Summary
Overview
Work History
Education
Skills
Certification
Cover Letter
Assessments
Military Service
Languages
Timeline
Generic

Sabrina Nunez

Penns Grove,NJ

Summary

This profession includes drafting correspondence; assisting in the preparation of orders, maintaining orders of flight time in both master and individual flight files in accordance with current Marine Corps standard systems and software applications; maintaining files of extended flight; storage and dissemination of flight information publications; posting radio and landing facility charts, flight information manuals, maps, and preparing aviation operations safety reports. Additional duties include supporting air tasking order production within a Tactical Air Command, coordinating airfield services to include Air Traffic Control, Meteorology and Oceanography, Aircraft Rescue and Firefighting transient Aircraft, Flight Planning, Fuel Services, Airfield Maintenance in accordance with Federal Aviation Administration guidelines and restricted airspace management for tenant and non-tenant activities.

Dedicated airfield operations expert with aviation industry experience. Proficient in airfield maintenance, aircraft fueling and aircraft ground handling operations. Talented at implementing new airfield operations protocols and enforcing compliance with aviation regulations.

Overview

9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Aviation Operation Specialist

United States Marine Corps
Oceanside, CA
12.2018 - 12.2022
  • Answered calls, responded to emails, and spoke with clients face-to-face.
  • Worked with Microsoft applications: Word, Excel, Powerpoint, Sharepoint, and Outlook.
  • Processed range of documentation and entered information into databases.
  • Handled customer complaints with empathy and composure.
  • Proactively participated in meetings and helped create new practices.
  • Consistently met my short and long-term targets.
  • Trained, coached, and supervised new staff members.
  • Pitched ideas on how to improve performance and efficiency.
  • Assisted with setup and tear down of temporary supply buildings.
  • Ordered and oversaw delivery of essential food and equipment supplies.
  • Took inventory and updated unit records to reflect current supply situation.
  • Loaded and unloaded cargo supplies.
  • Managed and led team of over 40 personnel.
  • Became efficient in Microsoft Office (Excel, Word, Powerpoint, Outlook, SharePoint).
  • Maintained flight logs on incoming and outgoing flights and individual flights.
  • Adapted quickly to changes in mission parameters or operational requirements, demonstrating flexibility and proactive approach to problem-solving.
  • Maximized efficiency by training new employees on company procedures and best practices.
  • Conducted comprehensive risk assessments before each mission, implementing necessary precautions to mitigate potential hazards.
  • Created and implemented filing and organization practices for documents, reports and calendars.
  • Reduced regulatory risks by acquiring documents, certificates, clearances and approvals from appropriate agencies.
  • Managed sensitive information with discretion while preparing security clearances for crew members on classified missions.
  • Provided critical support for emergency response efforts, aiding in rapid deployment of resources to affected areas.
  • Managed flight schedules effectively, optimizing resource allocation for maximum productivity while maintaining safety standards.
  • Coordinated closely with external agencies such as air traffic control and customs officials, fostering positive working relationships that improved overall efficiency.
  • Improved communication, resulting in increased situational awareness among team members during high-stress situations.
  • Maintained accurate flight logs and records, ensuring compliance with regulatory requirements and facilitating seamless audits.
  • Assisted in planning and execution of complex aviation missions, contributing to successful outcomes.
  • Streamlined aviation operations by developing and implementing efficient standard operating procedures.
  • Supported operations by managing professional communications, tracking data and managing records.
  • Played vital role in training new Aviation Operations Specialists, sharing knowledge of best practices through mentoring and hands-on guidance.
  • Ensured timely completion of missions with effective coordination between ground and aircrew personnel.
  • Implemented and enforced safety policies and procedures, confirming compliance with regulations.
  • Maintained flight and events logs, aircrew flying records, and flight operations records of incoming and outgoing flights.
  • Developed and implemented emergency procedures, complying with safety regulations and enabling preparation in crisis events.
  • Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one.
  • Established and maintained communication with air traffic control and other airfield personnel as required.

