Sabrina Mckay
Enigma,GA
Summary
Motivated Administrative with 5 years of experience offering office support in , industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Demonstrated skills in managing data, customer service and business communication. Well-versed in the best practices and standard procedures in the offices industry and handling all administrative requirements with speed, efficiency and professionalism. Proficient in window 10.
Proficient administrative team member experienced in creating highly professional and error-free letters, memos, reports, tracking spreadsheets and business presentations. Skilled at planning events, leading teams and maintaining efficient office operations.
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Dedicated supervisor accomplished in administrative support and team leadership. Motivates staff and promotes goal achievement by streamlining workflow and guiding interdepartmental coordination. Expert at task delegation and conflict resolution.
Overview
19
19
years of professional experience
Work History
Senior Administrative Officer
Crate Services
08.2016 - 06.2022
- Supervised and managed administration of 5 records, totaling more than 1000, updating documents whenever information changed.
- Updated details in company database by keying in customer contacts and delivery dates.
- Gathered information, scanned records and maintained confidentiality of all electronic data.
- Set up meetings and appointments, including gathering materials, booking conference rooms and providing information to involved parties.
- Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
- Answered and routed phone calls and emails, always maintaining confidentiality.
- Conducted staff performance evaluations to monitor progress and recommend professional development plan.
- Directed and oversaw office personnel activities.
- Mentored new employees and delivered constructive feedback to increase understanding of job duties.
- Supported senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Automated office operations, managing internal communications, correspondence, record tracking and data analysis.
- Partnered with HR to implement and monitor policies and procedures and recommend changes.
- Coordinated training for new team members, overseeing onboarding details and designing framework for future acquisitions.
- Drafted documents in company-directed formats and fonts, maintaining exceptional style consistency.
- Supported long-standing professional relationships and established strategic ones, creating favorable conditions for enduring partnerships.
- Acquired proper equipment, refreshments and supplies for meetings and supported needs of attendees.
C.N.A.
Cura care Home Heath
06.2019 - 05.2020
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Documented activities and recorded information in EMR system.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Administered medications and educated patients and families on correct at-home administration.
Child Caregiver
Bundles Of Love Daycare
06.2005 - 09.2017
- Enforced rules to teach good manners and maintain safe environment.
- Prepared meals, snacks and refreshments while accounting for dietary needs and restrictions.
- Secured indoor and outdoor premises to protect children.
- Organized and planned age-appropriate reading, crafts and music lessons.
- Discussed developments, behavior and concerns with parents or guardians.
- Tidied up, washed hands and assisted children in bathroom.
- Supervised and cared for children ages 3 to 13.
- Observed and monitored children to identify developmental strengths and target enrichment activities.
- Improved behavior by employing positive management strategies.
- Sanitized high-touch surfaces, including toys and tables to maintain clean, safe environment.
- Assisted children in development of social, communication and problem-solving skills.
- Maintained safe, healthy and comfortable childcare environment.
- Supervised circle time, free play, outside play and learning and developmental activities.
- Adhered to all company and state policies and guidelines
Customer Service Representative
SYKES
10.2021 - 10.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Representative
Cigna Express Scripts
10.2022 - 02.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Promptly responded to inquiries and requests from prospective customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Managed timely and effective replacement of damaged or missing products.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Claims Representative
Alorica
12.2023 - 03.2024
- Skilled at working independently and collaboratively in a team environment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Enhanced claim processing efficiency by implementing new software and streamlining procedures.
- Reduced claim processing time for faster customer service and improved satisfaction rates.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Identified fraudulent claims through thorough investigation and documentation of findings.
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Maintained detailed records of all processed claims for easy retrieval during audits or disputes.
- Developed strong relationships with healthcare providers and insurance agents to facilitate seamless communication during the claims process.
- Handled escalated customer concerns regarding claim denials or delays with empathy and professionalism.
- Assisted in updating company guidelines for consistent application of policies across all claims processed.
- Maintained strict confidentiality when dealing with sensitive information about patients'' medical histories or personal details.
- Participated in various professional development opportunities to stay current on industry regulations, best practices, and emerging technologies relevant to claim processing activities.
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
- Assisted in onboarding of new claims processors to familiarize with company procedures, policies and processes.
- Managed workload and priorities to meet claims processing meet deadlines.
- Utilized excellent analytical and problem-solving skills to quickly and accurately assess insurance claims.
- Monitored claims processing trends to identify potential areas of improvement.
- Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
- Checked documentation for accuracy and validity on updated systems.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Verified client information by analyzing existing evidence on file.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Generated, posted and attached information to claim files.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Collaborated with cross-functional teams to resolve complex claims issues efficiently and effectively.
- Reduced turnaround time for claim settlements by prioritizing tasks and managing deadlines effectively.
Education
Certified Nurse Assistant - Nursing
C.N.A.
Tifton, GA10.2000
High School Diploma -
Tift County High School
Tifton, GA05.2000
Skills
- Proposal writing
- CRM and office management software
- File and data retrieval systems
- Invoicing and billing
- Scheduling and calendar management
- Customer service understanding
- Data evaluation
- Privacy policies
- Schedule oversight
- Administrative leadership
- Administrative management
- Data entry
- Team building and leadership
- Accounts payable and receivable
- Microsoft PowerPoint
- Active Listening
- Customer Relations
- Credit Card Payment Processing
- Fleet Dispatching
- Business Development Understanding
- Microsoft Windows
- Clerical Support
- Refund Processing
- Understanding Customer Needs
- Customer Relationship Management
- Shipping and Receiving Understanding
- Order and Refund Processing
- Microsoft Office
- Monitoring
- Medical Condition Coding Software
- Policy and Procedure Explanations
- Data Communications
- Policy Knowledge
- IBM Lotus Notes
- Claims Preparation
- Documentation Research
- Claim Processing System Software
- Data Entry Software
- Regulatory Compliance Adherence
- Microsoft Outlook
- Prior Authorization Processing
- Billing Codes
- Web Browser Software
Timeline
Claims Representative
Alorica
12.2023 - 03.2024
Customer Service Representative
Cigna Express Scripts
10.2022 - 02.2023
Customer Service Representative
SYKES
10.2021 - 10.2022
C.N.A.
Cura care Home Heath
06.2019 - 05.2020
Senior Administrative Officer
Crate Services
08.2016 - 06.2022
Child Caregiver
Bundles Of Love Daycare
06.2005 - 09.2017
Certified Nurse Assistant - Nursing
C.N.A.
High School Diploma -
Tift County High School
Similar Profiles
Nicolas DaleNicolas Dale
Manufacturer at Crate N Packing ServicesManufacturer at Crate N Packing Services
Ivan AlvarezIvan Alvarez
Supervisor at Alberta Crate FactorySupervisor at Alberta Crate Factory
Shawn BurseyShawn Bursey
Lead Machine Technician at Crate 61 OrganicsLead Machine Technician at Crate 61 Organics