Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Sabrina McCloud

Crawfordsville,IN
Sabrina McCloud

Summary

Upbeat, knowledgeable, and efficient Member Services Representative equipped to managing positive member interactions and provide exemplary customer service. Promote products and services, answer questions, and seek timely resolutions to satisfy members and maintain high productivity. Excellent communicator with attention to detail and good account management skills.

Overview

18
years of professional experience

Work History

New Ross Steakhouse

Customer Service Specialist
12.2012 - Current

Job overview

  • Answered phones and took phone orders for customer pick up or delivery
  • Handled multiple tables at once with high service quality
  • Greeted all guests with smile and friendly greeting
  • Communicated customers' menu choices and special requests to kitchen staff to minimize errors
  • Controlled the flow of food from the kitchen to the dining table
  • Monitored tables and expertly handled requests, kept drinks refilled, and offered additional items such as desserts
  • Fostered fun atmosphere and family-style work environment
  • Upheld high sanitation and safety standards while delivering and serving food
  • Trained new servers in restaurant procedures and customer service standards.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Carroll's Corp

Customer Service Manager
03.2005 - 11.2012

Job overview

  • Created action plans for high-volume periods
  • Managed and reviewed daily CRM reports
  • Handled staff operations, including inbound and outbound calling
  • Responded to grievances, trends, variances, and complaints
  • Coordinated and oversaw training of new customer service team members
  • Reviewed analyses, reporting, KPIs, and operational metrics
  • Resolved customer complaints regarding sales and service
  • Reviewed operational records and reports to project sales and determine profitability
  • Counted daily cash, prepared deposits, and updated financial records with current totals.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Created and reviewed invoices to confirm accuracy.
  • Closely monitored accounts to post timely payments and resolve billing discrepancies.
  • Input all relevant transactions and supervised properly within accounting system.
  • Managed accurate and timely processing of over Number invoices per month.
  • Utilized financial software to prepare consolidated financial statements.

Education

Crawfordsville High School

High School Diploma

Regent University
Virginia Beach, VA

Bachelors from Accounting
09.2021

Skills

  • Team development
  • Customer service Staff training
  • Multitasking Prioritization
  • Microsoft Access
  • Cash Counting
  • Microsoft Office
  • Cash Register Operations
  • Order and Refund Processing
  • Accurate Recordkeeping
  • Customer Service
  • Telephone Etiquette
  • POS Systems and Ordering Platforms
  • Merchandise Orders and Exchanges
  • Weekly Payroll
  • Windows Vista
  • Administration and Operations
Availability
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Timeline

Customer Service Specialist

New Ross Steakhouse
12.2012 - Current

Customer Service Manager

Carroll's Corp
03.2005 - 11.2012

Crawfordsville High School

High School Diploma

Regent University

Bachelors from Accounting

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Sabrina McCloud