Assistant Manager of Sales

Babies 'R' Us
Blackwoon, NJ
03.2014 - 06.2018
  • Answered calls, responded to emails, and spoke with clients face-to-face.
  • Processed range of documentation and entered information into databases.
  • Handled customer complaints with empathy and composure.
  • Proactively participated in meetings and helped create new practices.
  • Consistently met my short and long-term targets.
  • Trained, coached, and supervised new staff members.
  • Pitched ideas on how to improve performance and efficiency.
  • Helped management to identify workflow issues and find solutions.
  • Supervised and delegated tasks to team of 10 people.
  • Maintained professional and impeccable environment for employees and customers.
  • Enhanced customer experience by resolving any issues promptly and ensuring complete satisfaction throughout entire sales process.
  • Managed team of sales representatives, providing training and guidance for successful sales strategies
  • Monitored inventory levels closely, coordinating with procurement department to prevent product shortages during peak demand periods.
  • Organized product demonstrations for prospective clients, showcasing features and benefits as part of persuasive sales pitches.
  • Cross-trained existing employees to maximize team agility and performance.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Accomplished multiple tasks within established timeframes.
  • Mentored junior team members for career advancement, fostering pipeline of future leaders within organization.
  • Developed strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Defined clear targets and objectives and communicated to other team members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Education

Bachelor of Science - Psychology

Indiana State University
Terre Haute, IN
05.2023 - Current

High School Diploma -

Triton Regional High School
Runnemede, NJ
09.2013 - 06.2016

Skills

Excellent Communication

Multitasking Abilities

Professionalism

Reliability

Military Experience

Management

Certification

Driver's License

Cover Letter

Dear Hiring Manager, Thank you for the opportunity to apply for the role at your company. After reviewing your job description, its clear that you are looking for a candidate that is extremely familiar with the responsibilities associated with the role, and can perform them confidently. Given these requirements, I am certain that I have the necessary skills to successfully do the job adeptly and perform above expectations. I am a hard-working college student (3.0 GPA, Bachelor of Psychology) currently attending Indiana State University. During the course of my academic career, I also managed to accrue over 10 years of work experience. I had the privilege of working for the United States Marine Corps as an Aviation Operation Specialist. In my free time, I learned valuable professional skills such as conflict resolution, records management and workflow planning. In both my academic and professional life, I have been consistently praised as efficient by my professors and peers. Whether working on academic, extracurricular, or professional projects, I apply proven communication, teamwork and leadership skills, which I hope to leverage into the role at your company. After reviewing my resume, I hope you will agree that I am the type of competent and competitive candidate you are looking for. I look forward to elaborating on how my specific skills and abilities will benefit your organization. Please contact me at (812) 221- 0304 or via email at shixon.nunez@gmail.com to arrange for a convenient meeting time. Thank you for your consideration, and I look forward to hearing from you soon. 

Sincerely, Sabrina Nunez 

Authorized to work in the US for any employer

Assessments

  • Early childhood development, Proficient, 08/01/22, Knowledge of the development of children ages 0-3 and of ways to foster that development
  • Attention to detail, Proficient, 12/01/22, Identifying differences in materials, following instructions, and detecting details among distracting information
  • Customer focus & orientation, Proficient, 08/01/22, Responding to customer situations with sensitivity
  • Work style: Reliability, Proficient, 08/01/22, Tendency to be reliable, dependable, and act with integrity at work
  • Retail customer service, Proficient, 09/01/22, Responding to customer situations in a retail setting
  • Customer service, Proficient, 12/01/22, Identifying and resolving common customer issues
  • Sales skills, Proficient, 08/01/22, Influencing and negotiating with customers
  • Administrative assistant/receptionist, Proficient, 12/01/22, Using basic scheduling and organizational skills in an office setting
  • Customer focus & orientation, Proficient, 11/01/23, Responding to customer situations with sensitivity

Military Service

United States Marine Corps, United States, Corporal, 12/01/18, 12/01/22, While in the Marine Corps, I was a Supervisor to 10 of my subordinates. I ensured that all the work was completed on time. I was responsible for processing the payroll and reconciling any discrepancies using MS Office Suite for over 40 Marines. I recorded and maintained record management by completing filing system checks monthly to ensure accuracy. I provided customer service for civilians and Marines who required assistance. I scheduled work/non-work related events, and transportation for the employees who didn't have any. After every work related event, I provided an accurate attendance record to ensure that employees that attended were qualified in each class. I worked extensively with Excel, Powerpoint, Word, Outlook, and I have knowledge using Sharepoint as well. Commendations: I received a Navy and Marine Corps Achievement Medal (NAM) for my outstanding work on a deployment (MEU) I went on from July 2020 to May 2021.

Languages

English - Expert

Timeline

Bachelor of Science - Psychology

Indiana State University
05.2023 - Current

Aviation Operation Specialist

United States Marine Corps
12.2018 - 12.2022

Assistant Manager of Sales

Babies 'R' Us
03.2014 - 06.2018

High School Diploma -

Triton Regional High School
09.2013 - 06.2016
Sabrina Nunez