Sabrina McCoy
Cascade,CO
Summary
Dynamic professional with extensive hands-on experience in [Area of expertise], adept at navigating challenges with a strategic mindset. Strong problem-solving abilities and a proactive approach to new tasks drive consistent results. Recognized for adaptability, creativity, and a relentless focus on achieving organizational objectives. Committed to contributing meaningfully to enhance team performance and advance overall goals.
Overview
12
12
years of professional experience
Work History
Patient Appointing Support
Global Connections to Employment
04.2023 - 06.2025
- Provided phone support for making appointments for military dependents. Provided online messaging support, pharmacy requests, outbound referral support to Tricare beneficiaries. Scheduled referral and radiology orders.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Patient Admin Support
Federal Staffing Resources
10.2019 - 03.2023
- Provided phone support for making appointments for military dependents. Provided online messaging support, pharmacy requests, outbound referral support to Tricare beneficiaries. Scheduled referral and radiology order.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Developmental Disability Support Associate
Creative Foundations
04.2018 - 11.2019
- Provided care to those who suffer from intellectual and/or physical disabilities and who live independently in community-based group homes.
- Increased support quality with thorough troubleshooting and problem-solving techniques.
- Exceeded customer expectations by going above and beyond standard support protocols when necessary, resulting in increased satisfaction rates.
Healthcare Support Provider
Consumer Support Services
05.2019 - 10.2019
- Provided care to those who suffer from intellectual and/or physical disabilities and who live independently in community-based group homes. Foster positive attitudes and ward off depression and assist patients with cooking and serving meals, as well as housekeeping and shopping activities that promote a healthy environment.
- Enhanced customer satisfaction by promptly addressing and resolving support issues.
- Fostered a positive work environment, promoting teamwork and open communication among colleagues.
- Improved client retention rate by providing exceptional customer service and follow-up support.
Medical Record Clerk/Scanner/Outpatient Records/Admissions/Final File/Retirement Records/Ambulatory Care/Front Line Coding/Charts of Inpatient and APV
ERP International
04.2016 - 10.2017
- Record Management for all hybrid records
- Scanned all outside correspondence of medical records into HAIMS filing system.
- Pre-admitted all Inpatient Maternity and Outpatient Surgeries for Ambulatory Care.
- Admitted patients to the hospital and to Ambulatory Care.
- Prepared and Final Filed all ambulatory care procedures.
- Collected patient chart records for inpatient processing.
- Registered patient into the CHCS system.
- I am tri-service trained in all areas.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
Medical Record Technician/Scanner Specialist/Retirement of Records/Release of Information
Sym-Tech Corporation
12.2013 - 05.2016
- Scanned all hybrid medical records in AHLTA/HAIMS filing system.
- Responsible for scanning detailed medical records of all sizes.
- Responsible for scanning radiology imaging records into AHLTA/HAIMS system.
- Worked directly with management on special project to get achieve records scanned into AHLTA/HAIMS system.
- Processed patient admission and discharge documents into AHLTA/HAIMS system.
- Review and verify information to ensure completeness and correctness of record entered.
- Quality check entries already sent to ensure quality both hard copy and electronic documents.
- Establish guidelines, processes, procedures and forms for documentation and database processing; resolve discrepancies and implement improvements as needed.
- Scanned Release of Information forms, Advance Medical Directives, Power of Attorney, Limited Duty forms into AHLTA/HAIMS.
- Printed out all electronic medical records per beneficiary’s request of information.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
Health Information Specialist (PEBLO)
Prairie Quest
10.2015 - 04.2016
- Printed out active-duty records through ahlta web print for Meb Processing.
- Requested all outside medical records that would be required to be turned into the Veterans Administration for review for the C&P exams.
- Prepared and submitted the Nar sum to the Medical Providers for Review of findings.
- Prepared and submitted all appropriate paperwork for the PEB to make determination.
- Updated information in Med Bolts and VA tracking.
- Works multi-complex case for MEB process for tri-service at Walter Reed.
- Met with active duty and family and kept them updated on all steps in this process daily.
- Developed strong relationships with healthcare providers, fostering effective communication channels to address any concerns related to patient data management or documentation practices.
- Streamlined the release of information process for patients, ensuring timely access to their medical records while maintaining strict confidentiality.
- Collaborated with interdisciplinary teams to develop care plans, promoting optimal patient outcomes through accurate documentation and communication.
Medical Records Technician/Records Retirement Archives Specialist
Quantel
09.2014 - 10.2015
- Responsible for keeping all patient charts organized and filed properly.
- Verifying all hybrid medical records both active and inactive for eligibility.
- Review records for completeness, accuracy, and compliance with regulations.
- Compile and maintain patients' medical records to document condition and treatment and to provide data for research or cost control and care improvement efforts.
- Release information to persons and agencies according to regulations.
- Transfer medical records to other military locations based on the location of patient primary care manager assigned to them.
- Retiring all hybrid records to the National Personnel Records Center Annex.
- Expedited release-of-information requests by verifying authorization forms and providing requested documents promptly.
- Demonstrated strong attention to detail while cross-referencing medical records for completeness and consistency, identifying potential errors and facilitating prompt resolution.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
Education
Health Information Management
Northern Virginia Community College
Woodbridge, Virginia09.2015
Some College (No Degree) - Business administration, Healthcare information management
DeVry
Columbus, OHOhio State University
Columbus, OhioSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Decision-making
- Problem resolution
Languages
English
Native or Bilingual
Timeline
Patient Appointing Support
Global Connections to Employment
04.2023 - 06.2025
Patient Admin Support
Federal Staffing Resources
10.2019 - 03.2023
Healthcare Support Provider
Consumer Support Services
05.2019 - 10.2019
Developmental Disability Support Associate
Creative Foundations
04.2018 - 11.2019
Medical Record Clerk/Scanner/Outpatient Records/Admissions/Final File/Retirement Records/Ambulatory Care/Front Line Coding/Charts of Inpatient and APV
ERP International
04.2016 - 10.2017
Health Information Specialist (PEBLO)
Prairie Quest
10.2015 - 04.2016
Medical Records Technician/Records Retirement Archives Specialist
Quantel
09.2014 - 10.2015
Medical Record Technician/Scanner Specialist/Retirement of Records/Release of Information
Sym-Tech Corporation
12.2013 - 05.2016
Health Information Management
Northern Virginia Community College
Some College (No Degree) - Business administration, Healthcare information management
DeVry
Ohio State University
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