Sabrina Craigen
Colfax,WA
Summary
Dedicated professional with strong customer service skills, specializing in relationship management and transaction processing. Committed to enhancing member satisfaction through effective communication and financial literacy. Results-driven individual with over five years of experience in financial services. Proficient in loan origination, cash handling, and resolving member inquiries. Eager to leverage expertise to improve customer experiences and drive operational efficiency. Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
19
19
years of professional experience
Work History
MSR 3
P1FCU
COLFAX, WA
11.2020 - 08.2025
- Identified and resolved member needs promptly to ensure satisfaction.
- Delivered exceptional service through in-person and phone interactions.
- Assisted members with requests and inquiries to enhance overall experience.
- Maintained up-to-date knowledge via continuing education and advanced training.
- Provided guidance to colleagues, fostering a collaborative environment.
- Utilized software and tools to streamline processes and optimize performance.
- Communicated loan options clearly, addressing questions and concerns effectively.
- Developed relationships with borrowers to ensure successful loan origination.
MSR 1
P1FCU
COLFAX, WA
02.2019 - 08.2025
- Processed member transactions, including deposits and withdrawals, with accuracy and efficiency.
- Educated members on available banking products and services to enhance understanding.
- Resolved member complaints promptly to maintain satisfaction and trust.
- Maintained cash drawer integrity daily, ensuring accurate financial records.
- Built and nurtured client relationships through personalized service interactions.
- Cross-sold additional bank products to meet member needs effectively.
- Explained account details clearly to assist members with inquiries.
- Handled substantial currency volumes quickly, minimizing errors.
FLOOR LEAD ASSOCIATE
PULLMAN ACE HARDWARE
PULLMAN, WA
01.2007 - 12.2018
- Assisted customers in selecting suitable hardware products for projects.
- Demonstrated product features to enhance customer understanding.
- Processed transactions accurately using point-of-sale systems.
- Maintained inventory levels and organized stock for easy access.
- Coordinated seasonal displays to promote new arrivals effectively.
- Collaborated with team members to ensure store presentation and cleanliness.
- Monitored security cameras to identify suspicious activity or theft attempts.
- Participated in weekly meetings to discuss promotions and sales strategies.
Education
High School Diploma -
Ellensburg High School
Ellensburg, WA05-1997
Skills
- Relationship management
- Financial literacy
- Transaction processing
- Loan origination
- Customer service
- Cash handling
- Product promotion
- Team collaboration
- Problem solving
- Sales strategies
- Conflict resolution
- Microsoft Word
- Active listening
- Financial education
Timeline
MSR 3
P1FCU
11.2020 - 08.2025
MSR 1
P1FCU
02.2019 - 08.2025
FLOOR LEAD ASSOCIATE
PULLMAN ACE HARDWARE
01.2007 - 12.2018
High School Diploma -
Ellensburg High School
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