Summary
Overview
Work History
Education
Skills
References
Languages
Affiliations
Colorado Food Bank
Timeline
Generic

SABRINA MUNOZ

Denver,CO

Summary

Efficient customer service associate cashier known for high productivity and ability to complete tasks swiftly. Specialized skills include accurate cash handling, effective problem-solving, and strong communication. Excel in customer satisfaction, time management, and adaptability, ensuring smooth transactions and positive customer experiences.

Overview

15
15
years of professional experience

Work History

Housekeeping Room Attendant

Marriott
Fort Collins, CO
03.2022 - 12.2022
  • Cleaned guest rooms, including vacuuming carpets and dusting furniture.
  • Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
  • Maintained cleaning cart with supplies, such as fresh linens and towels.
  • Checked rooms to ensure they met standards for cleanliness and tidiness.
  • Replenished room amenities according to established guidelines.
  • Followed safety procedures when using chemical cleaners and power equipment.
  • Provided guests with information on hotel services and room features.
  • Inspected all assigned rooms upon completion of cleaning duties.
  • Reported any maintenance issues or damage found in the guest rooms to supervisor.

Customer Service Associate Cashier

7 Eleven Gas Station
Fort Collins, CO
04.2019 - 10.2020
  • Processed payments using cash registers and credit card machines.
  • Organized merchandise in the store to ensure items were easy to locate.
  • Stocked shelves, displays, and coolers with products.
  • Provided excellent customer service by listening to customer needs and responding accordingly.
  • Answered incoming calls from customers seeking assistance or requesting information about products and services.
  • Addressed customer complaints in a timely manner while maintaining a professional attitude.
  • Verified age for alcohol purchases according to state regulations.
  • Performed daily opening and closing duties such as counting money, balancing cash drawers, and organizing paperwork.
  • Followed company policies regarding returns, exchanges, refunds procedures.
  • Ensured all areas of the store were clean and organized at all times.
  • Promoted special offers and discounts throughout the store.
  • Provided training for new employees when needed.
  • Handled cash accurately during each shift.

Assistant Store Manager

Valero
Fort Collins, CO
01.2015 - 07.2017
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
  • Coordinated with vendors to secure product availability at competitive prices.

Prepared Foods Team Member

Columbine Health Systems
Fort Collins, CO
02.2011 - 08.2012
  • Prepared salads, sandwiches, platters. according to established standards.
  • Monitored temperature control systems to ensure proper storage conditions for prepared foods products.
  • Ensured all food safety and sanitation guidelines were followed.
  • Maintained cleanliness and organization of work area, including washing dishes, utensils, and pots and pans as needed.
  • Followed recipes for preparing various types of hot and cold foods.
  • Assisted with special catering orders as requested by customers.
  • Peeled, chopped and sliced produce for use in cold and cooked items.
  • Replenished and organized department supplies throughout each shift.

Cashier Team Lead

everyday convenience store
Fort Collins, CO
03.2009 - 08.2011
  • Performed daily opening and closing procedures for the register area.
  • Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
  • Recognized potential theft or fraud attempts by monitoring suspicious behavior.
  • Assisted customers with locating items within the store when requested.
  • Developed strong working relationships with team members to foster collaboration.
  • Scanned, priced, and bagged customer groceries quickly to keep lines moving.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Answered phone calls to assist customers with questions and orders.
  • Processed customer payments quickly and returned exact change and receipts.
  • Maintained work area and kept cash drawer organized.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.

Crew Member

Burger King
Fort Collins, CO
06.2008 - 06.2009
  • Assisted in training new crew members on proper food preparation, customer service, and safety protocols.
  • Monitored team member performance to ensure quality standards were met.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Resolved customer complaints in a timely manner with empathy and understanding.

Education

High School Diploma -

Poudre High School
Fort Collins, CO
06-2003

Skills

  • Professional Appearance
  • Strong Work Ethic
  • Customer Service
  • Cash handling expertise
  • Customer Complaint Resolution
  • Merchandise Restocking
  • Retail Merchandising

References

  • RaeAnn Shanchez Previous Co Worker (970)624-9099
  • Darha Mendoza Friend (720)775-4824
  • Elizabeth Previous Co Worker (720)234-9253
  • Trevona Jones Previous Co Worker (720)6762445

Languages

English
Professional

Affiliations

  • Spending time with family, going out to dinner and movies.
  • Going on long walks.
  • Enjoy teaching others how to crotchet.
  • Reading books.

Colorado Food Bank

  • Volunteered at the food bank in Fort Collins, Colorado from August 2002 till May 2004.

Timeline

Housekeeping Room Attendant

Marriott
03.2022 - 12.2022

Customer Service Associate Cashier

7 Eleven Gas Station
04.2019 - 10.2020

Assistant Store Manager

Valero
01.2015 - 07.2017

Prepared Foods Team Member

Columbine Health Systems
02.2011 - 08.2012

Cashier Team Lead

everyday convenience store
03.2009 - 08.2011

Crew Member

Burger King
06.2008 - 06.2009

High School Diploma -

Poudre High School

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SABRINA MUNOZ