Sabrina Moussa
Buffalo,NY
Overview
5
5
years of professional experience
Work History
Care Aid
Freedom Care
02.2021 - Current
- - Assisting with monitoring health - Arranging appointments based on patients’ needs - Assisting with basic needs - Assessing the care plan accordingly - Keeping track of medical appointments - Communicating with patient to assess weekly goals
Patient Experience Representative
DENT Neurology
02.2024 - 06.2024
- - Entering accurate demographic information in computer medical program - Answer questions and offer information as requested - Act as a liaison for patients and center by directing calls to other departments as needed - Service patients by assisting with personal information updates, patient portal, and cancelations - Optimize service procedures to increase customer satisfaction - Redirecting patient voicemails to the correct department with detailed notes - Elevating customer concerns to managers and supervisors as needed
Direct Support Professional
Community Services for Every1
05.2022 - 11.2022
- - Completing daily data entry, using Relias and QuickMAR medical record systems - Completing daily behavioral, incident and case reports - Complete necessary paperwork and reporting documents in a timely manner - Implementation of support plan according to agency standards - Communicating with clinical staff to ensure implementation of Agency standards
Head Cashier/Floor Lead
Goodwill Industries
08.2019 - 04.2022
- - Providing excellent customer and donor service with a positive and friendly attitude - Performing accurate operations of a cash register - Recovering merchandise sales floor to meet company standards and guidelines - Placing merchandise in their designated area - Handling of routine customer service inquiries, complaints, and questions - Creating new and innovative ideas to organize and promote merchandise - Training all new employees on proper work procedures and policies
Intern
Assessment & Taxation Dept. – City Hall
07.2019 - 08.2019
- - Organizing property tax notices - Preparing mail shipments - Organization of notices numerically and alphabetically - Computerizing records and files
Education
BA International Relations
SUNY Buffalo State College
05.2024
Engineering
Hutchinson Central Technical High School
06.2020
Accomplishments
- National Honors Society Academic Award
- Exemplar Award
- High Honors Awards
- Dean’s Student Advisory Council
Manuscripts
- Moussa, Sabrina. (2022). The Foreign Lobby Unpublished manuscript, SUNY Buffalo State College
- Moussa, Sabrina. (2022). Foreign Influence Unpublished manuscript, SUNY Buffalo State College
- Moussa, Sabrina. (2022). What effect does foreign aid have on democratization in conflict countries? Unpublished manuscript, SUNY Buffalo State College
- Moussa, Sabrina. (2023). Sudans never ending conflict. Unpublished manuscript, SUNY Buffalo State
- Moussa, Sabrina. (2023) The global response to genocide. Unpublished manuscript, SUNY Buffalo State
Skillsets
- Organized and very detail oriented
- Microsoft Office
- Reliable and dependable hard worker
- SPSS data entry
- Flexible and hard-working
- Political Research skills
- Documentation and record keeping
Volunteer Experience
- Bengal Dare to Care, Student aid, 09/2021
- SUNY Buffalo State Political Society, Treasurer/secretary, 12/2022
- IIOB Model UN, Repertoire, 03/2023
- IIOB, Intern, 09/2023
References
Available upon request
Timeline
Patient Experience Representative
DENT Neurology
02.2024 - 06.2024
Direct Support Professional
Community Services for Every1
05.2022 - 11.2022
Care Aid
Freedom Care
02.2021 - Current
Head Cashier/Floor Lead
Goodwill Industries
08.2019 - 04.2022
Intern
Assessment & Taxation Dept. – City Hall
07.2019 - 08.2019
BA International Relations
SUNY Buffalo State College
Engineering
Hutchinson Central Technical High School
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