Sabrina Mitchell

• Responsible for the administrative and technical supervision of a large and complex staff, which requires managing work through subordinate supervisors including Field managers, team leaders who each direct substantial workload.

• Plans and coordinates activities relevant to the accomplishments for assigned functional responsibilities of subordinate supervisors.

• Maintains organizational communication, keeping employees informed of new or current requirements, policy, procedures, and the interpretation thereof.

• Develops and implements strategies which maximize employee potential and foster high ethical standards in meeting Waffle House’s vision, mission, and goals.

• Enforce a variety of management programs throughout stores such as Food Safety, student and intern opportunities, overtime usage, employee engagement, and management of real and personal property, etc.

• Assists with ensuring staff perform routine tasks according to SOP through direct observation
• Works in collaboration with center manager to prepare for and host auditors and inspectors
• Assists in the development of center staff
• Works collaboratively with staff, peers, and management to achieve quality and business goals
• Observe employees to ensure tasks were performed per company Sops
• Secure and displayed knowledge of state, federal and local regulation
• Manage training Document Management System and Quality Management system
• Planned and executed multiple tasks to ensure controlled documents were managed per procedures
• Provided coaching to personnel on Quality systems (QS) to include document control and training
• Acted as liaison with electronic quality systems vendor(s)
• Developed and analyzed statistical data and product specifications to determine present standards and establish proposed quality and reliability expectancy of finished product
• Formulated and maintained ASME Code Quality Control Manual in accordance with ASME requirements
• Applied total quality management tools and approaches to analytical and reporting processes within each department
• Track and maintains data performing statistical calculations to maximize the product quality and performance
• Spearheaded continuous improvement initiatives, utilizing Lean and Six Sigma methodologies to enhance operational efficiency.
• Developed SOPs outlining quality control policies and procedures.
• Managed company onboarding processes, interviewing, and selecting new quality assurance personnel.
• Assigned work and monitored performance of project personnel.
• Delegated work to staff, setting priorities and goals.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Managed customer complaints, ensuring timely resolution and implementing changes to prevent recurrence.
• Coordinated with cross-functional teams to ensure product compliance with quality standards and customer requirements.
• Oversaw supplier quality performance, conducting audits and assessments to maintain high-quality supply chain.
• Ensured effective implementation of corrective actions to resolve any identified issues or discrepancies in a timely manner.
• Provided technical guidance on quality control activities to support efficient operations.
• Facilitated root cause analysis and implemented preventive measures to reduce product defects and improve quality.
• Monitored product performance against customer specifications and standards, ensuring that all products met the required standards.
• Provided leadership in developing best practices for continuous improvement initiatives across all departments.
• Evaluated individual and team business performance and identified opportunities for improvement.
• Interviewed prospective employees and provided input to HR on hiring decisions.
• Developed and implemented quality management systems to ensure compliance with customer requirements.
• Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
• Conducted routine maintenance and repairs on mechanical systems and industrial equipment.

• Set goals for store team, developed organizational capability, and model the cohesiveness functionality of a team.

• Demonstrated a calm demeanor during periods of high volume, or unusual events.

Managed smooth transitions thereafter to keep the store operating to standard, and to set a positive example for the store's team.

• Managed workflow, escalation, and effectively delegated workload across the leadership shifts.

• Resolved complex customer service issues/complaints.

• Established mandatory customer service training programs for all employees to accomplish and/or exceed all established sales floor demands.

• Optimized profits by controlling food, beverage, and labor costs.

• Minimized loss and misuse of equipment through proper restaurant supervision and staff training.

• Maximized productivity by improving efficiency, sequence of service, order expediting and table-turn times within store’s dining.

• Communicates thorough product knowledge while simultaneously interacting with each customer professionally.

• Honored precise requests per customer, establishing a detailed rapport that in turn ensures the highest level of customer satisfaction and sales.

• Managed the availability and lifecycle of inventory, to prevent work stoppage, ensuring optimum utilization of current inventory.

• Developed and supported the creation of acquisition strategies and standardization initiatives to acquire and purchase inventory.

• Directed staff on cycle counting, auditing and tabulating data concerning inventory integrity, veracity of processes and product quality.