Managed emergency calls with professionalism and sensitivity, ensuring immediate response from appropriate personnel or authorities.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
Barista
Sheffield's
05.2022 - 08.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Customer Service Representative
ERC
01.2021 - 07.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Managed high levels of call flow and responded to technical support needs.
Education
No Degree -
High School Diploma -
Ware County High School
Waycross, GA05.2017
Skills
- Work Breakdown Structure
- Deadline Management
- Problem-Solving
- Time Management
- Multitasking
- Organizational Skills
- Team Collaboration
- Phone and Email Etiquette
- Customer Relationship Management
- Professionalism
- Time management abilities
- Computer Proficiency
- Call Management
- Microsoft Word
Timeline
Project Scheduler/Assistant
Benton Technical
09.2022 - Current
Barista
Sheffield's
05.2022 - 08.2022
Customer Service Representative
ERC
01.2021 - 07.2021
No Degree -
High School Diploma -
Ware County High School
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