Sabrina Mendez
Paramount,CA
Summary
Proven track record at Boost Mobile, adept in problem-solving and relationship building, excelled in enhancing customer service and sales metrics. Leveraged organizational skills and Google Drive proficiency to streamline operations, achieving significant improvements in efficiency and customer satisfaction.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Burlington
General Merchandiser
Downey
09.2023 - Current
- Process, ticket, store, move, and display merchandise.
- Stock, organize and present new merchandise on the sales floor.
- Perform other tasks as assigned by manager from time-to-time.
Human Resources/Senior Customer Representative
Boost Mobile
Downey, California
03.2018 - 12.2021
- Updated system with order specifics and customer details, preferences, and billing information.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Maintained records of all customer interactions, transactions, comments, and complaints.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Responded promptly to customer queries via telephone, email or social media channels.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
Education
High School Diploma -
Buena Vista Highschool
Lakewood06-2020
Skills
- Decision-making
- Clerical support
- Time management
- Good Telephone Etiquette
- Recordkeeping
- Training & Development
- Flexible and adaptable
- Problem-solving
- Multitasking Abilities
- Organizational skills
- Collaboration
- Active listening
- Google drive
- Relationship building
Timeline
Burlington
General Merchandiser
09.2023 - Current
Human Resources/Senior Customer Representative
Boost Mobile
03.2018 - 12.2021
High School Diploma -
Buena Vista Highschool