Sabrina Navarra
Schertz,TX
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Casa Mechanical
New Braunfels, TX
11.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Set up and activated customer accounts.
- Educated customers on special pricing opportunities and company offerings.
- Made outbound calls to obtain account information.
- Mentored new employees on procedures and policies to maximize team performance.
- Improved customer service wait times to mitigate complaints.
Funeral Attendant
Schertz Funeral Homee
Schertz, TX
10.2020 - 11.2022
- Greeted mourners and directed them to seating areas.
- Maintained a neat appearance of the chapel before and after services.
- Assisted pallbearers with carrying casket into the chapel or gravesite.
- Provided comfort to grieving family members during visitation hours.
- Coordinated with clergy, musicians, and other professionals involved in the funeral service.
- Distributed memorial cards to attendees at the service.
- Conducted administrative tasks such as filing paperwork, answering phones, and responding to emails related to funerals.
- Placed floral arrangements around the chapel or gravesite according to instructions from family members.
- Cleaned and maintained vehicles used for transporting remains.
- Guided visitors through cemetery grounds when needed.
- Attended wakes, viewings, and graveside services as requested by families.
- Performed post-service duties such as collecting photos from families for display boards.
- Managed guest book entries at viewings or services.
- Organized chapels for visitations and maintained calm and orderly atmosphere.
- Arranged floral offerings and lights around caskets.
- Communicated with funeral attendees to provide information and facilitate organized services.
- Escorted mourners to parlors for wakes and funerals.
- Assisted funeral director in coordination of services.
- Supervised funeral processions to direct cemetery parking.
- Organized transportation for family members and guests to the funeral service.
Receptionist
Prosperity Technology
Schertz, TX
02.2019 - 05.2022
- Scheduled appointments for clients, customers, and other visitors.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Education
Some College (No Degree) - Nursing
Galen College of Nursing
San Antonio, TXSkills
- Scheduling
- Complaint Resolution
- Critical Thinking
- Research
- Data Entry
- Inbound and Outbound Calling
- Data Collection
- Account Updating
- Building Rapport
- Grammar
- Product Sales
- Follow-Up Skills
- Medical Terminology Knowledge
- Prioritization
- De-Escalation Techniques
- Reading Comprehension
- Conflict Resolution
Timeline
Customer Service Representative
Casa Mechanical
11.2022 - Current
Funeral Attendant
Schertz Funeral Homee
10.2020 - 11.2022
Receptionist
Prosperity Technology
02.2019 - 05.2022
Some College (No Degree) - Nursing
Galen College of Nursing
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