Sabrina Murray
Kissimmee,FL
Summary
Hardworking Patient Account Representative dedicated to customer service and patient care. Outgoing and flexible team player. Talent for developing creative solutions that satisfy all parties.
Overview
18
18
years of professional experience
Work History
Rental Operations Agent
Wyndham Destinations
01.2019 - Current
- Book reservations for rental purposes.
- Investigated and resolved accounting, service and delivery concerns.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests for products, services, and company information.
Patient Care Specialist
CVS Caremark
09.2017 - 11.2018
- Educated members on healthcare plans and benefits.
- Implemented mail ordered prescription refills for patients.
- Assisted with coverage determinations.
- Verified insurance eligibility and coverage for patients.
- Handled customer service inquiries in person, via telephone and through email.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Verified patient insurance eligibility and entered patient information into system.
- Followed document protocols to safeguard confidentiality of patient records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Senior Administrative Assistant
McCarthy, Burgess & Wolff
08.2006 - 09.2017
- Supported collection and sales departments by preparing and updating documents, reports and spreadsheets.
- Confidential record keeping.
- Coordinated trainings for new team members, overseeing onboarding details.
- Managed electronic records database and handled all file requests.
- Arranged business travel details for company employees per supervisor requirements.
- Coached new employees on administrative procedures, company policies, and performance standards.
- Managed filing system, entered data and completed other clerical tasks.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
High School Diploma -
Bedford Senior High
Bedford, OH06-1997
Skills
- Service standard compliance
- Call escalation
- Call center experience
- Courteous demeanor
- Hospitality and accommodation
- Member account management
- Typing proficiency
- Insurance verifying
- Medical insurance
- Patient confidentiality
- Data entry proficiency
Timeline
Rental Operations Agent
Wyndham Destinations
01.2019 - Current
Patient Care Specialist
CVS Caremark
09.2017 - 11.2018
Senior Administrative Assistant
McCarthy, Burgess & Wolff
08.2006 - 09.2017
High School Diploma -
Bedford Senior High
Similar Profiles
Johnah "Cowboy" ClevelandJohnah "Cowboy" Cleveland
Sales Consultant at Wyndham Destinations - WorldMark by WyndhamSales Consultant at Wyndham Destinations - WorldMark by Wyndham
Kelli LukertKelli Lukert
Senior Sales and Marketing Recruiter at Wyndham Destinations (Wyndham Worldwide) - WVOSenior Sales and Marketing Recruiter at Wyndham Destinations (Wyndham Worldwide) - WVO
Karissa MainKarissa Main
Guest Room Attendant at Wyndham Destinations - WorldMark by WyndhamGuest Room Attendant at Wyndham Destinations - WorldMark by Wyndham
Rita M CarlsonRita M Carlson
Housekeeping & Maintenance Manager at Wyndham Destinations - WorldMark by WyndhamHousekeeping & Maintenance Manager at Wyndham Destinations - WorldMark by Wyndham
Alphonse AgraviadorAlphonse Agraviador
Internal Audit Manager at Church & Dwight Co., IncInternal Audit Manager at Church & Dwight Co., Inc