Sabrina Moreno
Houston,TX
Summary
Experienced in executing social media strategies across various platforms, knowledgeable Social Media Manager who understands the importance of effective online presence. Strong time management and collaboration skills, successfully navigated the ever-changing landscape of social media, adapting quickly to new information and branding changes. Ability to consistently exceed targets for engagement, acquisition, and retention sets apart in this competitive field.
Overview
9
9
years of professional experience
Work History
Social Media Marketing Assistant
Knowledge Systems & Research
11.2022 - Current
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Streamlined content creation processes, improving efficiency while maintaining quality standards.
- Coordinated with marketing team to align social media strategy with overall marketing objectives.
- Implemented content calendar to ensure timely and organized posting across all channels.
- Collaborated with cross-functional teams to promote brand consistency across all social media channels.
- Increased brand awareness by developing and implementing effective social media strategies.
- Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
- Researched and implemented SEO tactics to drive traffic
- Created content for email newsletters, website, blog posts, and social media channels
- Composed and posted online content on company website and social media accounts
- Developed strategies, improving on existing and past marketing efforts
- Maintained accurate records of all marketing activities using CRM software
- Maintained up-to-date knowledge of industry trends, regulations, best practices, and competitive landscape
- Generated actionable insights from customer feedback forms and surveys that can be used for improvement strategies
- Drafted comprehensive reports summarizing findings from market research activities
- Undertook administrative tasks, driving functionality and helping coordinate department activities
Outbound/Inbound Sales Representative
The Villegas Group
02.2022 - 09.2022
- Streamlined sales processes by creating comprehensive scripts for various client scenarios, resulting in improved efficiency and consistency across the team.
- Utilized time management skills to balance competing priorities effectively, ensuring all tasks were completed accurately and within established deadlines.
- Effectively managed a high volume of inbound calls, providing prompt assistance while maintaining a professional demeanor at all times.
- Made 100 cold calls per day resulting in client base growth by 45%.
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Set up appointments with interested customers according to schedule availability.
Outbound/Inbound Sales Representative
The Delia Group
07.2021 - 01.2022
- Utilized CRM software to track and analyze sales funnel data, identifying key trends and opportunities for improvement, leading to a 15% increase in conversion rates
- Collaborated with marketing team to create engaging content for social media platforms, resulting in a 20% increase in website traffic and lead generation
- Utilized innovative appointment setting techniques to secure meetings with high-net-worth clients, resulting in a 25% increase in sales volume and revenue growth
- Developed personalized scripts and communication strategies to effectively engage with inquiries about homes, resulting in a conversion rate of 30% from initial contact to scheduled viewing appointments
- Implemented a targeted cold calling strategy that successfully contacted 100+ prospects per day, leading to a 50% increase in scheduled appointments with interested buyers.
Machinist Mate 2nd Class
United States Navy Active Duty
10.2015 - 03.2021
- Performed thorough inspections on various machines to identify defects and implemented necessary repairs, resulting in a 20% decrease in equipment downtime
- Monitored machine operations closely to pinpoint malfunctions and maintain tolerance levels, leading to a 15% increase in overall equipment efficiency
- Collaborated with the engineering team to develop new work instructions and conducted regular preventive maintenance on machines, contributing to a 10% improvement in production quality
- Supervised a team within the engineering department, overseeing maintenance repairs through NAVSEA and ensuring all legal documents were handled efficiently.
Education
Master's of Business Administration -
Arizona State University
Tempe, AZ08.2024
Bachelor's of Science: Law and Policy -
Liberty University
Lynchburg, VA10.2021
Skills
- Data Analysis
- Marketing Strategy
- Event Coordination
- Digital Marketing
- SEO Optimization
- Social Media Marketing
- CRM Software
- Data Management
- Email Marketing
- Database Administration
- Trend Analysis
- Collateral development
- Content scheduling
Languages
Spanish
Native or Bilingual
Timeline
Social Media Marketing Assistant
Knowledge Systems & Research
11.2022 - Current
Outbound/Inbound Sales Representative
The Villegas Group
02.2022 - 09.2022
Outbound/Inbound Sales Representative
The Delia Group
07.2021 - 01.2022
Machinist Mate 2nd Class
United States Navy Active Duty
10.2015 - 03.2021
Master's of Business Administration -
Arizona State University
Bachelor's of Science: Law and Policy -
Liberty University
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