Sabrina McMillan
Tallahassee,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Career Counselor
Turner Job Corps Center
11.2023 - Current
- Enhanced student career development by conducting individual counseling sessions and group workshops.
- Assisted administration by analyzing job placement outcomes data contributing to accreditation reports.
- Counseled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history.
- Provided one-on-one coaching sessions focused on interview preparation, boosting student confidence during employer interactions.
- Developed career and education plans based on individual needs.
- Developed and implemented comprehensive career guidance programs, resulting in improved student satisfaction and success rates.
- Developed strategic plans aligning departmental goals with institutional objectives to ensure long-term growth and success.
- Served as a liaison between academic departments and the Career Center, fostering cross-functional collaboration for student success.
Patient Placement Specialist
TMH
12.2019 - 07.2021
- Data Entry,Creating FIN numbers,printing armbands for admitting patients
- Confidential information data
- Learned new skills and applied them to daily tasks to improve efficiency and productivity.
Collector
Multi Financial Services
04.2014 - 05.2015
- Delivered exceptional customer service on collection
- Negotiated with account holders to devise repayment plans and minimize collections receivables
- Used scripted conversation prompts to convey current account information and obtain payments.
Collections Representative
United Collections Bureau
02.2009 - 10.2012
- Negotiated to collect balance in full
- Processed payments
- Counseled debtors on payment options and arranged installment agreements
- Used skip tracing resources to locate debtors and updated information in company system.
Sales Consultant
J & A Men's Wear
11.2005 - 03.2012
- Provided sales and customer service assistance to walk-in traffic.
Consumer Collections
Kelly Services / Sun Trust Bank
05.2003 - 12.2005
- Negotiated to collect balance in full
- Worked in call center environment handling manual and automatically dialed outbound calls
- Exceeded goals through effective task prioritization and great work ethic.
Customer Service Representative Team Lead
Cash Register Auto Insurance
09.2002 - 05.2003
- Handled day-to-day customer contact via phones, faxes and emails
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Cross-trained and backed up other customer service managers.
Education
Bachelor of Science - Sociology
Florida Agricultural And Mechanical University
Tallahassee, FL12.2022
Associate of Science - Sports And Fitness Administration
Tallahassee Community College
Tallahassee, FL05.2019
Skills
- Assessments and Qualifications
- Inbound Phone Calls
- Time Management
- Safety Training
- Health Insurance Plan Knowledge
- Social Perceptiveness
- Verbal and Written Communication
- Administrative Support
- Excel Spreadsheet
- Employee Timesheet Processing
- Networking
- Client Relations
Certification
- Cultivated lasting rapport with key industry clients by providing accurate pricing and credit terms to meet customer objectives.
- Evaluated customer purchase requirements and recommended best-fit company offerings
- BLS Certification
Timeline
Career Counselor
Turner Job Corps Center
11.2023 - Current
Patient Placement Specialist
TMH
12.2019 - 07.2021
Collector
Multi Financial Services
04.2014 - 05.2015
Collections Representative
United Collections Bureau
02.2009 - 10.2012
Sales Consultant
J & A Men's Wear
11.2005 - 03.2012
Consumer Collections
Kelly Services / Sun Trust Bank
05.2003 - 12.2005
Customer Service Representative Team Lead
Cash Register Auto Insurance
09.2002 - 05.2003
Bachelor of Science - Sociology
Florida Agricultural And Mechanical University
Associate of Science - Sports And Fitness Administration
Tallahassee Community College
- Cultivated lasting rapport with key industry clients by providing accurate pricing and credit terms to meet customer objectives.
- Evaluated customer purchase requirements and recommended best-fit company offerings
- BLS Certification
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