Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sabrina Mathieu

Oakland Park

Summary

Dynamic sales associate with a proven track record at T-mobile, enhancing customer satisfaction and loyalty through exceptional service and sales expertise. Skilled in problem-solving and teamwork, adept at creating positive shopping experiences and efficiently managing financial transactions. Demonstrated ability to boost customer engagement and achieve sales goals, showcasing outstanding customer service and upselling abilities.

Overview

8
8
years of professional experience

Work History

Sales Associate

T-mobile
09.2021 - 12.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Sales Associates

Sloans
03.2021 - 09.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Party Host

Extreme Action Park
02.2017 - 03.2021
  • Supervised children's activities, maintaining happiness, safety and well-being.
  • Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
  • Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
  • Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
  • Resolved conflict to maintain fun, positive and safe event environments.
  • Planned parties according to customer specifications.
  • Educated guests on rules and policies to deliver safe, enjoyable experiences.
  • Led creative games and activities to engage and entertain guests during events.
  • Provided support during high-volume periods by assisting other hosts in managing multiple parties simultaneously without sacrificing quality of service provided at each event.
  • Collaborated with other team members to create visually appealing decorations and setups, contributing to the overall success of events.
  • Prepared and served food and drinks to guests, meeting hygiene and safety standards.
  • Handled financial transactions accurately and responsibly, ensuring proper payment processing and recordkeeping.
  • Coordinated with vendors to ensure timely delivery of food, beverages, and other supplies necessary for successful parties.
  • Contributed to company growth by upselling additional services or products when appropriate, increasing revenue per event.
  • Maintained high level of professionalism and enthusiasm throughout long events, keeping energy up and ensuring guest satisfaction.

Education

Associates - Business

Broward College
Fort Lauderdale, FL

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Listening skills
  • Problem-solving
  • Goal oriented
  • Excellent people skills
  • Exceptional customer service
  • Outgoing personality
  • Sales expertise
  • Upselling
  • Cleaning techniques

Timeline

Sales Associate

T-mobile
09.2021 - 12.2024

Sales Associates

Sloans
03.2021 - 09.2021

Party Host

Extreme Action Park
02.2017 - 03.2021

Associates - Business

Broward College

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Sabrina Mathieu