SaBrina Nelson

Dispatch and assigns work orders to field crews concerning turning on and off of services, water distribution installation and read equipment on Public and Private property. Determines which calls require immediate attention and assigns as such. Notify supervision of all pertinent information including exact locations, scope of work needed, and nature of reported water system defects. Generate daily work reports for investigation and repair crews. Receive work order information from investigators and ensure that adequate emergency repair or services has been indicated.

• Repairs and maintains tools and other equipment associated with water meter installations
• Performs various tasks in cleaning, repairing, testing and adjusting a variety of large and small complex meters for residential and industrial services.

• Material Handler for Large Michigan based Logistics and Trucking company
• Responsible for picking material off of conveyor belt line for sortation to assigned Marshall and TJ Maxx store location throughout Michigan and Ohio
• Responsible for Loss prevention methods to include constructing damage claims for items broken in transit, as well as, sending remaining items to stores for assessment
• Assisted in Putaway and truck Loading procedures using standing Hi-Lo/Forklift to include Supervision and auditing correct store locations based on loads, securing loads onto trailers for daily pick up, and off-loading trailers with return product and dunnage equipment.

• Prepares employees for change by establishing and maintaining continuous dialogue with employees; communicates change to employees and reassures them during the transition from present to future state
• Organized and expressed thoughts and information in a clear and concise manner while tailoring the message to the audience; engages in active listening; is aware of the impact of nonverbal cues on the message being delivered; takes into account the feelings and motivation of others when delivering a message
• Established a positive and safe work environment conducive to increasing productivity through treating employees with dignity and respect; defines the roles of employees and clarifies their responsibilities for the success of the organization; provides employees with the tools and support they need to accomplish their goals
• Completed administrative tasks; generates and analyzes daily reports to ensure appropriate documentation of operations
• Managed the operation through the use of operational plans developed to drive work unit and organizational performance; addresses labor relations issues and applies knowledge of local and national agreements to solve workplace conflicts; analyzes data on a regular basis to determine if adjustments to current operations are necessary to achieve goals
• Determined priorities of the work unit on a daily and weekly basis; identifies resources (employees and capital) needed to accomplish goals and allocates resources as allowed to support the priorities and goals established for the work unit and organization as a whole
• Organized workflow tasks to prevent downtime and production gaps
• Set performance goals for staff members and helped teams meet important deadlines.

• Delivered letters, documents, and parcels to businesses and homes
• Traveled planned routes on foot or by truck
• Collected outgoing mail along route, and when necessary, collects money for postage due
• Sorted mail, including packages, according to delivery sequence
• Provided product information and resolved concerns to assist customers
• Participated in ongoing training to enhance own job skills and knowledge
• Responded quickly to meet customer needs and resolve problems
• Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.

• Managed team of 15-30 CSRs in taking calls for Blue Cross Blue Shield of MI
• Oversaw quality management of team through side by side coaching sessions and weekly evaluations
• Administered attendance records
• Implemented corrective action plans for various CSR related occurrences
• Accomplishments: I was able to assist in the day to day privacy protection of member personal health information
• I was also able to assist in developing the knowledge of representatives through weekly sessions where I had the reps listen to their owns calls and form a strategy to either continue a liked behavior or discontinue one that would effect their employment
• I was also able to learn additional skills such as processing and correcting timesheets via the ADP system, daily communications with business partners for on-going issues and concerns.

• Advised on nutrition and housekeeping, supporting activities of daily living
• Monitored patient condition by taking measurements of temperature and blood pressure
• Recorded patient information, notifying nursing staff of changing or unusual conditions
• Followed procedures regarding infection prevention and control and handling of hazardous waste
• Prepared beds and changed linens, maximizing patient comfort
• Turned non-ambulatory patients regularly, supporting comfort and preventing bedsores
• Provided support and personal services, enabling patients to stay in homes.

• Completed in-service training and attended performance improvement meetings
• Completed daily documentation and charts regarding patient care and input reports into practice databases
• Prepared residents for meals and assisted with feeding
• Observed changes in patient status and response and immediately communicated concerns to nursing staff
• Delivered direct care to patients, assisting with bathing, feeding and grooming tasks
• Lifted and repositioned non-ambulatory patients to prevent accidents and falls
• Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information
• Utilized PPE appropriately and followed patient safety and infection control guidelines
• Stocked patient rooms and supply areas to meet patient care needs
• Answered call lights to provide emergency treatment and assistance to patients.

• Accepted calls for customers with OnStar system in a call center setting
• Demonstrated exceptional customer service skills by fulfilling customer requests in a timely manner
• Solved customer unit issues by using remote diagnostic computer programs.