Sabrina Meek
Mount Laurel,NJ
Summary
Well-organized professional with administrative experience supporting multi-level management and clientele. Adds value to organizations in need of great teamwork, attention to detail and multitasking abilities. Offers natural interpersonal skills along with leadership qualities. Polished demeanor and business appearance.
Overview
7
7
years of professional experience
Work History
On-Demand Merchandiser
Boyd's Pharmacy
Columbus, New Jersey
06.2023 - Current
- Implemented new merchandising strategies to increase sales. In 7 months, increased sales by 27% in gift and novelty sales.
- Reduced shrinkage from 1.13% to 0.9% in seven months through proactive inventory management, employee education, and store organization.
- Managed sales figure analysis, created trend analysis reports to reduce back-stock, and kept budget within parameters.
- Prepared and maintained assigned reports, correspondence, and statistical and financial data pertaining to merchandise transactions, receipts, invoices, orders, and discounts.
- Managed administrative support to staff members as needed.
E-Commerce Consultant
Eva
San Diego
03.2024 - 06.2024
- Analyzed customer behavior data to optimize website navigation and user experience.
- Conducted market research to identify potential customers, competitors, and industry trends.
- Advised clients on best practices related to e-commerce operations including inventory management, order fulfillment, customer service.
- Identified target customers and developed forward-thinking sales and marketing plans to promote company growth.
- Reviewed customer requests, resolved questions and defined specifications before, during, and after subscription to our services.
Quality and Training Analyst
VSA Prospecting
Haddonfield, NJ
10.2020 - 04.2023
- Co-creator of the training and quality department. Supervised implementation of real-time quality control, identified and mitigated quality blockers, improving QA scores from 78 % to 91%.
- Led clients' calls via conference call or Zoom to build rapport and determine the calling campaign needed: appointment setting, lead generation, market research, or list building.
- Facilitated client calls through phone or Zoom, established a connection, and identified the calling campaign requirements: appointment setting, lead generation, market research, or list building. Utilized Microsoft 365 applications to outline program goals and share them with leadership.
- · Launched 39 calling campaigns through training sessions and reviewed the program overview, goals, phone script, FAQs, email cadence, and steps to schedule a demo on a client's calendar using Microsoft PowerPoint. Prepared Business Development Representatives (BDRs) to call businesses, identify key decision makers, discover pain points, and offer solutions through products or services.
- · Created a unique Quality Assurance form through Microsoft Excel. The form was then utilized to evaluate key job competencies, including job knowledge, quality of work, and communication. One-on-one personalized training was then given.
- · Scheduled and managed ten daily QA sessions to review call quality with BDR’s. Summarized the session's key points, emailed them to BDR, and uploaded recorded calls to the BDR profile.
- Supervised remote onboarding and training for 100+ new hires through Microsoft Teams and Zoom. Topics included organizational culture, job requirements, CRM navigation, and documentation. Compiled end-of-day training reporting to include training progression and uploaded to trainee profiles via Microsoft Teams.
- Developed a range of training materials using Microsoft 365 applications, including manuals, handouts, presentations, and multimedia visual aids, to support new and seasoned employees.
- Mentored two BDRs seeking advancement opportunities within the company. Both BDRs were promoted within a six-month timeframe.
Customer Care Specialist
Girl Scouts of Central and Southern New Jersey Inc.
Cherry Hill, NJ
02.2020 - 10.2020
- Resolved customer issues and provided strategic technical assistance through phone, email, and web while maintaining customer satisfaction scores of 95% and above and with a first-call resolution rate of 83%.
- Managed and updated the status of new and existing Girl Scout annual membership application process and billing for summer camps, STEM, and life skills programs.
- Oversaw Family enrollment registration and financial aid.
- Maintained detailed records of customer interactions within CRM systems such as HubSpot & Salesforce.
- Collaborated with senior leadership and cross-functional teams to develop the team's COVID response in 2021.
- Researched and resolved billing inquiries within 12-24 hours.
- Organized and filed data in appropriate locations to easily access essential information.
- Managed incoming calls and assisted callers by directing them to appropriate departments and personnel.
Business Direct Representative
VSA Prospecting
Haddonfield, NJ
11.2019 - 01.2020
- Facilitated over 30 outbound calling programs designed to identify key decision makers, update business contact information, qualify leads, and schedule a discovery call or demo for clients.
- Lead analyst for program test drives, campaign launches, and lead roles with administrative responsibilities.
- Exceeded performance metrics: 10 calls per hour. 5 weekly appointments set with QA scores of 90% and higher.
- Provided leadership, guidance, and praise to team members, ensuring that tasks were completed on time and to the 90% and higher standard.
Provisioning Specialist
Bandwave Systems, LLC
Burlington, NJ
01.2019 - 10.2019
- Prepared purchase orders and reviewed contracts to coordinate broadband internet connectivity to multi-site enterprises including Wi-Fi, 4G, Wireless, and SD-WAN.
- Worked with network engineers to schedule and install internet and equipment successfully.
- Resolved escalated issues with internet installation delays or non-working equipment.
- Kept clients informed by sharing milestones and installation delays or non-working equipment, providing alternative solutions to maintain project timeliness.
Customer Service Merchandise Coordinator
ULTA
Marlton, NJ
10.2017 - 12.2018
- Supervised store merchandise delivery activity. Received up to 10,000 units per delivery and directed small teams of 5-10 to unbox, organize, and display merchandise.
- Organized inventory management and conducted regular inventory counts to maximize profitability and maintain shrinkage control.
- Lead point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Oversaw staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Supervised cash drawer balances and deposits of store receipts with an elevated level of accuracy.
- Submitted nightly bank deposits and recorded transactions.
- Managed staff performance to ensure adherence to customer service standards.
Education
Bachelor of Arts - Communications
University of Missouri St. Louis
Certificate - Administrative Professional Tips
LinkedIn Learning Certificate of Completion
01-2024
Leadership Skills
Coursera
12-2023
Foundations of Project Management
Coursera
09.2023
Business Writing & Graphic Design
Coursera
07.2023
Skills
- Executive Support
- Calendar Management
- Employee Onboarding
- Training & Development
- Microsoft Office Suite
- Customer Service
- Account Management
- Presentation Preparation
Timeline
E-Commerce Consultant
Eva
03.2024 - 06.2024
On-Demand Merchandiser
Boyd's Pharmacy
06.2023 - Current
Quality and Training Analyst
VSA Prospecting
10.2020 - 04.2023
Customer Care Specialist
Girl Scouts of Central and Southern New Jersey Inc.
02.2020 - 10.2020
Business Direct Representative
VSA Prospecting
11.2019 - 01.2020
Provisioning Specialist
Bandwave Systems, LLC
01.2019 - 10.2019
Customer Service Merchandise Coordinator
ULTA
10.2017 - 12.2018
Bachelor of Arts - Communications
University of Missouri St. Louis
Certificate - Administrative Professional Tips
LinkedIn Learning Certificate of Completion
Leadership Skills
Coursera
Foundations of Project Management
Coursera
Business Writing & Graphic Design
Coursera
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